Job responsibilities
Job summary:
The
purpose of the role is to:
Offer
general assistance to the practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way
Undertake
a variety of administrative duties to assist in the smooth running of the
practice including the provision of clerical support to clinical staff and
other members of the practice team
Facilitate
effective communication between patients, members of the primary health care
team, secondary care and other associated health, social and voluntary agencies
Duties and
responsibilities:
The
duties and responsibilities to be undertaken by members of the practice
administration team may include any or all of the items in the following
list. Duties may be varied from time to
time under the direction of the reception manager/practice manager, dependent
on current and evolving practice workload and staffing levels:
Opening
up/locking up of practice premises and maintaining security in accordance with
practice protocols
Maintaining
and monitoring the practice appointments system
Processing
personal and telephone requests for appointments, visits and telephone
consultations and ensuring callers are directed to the appropriate healthcare
professional
Processing
and distributing incoming (and outgoing) mail
Taking
messages and passing on information
Filing
and retrieving paperwork
Logging
in new notes received
Pulling
notes and deducting patients and forwarding to Health Authority
Summarising
of new notes received within the appropriate timescale
Advise
patients of relevant charges for private services, accept payment and issue
receipts for same
Have
working knowledge of telephone/fax system
Registering
of new patients, collating information that may be required prior to notes
arriving
Directing
complaints in the appropriate manner
Processing
repeat prescriptions in accordance with practice guidelines
Computer
data entry/data allocation and collation; processing and recording information
in accordance with practice procedures
Initiating
contact with and responding to requests from patients, other team members and
associated healthcare agencies and providers
Providing
clerical assistance to practice staff as required from time to time, including
word/data processing, filing, photocopying and scanning
Keeping
the reception area, notice-boards and leaflet dispensers tidy and free from
obstructions and clutter
Any
other tasks allocated by managers/partners
General Duties
Work
effectively, participate in and contribute positively to the reception and the
wider Primary Health Care Team ensuring good communication about all aspects of
the practice
All
members of the Primary Health Care Team are required to attend and contribute
to meetings / away days and ongoing training requirements.
Responsible
for identifying need and updating qualifications according to current
professional guidelines. Keep abreast of
current trends and developments in professional matters.
The
post holder is required to conform to all St Levan Surgery policies and to
attend any training sessions as necessary.
This
job description is not intended to be an exhaustive list of duties and
responsibilities, but a broad outline and may be amended as necessary following
discussion between the post holder and their manager