Job summary
Due to staff change we have a Receptionist vacancy based at our Adelaide Street site. This post is 30 hours per week on a fixed rota. Flexibility to work overtime e.g. to cover for colleagues on annual leave is essential.
Reception provide an efficient and effective receptionist
service to staff and patients.
Working with a great team, you need to be flexible, approachable and tolerant to the challenges of working with a complex patient population in inner city Plymouth. No day is ever the same, here we can and do make a difference but its not always easy!
We love cake and a good social event.
Main duties of the job
The
purpose of the role is to:
Offer
general assistance to the practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way
Undertake
a variety of administrative duties to assist in the smooth running of the
practice including the provision of clerical support to clinical staff and
other members of the practice team
Facilitate
effective communication between patients, members of the primary health care
team, secondary care and other associated health, social and voluntary agencies
About us
You will work with a large team, some of whom work across both our sites. All staff are valued and all have a role to play in patient care.
The NHS has its challenges and we work hard, often with the frustration of limited resources but we also make the best of the resources and still have the flexibility to take a different approach if we believe that is right.
We expect a level of flexibility and we give flexibility with the remit of the role. Give and take is key to making it work. Humour is important and it carries us through the more challenging aspects.
Job description
Job responsibilities
JOB DESCRIPTION
JOB TITLE: RECEPTIONIST
REPORTS TO: RECEPTION SUPERVISOR
Job summary:
The
purpose of the role is to:
Offer
general assistance to the practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way
Undertake
a variety of administrative duties to assist in the smooth running of the
practice including the provision of clerical support to clinical staff and
other members of the practice team
Facilitate
effective communication between patients, members of the primary health care
team, secondary care and other associated health, social and voluntary agencies
Duties and
responsibilities:
The
duties and responsibilities to be undertaken by members of the practice
administration team may include any or all of the items in the following
list. Duties may be varied from time to
time under the direction of the reception manager/practice manager, dependent
on current and evolving practice workload and staffing levels:
Opening
up/locking up of practice premises and maintaining security in accordance with
practice protocols
Maintaining
and monitoring the practice appointments system
Processing
personal and telephone requests for appointments, visits and telephone
consultations and ensuring callers are directed to the appropriate healthcare
professional
Processing
and distributing incoming (and outgoing) mail
Taking
messages and passing on information
Filing
and retrieving paperwork
Logging
in new notes received
Pulling
notes and deducting patients and forwarding to Health Authority
Summarising
of new notes received within the appropriate timescale
Advise
patients of relevant charges for private services, accept payment and issue
receipts for same
Have
working knowledge of telephone/fax system
Registering
of new patients, collating information that may be required prior to notes
arriving
Directing
complaints in the appropriate manner
Processing
repeat prescriptions in accordance with practice guidelines
Computer
data entry/data allocation and collation; processing and recording information
in accordance with practice procedures
Initiating
contact with and responding to requests from patients, other team members and
associated healthcare agencies and providers
Providing
clerical assistance to practice staff as required from time to time, including
word/data processing, filing, photocopying and scanning
Keeping
the reception area, notice-boards and leaflet dispensers tidy and free from
obstructions and clutter
Any
other tasks allocated by managers/partners
General Duties
Work
effectively, participate in and contribute positively to the reception and the
wider Primary Health Care Team ensuring good communication about all aspects of
the practice
All
members of the Primary Health Care Team are required to attend and contribute
to meetings / away days and ongoing training requirements.
Responsible
for identifying need and updating qualifications according to current
professional guidelines. Keep abreast of
current trends and developments in professional matters.
The
post holder is required to conform to all St Levan Surgery policies and to
attend any training sessions as necessary.
This
job description is not intended to be an exhaustive list of duties and
responsibilities, but a broad outline and may be amended as necessary following
discussion between the post holder and their manager
Job description
Job responsibilities
JOB DESCRIPTION
JOB TITLE: RECEPTIONIST
REPORTS TO: RECEPTION SUPERVISOR
Job summary:
The
purpose of the role is to:
Offer
general assistance to the practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone
Receive,
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way
Undertake
a variety of administrative duties to assist in the smooth running of the
practice including the provision of clerical support to clinical staff and
other members of the practice team
Facilitate
effective communication between patients, members of the primary health care
team, secondary care and other associated health, social and voluntary agencies
Duties and
responsibilities:
The
duties and responsibilities to be undertaken by members of the practice
administration team may include any or all of the items in the following
list. Duties may be varied from time to
time under the direction of the reception manager/practice manager, dependent
on current and evolving practice workload and staffing levels:
Opening
up/locking up of practice premises and maintaining security in accordance with
practice protocols
Maintaining
and monitoring the practice appointments system
Processing
personal and telephone requests for appointments, visits and telephone
consultations and ensuring callers are directed to the appropriate healthcare
professional
Processing
and distributing incoming (and outgoing) mail
Taking
messages and passing on information
Filing
and retrieving paperwork
Logging
in new notes received
Pulling
notes and deducting patients and forwarding to Health Authority
Summarising
of new notes received within the appropriate timescale
Advise
patients of relevant charges for private services, accept payment and issue
receipts for same
Have
working knowledge of telephone/fax system
Registering
of new patients, collating information that may be required prior to notes
arriving
Directing
complaints in the appropriate manner
Processing
repeat prescriptions in accordance with practice guidelines
Computer
data entry/data allocation and collation; processing and recording information
in accordance with practice procedures
Initiating
contact with and responding to requests from patients, other team members and
associated healthcare agencies and providers
Providing
clerical assistance to practice staff as required from time to time, including
word/data processing, filing, photocopying and scanning
Keeping
the reception area, notice-boards and leaflet dispensers tidy and free from
obstructions and clutter
Any
other tasks allocated by managers/partners
General Duties
Work
effectively, participate in and contribute positively to the reception and the
wider Primary Health Care Team ensuring good communication about all aspects of
the practice
All
members of the Primary Health Care Team are required to attend and contribute
to meetings / away days and ongoing training requirements.
Responsible
for identifying need and updating qualifications according to current
professional guidelines. Keep abreast of
current trends and developments in professional matters.
The
post holder is required to conform to all St Levan Surgery policies and to
attend any training sessions as necessary.
This
job description is not intended to be an exhaustive list of duties and
responsibilities, but a broad outline and may be amended as necessary following
discussion between the post holder and their manager
Person Specification
Qualifications
Essential
- EducationGeneral education to GCSE level or appropriate compensatory experience
Desirable
- GCSEs (or equivalent) in English & Maths
Experience
Essential
- 2 yrs dealing with the public; clerical duties & telephone work
Desirable
Person Specification
Qualifications
Essential
- EducationGeneral education to GCSE level or appropriate compensatory experience
Desirable
- GCSEs (or equivalent) in English & Maths
Experience
Essential
- 2 yrs dealing with the public; clerical duties & telephone work
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.