Job summary
Please note that this is a relief secretary position, and the role will involve providing cover as and when required, including but not limited to covering for annual leave, sickness, and other ad-hoc absences. The role is flexible, and the successful candidate will be expected to provide support on an as-needed basis, with hours and shifts varying according to the needs of the surgery.
We are currently seeking a dedicated and organised Medical Secretary to join our friendly and supportive team at AMP Group, a well-established GP surgery. This flexible role offers the opportunity to provide vital administrative support across various areas, including covering annual leave, sickness, and ad-hoc duties as required. As a Medical Secretary, you will play a key role in ensuring the smooth running of the practice by supporting our healthcare professionals and managing patient communication.
This is an excellent opportunity for someone with a strong attention to detail, excellent communication skills, and a passion for providing high-quality administrative support in a healthcare setting. Ideal for someone looking for a few hours here and there we can offer flexible hours to suit your needs.
Main duties of the job
Main Duties of the Role:
As a Medical Secretary, you will be responsible for a range of administrative tasks to ensure the efficient operation of the practice. Key duties include:
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Managing Referrals: Processing and managing patient referrals to specialists, ensuring all necessary documentation is completed accurately and promptly.
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Preparing Letters: Drafting, typing, and sending patient letters, including appointment confirmations, medical reports, and correspondence to external healthcare providers.
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Answering Patient Queries: Providing a professional and welcoming service, answering telephone calls, emails, and responding to general inquiries in a timely and efficient manner.
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Liaising with Healthcare Providers: Communicating with external agencies, hospitals, and clinics to arrange tests, follow-ups, and consultations for patients.
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Ad-Hoc Administrative Support: Providing support with various administrative tasks as required, including covering for colleagues on leave or sickness.
In addition to these duties, the role requires a typing speed of at least 60-80 words per minute to handle the fast-paced nature of the role and ensure accuracy and efficiency when processing documents
About us
AMP Group is a well-established and patient-focused GP surgery located in Doncaster with 4 sites. We are committed to providing high-quality healthcare services to our community in a friendly and welcoming environment. Our dedicated team of healthcare professionals works collaboratively to deliver exceptional care, ensuring that each patients needs are met with compassion, respect, and professionalism.
As a trusted healthcare provider, we offer a wide range of services, including routine check-ups, preventive care, chronic disease management, and specialist referrals. Our practice values continuous improvement and the professional development of our staff, fostering a positive work environment where everyone can thrive.
At AMP Group, we prioritise patient care and confidentiality while maintaining high standards of administrative and operational efficiency. We are now looking to expand our team with a flexible, reliable Medical Secretary to support the smooth running of our surgery and ensure our patients receive the best care possible.
Job description
Job responsibilities
Main Responsibilities:
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Referral Management: Process and manage patient referrals to specialists, ensuring timely and accurate completion of all necessary documentation.
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Correspondence: Draft, type, and send patient letters, including appointment confirmations, medical reports, and referrals, ensuring accuracy and confidentiality.
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Patient Records: Maintain accurate and up-to-date patient records, both electronic and paper-based, in compliance with data protection and confidentiality regulations.
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Appointment Scheduling: Coordinate and schedule patient appointments, including liaising with patients and healthcare providers to ensure efficient use of time.
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Telephone and Email Communication: Answer telephone calls, emails, and other inquiries from patients and external organisations promptly and professionally.
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Liaising with External Agencies: Communicate with hospitals, clinics, and other healthcare providers to arrange tests, consultations, and follow-up care for patients.
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Administrative Support: Provide general administrative assistance as required, including filing, organising patient documents, and supporting the team with other clerical tasks.
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Ad-Hoc Tasks: Assist with other duties such as covering for colleagues on annual leave or sickness, supporting special projects, and any additional tasks as requested by management.
Key Requirements:
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Typing Speed: A minimum of 60-80 words per minute, with excellent accuracy, to handle the fast-paced nature of the role.
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Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with patients, healthcare professionals, and external agencies.
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Organisational Skills: Strong attention to detail, ability to multitask, prioritise tasks, and manage time efficiently.
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Confidentiality: A high level of professionalism and adherence to patient confidentiality and data protection regulations (e.g., GDPR).
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Previous Experience: Previous experience as a medical secretary or in a healthcare administrative role is essential.
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Technical Skills: Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with clinical system (SystmOne) is essential.
