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Dalton Terrace Surgery

Medical Receptionist

The closing date is 07 October 2025

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Job summary

Operating as part of our reception team to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or on the telephone.

Main duties of the job

Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice

Deal with all general inquiries, explain procedures and make new and follow-up appointments

Receive and make telephone calls as required.

Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Record requests for home visits, ensuring careful recording of all relevant details.

Process repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours.

Enter patient information on to the computer as required.

Undertake any other additional duties appropriate to the post as requested by the management team.

About us

Based in the historic city of York, Dalton Terrace Surgery is an old-established family practice offering a friendly personal service from substantial premises in the heart of the city.

Details

Date posted

23 September 2025

Pay scheme

Other

Salary

£24,609 a year pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A1886-25-0003

Job locations

Glentworth

Dalton Terrace

York

North Yorkshire

YO24 4DB


Job description

Job responsibilities

Please see separate job description and person specification included within the NHS jobs advertised position.

Job description

Job responsibilities

Please see separate job description and person specification included within the NHS jobs advertised position.

Person Specification

Knowledge and skills

Essential

  • Ability to work as part of an integrated multi-skilled team
  • Excellent telephone manner
  • Pleasant and articulate
  • Ability to work under pressure
  • Excellent communication skills
  • An understanding, acceptance and adherence to the need for strict confidentiality
  • Able to use own initiative
  • Ability to use own judgement, resourcefulness and common sense
  • Ability to work without direct supervision and determine own workload priorities
  • Able to work in a changing environment

Desirable

  • Flexibility of working hours

Experience

Essential

  • Experience of dealing with the public / customer service skills
  • Computer literate

Desirable

  • Experience of working in a busy and demanding reception environment
  • Experience of working in a Primary care / healthcare setting

Qualifications

Essential

  • Educated to GCSE standard, grade C/4 in English Language & Mathematics

Desirable

  • NVQ L2 qualification in relevant area (or equivalent)
Person Specification

Knowledge and skills

Essential

  • Ability to work as part of an integrated multi-skilled team
  • Excellent telephone manner
  • Pleasant and articulate
  • Ability to work under pressure
  • Excellent communication skills
  • An understanding, acceptance and adherence to the need for strict confidentiality
  • Able to use own initiative
  • Ability to use own judgement, resourcefulness and common sense
  • Ability to work without direct supervision and determine own workload priorities
  • Able to work in a changing environment

Desirable

  • Flexibility of working hours

Experience

Essential

  • Experience of dealing with the public / customer service skills
  • Computer literate

Desirable

  • Experience of working in a busy and demanding reception environment
  • Experience of working in a Primary care / healthcare setting

Qualifications

Essential

  • Educated to GCSE standard, grade C/4 in English Language & Mathematics

Desirable

  • NVQ L2 qualification in relevant area (or equivalent)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dalton Terrace Surgery

Address

Glentworth

Dalton Terrace

York

North Yorkshire

YO24 4DB


Employer's website

https://www.daltonterracesurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Dalton Terrace Surgery

Address

Glentworth

Dalton Terrace

York

North Yorkshire

YO24 4DB


Employer's website

https://www.daltonterracesurgery.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operations Manager

Mrs Helen Evans

helen.evans23@nhs.net

Details

Date posted

23 September 2025

Pay scheme

Other

Salary

£24,609 a year pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A1886-25-0003

Job locations

Glentworth

Dalton Terrace

York

North Yorkshire

YO24 4DB


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