AMP Group Practice

Patient Care Advisor

This job is now closed

Job summary

We are looking for a Patient Care Advisor to work across all our 4 sites, Mexborough, Conisbrough, Denaby and Askern Medical Practices, with immediate start.

The ideal candidate would be a proactive individual who can use their initiative. They will possess excellent interpersonal skills and enjoy working with patients. We need a team player and someone who can be flexible in times of sickness and holidays.

The successful applicant must be IT literate and be willing to undertake relevant training in order to improve their skills.

Duties will include meeting/greeting patients, receiving telephone calls, maintaining and updating confidential records via computerised systems and general administrative work associated with General Practice.

Closing date for applications: 15th October 2023.

Main duties of the job

Running an effective and efficient reception service
Dealing with all general enquiries
Receive and make telephone calls as required and take messages
Action repeat prescription requests promptly
Registering patients on the on-line system
Dealing with the day to day running of the computer system and entering patient information on to the computer

Opening mail and ensuring that all correspondence is scanned and attached to patients computer records

Making sure the reception area is left tidy
The post holder must be flexible to fit into weekly rota issued in advance

Registering new patients promptly and accurately

About us

The organisation is run by the Group Practice Director and a team of clinicians. Patient Care Advisors role is to work as a team carrying out administrative functions and booking daily appointments to GP's and other clinicians .

With our good strong team we operate and meet our targets and deadlines. We are a multiple award winning practice

Our approach is today's work is for today.

Safety & Service to our patients is our priority

Date posted

08 October 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A1885-23-0015

Job locations

Spa Pool Road

Askern

Doncaster

DN6 0HZ

Mexborough medical practice ,Alagu Close

Mexborough

South Yorkshire

S64 9AE

Denaby medical practice, Church Road

Denaby Main

Doncaster

South Yorkshire

DN12 4AB

Conisbrough Medical Practice

Gardens Lane

Conisbrough

South Yorkshire

DN12 3JW

Job description

Job responsibilities

Please note this role is to work across AMP operational sites at Mexborough, Denaby, Conisbrough and Askern sites as required.

JOB DESCRIPTION

Hours TBC

The post holder will provide a high quality and responsive reception service to all patients ensuring that the reception runs efficiently and in accordance with the practice requirements.

Job responsibilities:

General Duties

To make appointments and book patients in when they arrive for an appointment in accordance with the practice appointment system and to provide a helpful and friendly service to patients ensuring also that the reception area is tidy and welcoming. Provide refreshments to the clinicians on duty . Support the telephone hub & in coming calls . Be compassionate in dealing with patients.

To answer emails promptly ensuring that all in-coming messages are covered at all times.

To comply with the practice protocol for the prescription requests and queries.

To comply with the practice procedure for the registration of new patients, temporary patients, private patients and those seen as emergency or immediately necessary.

To comply with practice protocol for the collection of results from the hospital on a daily basis and advise patients of any action/advice requested by the GP.

To follow practice procedure regarding letters that arrive at the surgery either externally by post or internally from the hospital.

To comply with the protocols in place at the practice for the scanning/indexing and workflow of correspondence.

To comply with the protocol for deducting patients who have moved out of the practice catchment area and to follow the procedure for making up records for a new patient when their medical records are received from their previous surgery.

To comply with all relevant practice procedures, regulations and protocols and to maintain confidentiality at all times with particular reference to patient records.

To liaise with the Team Leader and / or Practice Director when required and follow instructions from them when necessary. Maintain confidentiality.

To undertake any other duties as deemed appropriate by the Practice.

Health & Safety

To follow the health and safety policies and procedures of the practice and any national and local guidance and regulations.

To actively identify and report any health and safety hazards to the Office Manager

Equality and diversity

To act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

To respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.

To behave in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.

This job description is subject to regular review.