Desirable Attributes:
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Experience working within a GP practice or medical environment.
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Familiarity with medical terminology and healthcare processes.
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Ability to work independently and as part of a team.
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Flexibility to adapt to changing duties and cover for colleagues as needed.
Job description
Job responsibilities
Main Responsibilities:
-
Referral Management: Process and manage patient referrals to specialists, ensuring timely and accurate completion of all necessary documentation.
-
Correspondence: Draft, type, and send patient letters, including appointment confirmations, medical reports, and referrals, ensuring accuracy and confidentiality.
-
Patient Records: Maintain accurate and up-to-date patient records, both electronic and paper-based, in compliance with data protection and confidentiality regulations.
-
Appointment Scheduling: Coordinate and schedule patient appointments, including liaising with patients and healthcare providers to ensure efficient use of time.
-
Telephone and Email Communication: Answer telephone calls, emails, and other inquiries from patients and external organisations promptly and professionally.
-
Liaising with External Agencies: Communicate with hospitals, clinics, and other healthcare providers to arrange tests, consultations, and follow-up care for patients.
-
Administrative Support: Provide general administrative assistance as required, including filing, organising patient documents, and supporting the team with other clerical tasks.
-
Ad-Hoc Tasks: Assist with other duties such as covering for colleagues on annual leave or sickness, supporting special projects, and any additional tasks as requested by management.
Key Requirements:
-
Typing Speed: A minimum of 60-80 words per minute, with excellent accuracy, to handle the fast-paced nature of the role.
-
Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with patients, healthcare professionals, and external agencies.
-
Organisational Skills: Strong attention to detail, ability to multitask, prioritise tasks, and manage time efficiently.
-
Confidentiality: A high level of professionalism and adherence to patient confidentiality and data protection regulations (e.g., GDPR).
-
Previous Experience: Previous experience as a medical secretary or in a healthcare administrative role is essential.
-
Technical Skills: Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with clinical system (SystmOne) is essential.
Desirable Attributes:
-
Experience working within a GP practice or medical environment.
-
Familiarity with medical terminology and healthcare processes.
-
Ability to work independently and as part of a team.
-
Flexibility to adapt to changing duties and cover for colleagues as needed.
Person Specification
Qualifications
Essential
- Proven experience as a medical secretary or in a similar administrative role within a healthcare setting.
- Proficient in typing, with a speed of at least 60-80 words per minute and high accuracy.
- Familiarity with medical terminology and healthcare systems is desirable.
- Competence in using Microsoft Office (Word, Excel, Outlook) and other office-based software.
- Experience with clinical software (SystmOne) is essential
Desirable
- Previous experience in a GP surgery or similar medical practice is advantageous.
- Knowledge of NHS referral systems and processes is a plus.
Qualifications
Essential
- Proven experience as a medical secretary or in a similar administrative role within a healthcare setting.
- Proficient in typing, with a speed of at least 60-80 words per minute and high accuracy.
- Familiarity with medical terminology and healthcare systems is desirable.
- Competence in using Microsoft Office (Word, Excel, Outlook) and other office-based software.
- Experience with clinical software (SystmOne) is essential
Desirable
- Previous experience in a GP surgery or similar medical practice is advantageous.
- Knowledge of NHS referral systems and processes is a plus.
Person Specification
Qualifications
Essential
- Proven experience as a medical secretary or in a similar administrative role within a healthcare setting.
- Proficient in typing, with a speed of at least 60-80 words per minute and high accuracy.
- Familiarity with medical terminology and healthcare systems is desirable.
- Competence in using Microsoft Office (Word, Excel, Outlook) and other office-based software.
- Experience with clinical software (SystmOne) is essential
Desirable
- Previous experience in a GP surgery or similar medical practice is advantageous.
- Knowledge of NHS referral systems and processes is a plus.
Qualifications
Essential
- Proven experience as a medical secretary or in a similar administrative role within a healthcare setting.
- Proficient in typing, with a speed of at least 60-80 words per minute and high accuracy.
- Familiarity with medical terminology and healthcare systems is desirable.
- Competence in using Microsoft Office (Word, Excel, Outlook) and other office-based software.
- Experience with clinical software (SystmOne) is essential
Desirable
- Previous experience in a GP surgery or similar medical practice is advantageous.
- Knowledge of NHS referral systems and processes is a plus.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
