Vaccination and Immunisation Care Coordinator

Job description

Job responsibilities

Understand the eligibility and requirements for all vaccines, immunisations and screening.

Support the development of searches within SystmOne to clearly identify eligible cohorts and provide accurate data relating to the various programmes

Use SystmOne searches to identify patients eligible for the vaccines, immunisations and screening to support workload planning and booking activity

Co-ordinate the booking of appointments for these patients into appropriate clinics within agreed timescales

Co-ordinate the planning and booking of care home and housebound patients in partnership with the Complex Care Team (CCT)

Support the PSM and Nurse Lead to ensure all vaccines are ordered pro-actively to appropriate levels and stock returns submitted using agreed systems

Support the PSM and Nurse Lead to ensure the distribution of vaccines across all sites as relevant to planned activity

Work with the PSMs and Care-Cordinators to provide rotas for both the booking team and vaccination / immunisation / screening teams

Support the administrative and vaccination teams to provide a quality system of work that is effective in its use of team resources

Apply proven approaches to encourage attendance and reduce DNAs

Constantly seek service improvement, mindful of the patient experience and patient safety balanced with efficient use of our resources

Maximise the use of new technology and methods of communication with patients

See things from a patient perspective; identifying ways to improve our systems to enhance the patient experience

Contact eligible patients, provide supporting information as necessary to patients and book appointments as appropriate

Capture such knowledge in a way that it can be shared with other care coordinators and inform other teams within Affinity Care

Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.

Escalate all relevant issues and information to their Line Manager, ensuring they are aware of any developments impacting the operational functioning of the service

Support the collation of all activity data and reporting information as required

Person Specification

Qualifications

Essential

• GCSE English Language, Grade C or above (or equivalent)

Desirable

• NVQ Level 3 or equivalent level of knowledge in office procedures and systems or customer service

Experience

Essential

• Evidence of experience in wide range of administrative systems and software programmes
• Experience of direct patient or customer communication i.e. face to face or via telephone
• Competent computer skills
• Familiarity with the names of vaccines and immunisations

Desirable

• Experience of and competency in using the SystmOne clinical system
• Evidence of ability to support collation and analysis of data
• Understanding of Data Protection legislation
• Experience of supporting and developing service improvement

Skills/Qualities/Attributes

Essential

• Clear communicator with good writing, data entry and telephone skills
• Ability to work effectively as part of a team along with awareness and consideration of other professionals roles
• Problem solving skills; Identifies difficulties as challenges and works with others to identify solutions
• Able to motivate self, work on own initiative and prioritise workload to meet deadlines
• Persistence and ability to keep going in difficult situations and with complex and uncertain pieces of work
• An ability to maintain confidentiality and trust
• Can do attitude, able to maintain positivity in the face of adversity
• Flexible approach to work
• Understanding of and commitment to equality, diversity and inclusivity
• Non-judgmental

Hours of work

Essential

• Monday to Friday 37.5 hours per week. 8-4

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Affinity Care

Address

Shipley Health Centre

Alexandra Road

Shipley

West Yorkshire

BD18 3EG

Employer's website

https://shipleymedicalpractice.nhs.uk/ (Opens in a new tab)