Job summary
To provide patients with a polite,
helpful and efficient first point of contact.
Take responsibility of organising and booking clinicians telephone and
procedure appointments in a competent manner. Ensuring all functions are
carried out in accordance with agreed procedures, protocols and time-scales. To
ensure that enquiries from patients are efficiently and courteously handled in
the highest possible professional basis. To report to the Reception Team Lead
as necessary.
Main duties of the job
Making and
altering appointments for our patients using Emis Web computer system.
Sorting out
patient enquiries on the telephone and face to face
Giving out
prescriptions to patients and liaising with the prescribing team with any prescription
queries
Filing of letters
and results in patient notes
Entering results data
on the computer
Giving test
results to patients ensuring accuracy
Giving general
advice to patients
Liaising with
hospitals and other members of the primary health care team and outside
agencies
Arranging
hospital transport
Organising sick
certificates
Registering new patients,
temporary and immediately necessary
Processing
samples and completing forms/labels ready to go off to the laboratory
Taking payments
for medical examinations, private consultations, letters and medical reports
Transferring
calls to different departments
Photocopying
Training :
Resuscitation and other onlinetraining
About us
We are a large, dynamic, forward thinking practice with a
growing population based over two sites one in Paignton/Torquay in South Devon. With over 100 staff including 26 GP's, a large team of Nurses, Admin and Reception Teams.
Job description
Job responsibilities
MAIN
RESPONSIBILITIES:
Making and
altering appointments for our patients using Emis Web computer system
Sorting out
patient enquiries on the telephone and face to face
Giving out
prescriptions to patients and liaising with the prescribing team with any prescription
queries
Filing of letters
and results in patient notes
Entering results data
on the computer
Giving test
results to patients ensuring accuracy
Giving general
advice to patients
Liaising with
hospitals and other members of the primary health care team and outside
agencies
Arranging
hospital transport
Organising sick
certificates
Registering new patients,
temporary and immediately necessary
Processing
samples and completing forms/labels ready to go off to the laboratory
Taking payments
for medical examinations, private consultations, letters and medical reports
Entering patient
data via templates
Transferring
calls to different departments
Photocopying
Observe if
clinics are running late and advise patients waiting and offer apologies
Training :
Resuscitation and other adhoc training
Online Training:
Data Security/Confidentiality (Information Governance), Fire Safety/ Health and
Safety, Equality & Diversity, Manual Handling
This job
description is not exhaustive and may be adjusted periodically. You will also be expected to carry out any
reasonable duties, which may be requested from time to time
Job description
Job responsibilities
MAIN
RESPONSIBILITIES:
Making and
altering appointments for our patients using Emis Web computer system
Sorting out
patient enquiries on the telephone and face to face
Giving out
prescriptions to patients and liaising with the prescribing team with any prescription
queries
Filing of letters
and results in patient notes
Entering results data
on the computer
Giving test
results to patients ensuring accuracy
Giving general
advice to patients
Liaising with
hospitals and other members of the primary health care team and outside
agencies
Arranging
hospital transport
Organising sick
certificates
Registering new patients,
temporary and immediately necessary
Processing
samples and completing forms/labels ready to go off to the laboratory
Taking payments
for medical examinations, private consultations, letters and medical reports
Entering patient
data via templates
Transferring
calls to different departments
Photocopying
Observe if
clinics are running late and advise patients waiting and offer apologies
Training :
Resuscitation and other adhoc training
Online Training:
Data Security/Confidentiality (Information Governance), Fire Safety/ Health and
Safety, Equality & Diversity, Manual Handling
This job
description is not exhaustive and may be adjusted periodically. You will also be expected to carry out any
reasonable duties, which may be requested from time to time
Person Specification
Experience
Essential
- Experience not necessary as training will be given
Desirable
Qualifications
Essential
Desirable
- Previous experience in an office environment or GP Practice
Person Specification
Experience
Essential
- Experience not necessary as training will be given
Desirable
Qualifications
Essential
Desirable
- Previous experience in an office environment or GP Practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
