Job summary
We have an exciting opportunity to join our Medical
Secretary Team on a part-time basis for 15 hours per week. The working pattern
is a Monday, Tuesday & Wednesday.
You will work as part of the Medical
Secretary Team dealing with all aspects of referrals and sending via
e-referral, Tasks and rejected referrals.
We are looking for someone who:
Has experience of working in the secretarial role.
Is friendly, polite and confident.
Can communicate effectively and has good interpersonal
skills.
Has good attention to detail.
Is a team player.
Has the ability to work accurately under pressure.
Main duties of the job
To
provide a full and efficient administrative service to GP partners and clinical
teams. This will include audio typing of referrals, completion of tasks,
responding to queries from patients/clinicians/third parties and facilitating
electronic referrals.
Ensure that two wait referrals have
been sent, processed and that the patient has been seen
To
be a point of contact for patients either face to face, by email/letter or
text, answering queries regarding referrals.
Provide
administration support to clinicians and other members of the team.
About us
We are a successful and cohesive
team of 2 GP partners, 5 salaried GP and 4 prescribing ANPs with 10,500
patients. We also have an experienced
pharmacist, pharmacy technician, extended scope physiotherapist, an active
social prescriber and a bereavement advisor.
All supported by a growing administrative team providing support in
alleviating the administrative tasks of general practice.
We are situated East of Plymouth
in Plymstock so perfectly situated to explore both Dartmoor and the sea and the
area feeds into excellent primary and secondary schools.
Job description
Job responsibilities
To
provide a full and efficient administrative service to GP partners and clinical
teams. This will include audio typing of referrals, completion of tasks,
responding to queries from patients/clinicians/third parties and facilitating
electronic referrals.
Ensure that two wait referrals have
been sent, processed and that the patient has been seen
To
be a point of contact for patients either face to face, by email/letter or
text, answering queries regarding referrals.
Awareness
of practice policies and procedures with the confidence to make reasonable
adjustments to meet the needs of individuals.
Provide
administration support to clinicians and other members of the team.
Ensure
patient encounters are recorded accurately on clinical systems.
Monitor
and respond to emails into the surgery.
Monitor
Lexacom to ensure referrals are typed and sent efficiently.
Monitor
tasks, results, emails and referrals, following up queries and ensuring
patients are kept informed of relevant results and treatment pathways.
Check
the e-referral platform for the advice & guidance, assessment &
rejections.
Prepare
the agenda and attend the clinical meetings once a month and take detailed and accurate minutes.
Ensure
your work area is safe and free of adverse risk to health.
Ensure
all information is secure and confidentiality of information is always
maintained.
Keep up to date with DRSS and
referral services processes, and update SystmOne with new referral templates.
Have up to date knowledge of
computer systems, which includes the Devon Formulary guidance.
Support with the invitations of
pre-diabetic, q-risk, CKD 3 and hypertension.
A review of the weekly GP Bulletin
to make sure any DRRS or formulary updates are reflected on the clinical system
and always kept up to date.
Job description
Job responsibilities
To
provide a full and efficient administrative service to GP partners and clinical
teams. This will include audio typing of referrals, completion of tasks,
responding to queries from patients/clinicians/third parties and facilitating
electronic referrals.
Ensure that two wait referrals have
been sent, processed and that the patient has been seen
To
be a point of contact for patients either face to face, by email/letter or
text, answering queries regarding referrals.
Awareness
of practice policies and procedures with the confidence to make reasonable
adjustments to meet the needs of individuals.
Provide
administration support to clinicians and other members of the team.
Ensure
patient encounters are recorded accurately on clinical systems.
Monitor
and respond to emails into the surgery.
Monitor
Lexacom to ensure referrals are typed and sent efficiently.
Monitor
tasks, results, emails and referrals, following up queries and ensuring
patients are kept informed of relevant results and treatment pathways.
Check
the e-referral platform for the advice & guidance, assessment &
rejections.
Prepare
the agenda and attend the clinical meetings once a month and take detailed and accurate minutes.
Ensure
your work area is safe and free of adverse risk to health.
Ensure
all information is secure and confidentiality of information is always
maintained.
Keep up to date with DRSS and
referral services processes, and update SystmOne with new referral templates.
Have up to date knowledge of
computer systems, which includes the Devon Formulary guidance.
Support with the invitations of
pre-diabetic, q-risk, CKD 3 and hypertension.
A review of the weekly GP Bulletin
to make sure any DRRS or formulary updates are reflected on the clinical system
and always kept up to date.
Person Specification
Experience
Essential
- Knowledge of secretarial/office workings
- Previous typing/audio-typing background
Desirable
- Knowledge of Confidentiality and Information Security issues
- Use of Windows-based software and internet
- Decision making and problem-solving skills
- Use of SystmOne Clinical system
Skills & Abilities
Essential
- Excellent interpersonal and communication skills both verbal and written
- Computer literate in the use of a Windows-based PC
- Ability to cope with more than one task at a time and move between tasks as required
- Attention to detail
Qualifications
Essential
- Good education with high level of numeracy and literacy skills.
- Typing & Audio-typing qualification or experience.
- IT literate you will be comfortable operating with standard MS Office software (fully competent in MS Word, competent in MS Excel and will learn and become skilled in the use of specialist medical, scanning, document management and coding software (training provided).
- Diligent - a high level of accuracy is required as the data inputting relates to vital clinical and other confidential information used in patient care. Errors could result in harm to patients.
- Literate - A high standard of written English will be demonstrated, and you will learn medical terminology and develop a working knowledge of some of the concepts behind the words.
Desirable
- These will all become part of your working day and you will be taught on the job:
- Familiarity with System One clinical software.
- Familiarity with document management systems.
- Previous experience with supporting patients.
Communication & Skills
Essential
- Committed to providing patient centred care
- Ability to work as part of a multi-disciplinary team
- Ability to use own judgment, resourcefulness, common sense and knowledge to respond to queries and requests
- Able to manage own time effectively
- Ability to recognise and adhere to the need for strict confidentiality
Person Specification
Experience
Essential
- Knowledge of secretarial/office workings
- Previous typing/audio-typing background
Desirable
- Knowledge of Confidentiality and Information Security issues
- Use of Windows-based software and internet
- Decision making and problem-solving skills
- Use of SystmOne Clinical system
Skills & Abilities
Essential
- Excellent interpersonal and communication skills both verbal and written
- Computer literate in the use of a Windows-based PC
- Ability to cope with more than one task at a time and move between tasks as required
- Attention to detail
Qualifications
Essential
- Good education with high level of numeracy and literacy skills.
- Typing & Audio-typing qualification or experience.
- IT literate you will be comfortable operating with standard MS Office software (fully competent in MS Word, competent in MS Excel and will learn and become skilled in the use of specialist medical, scanning, document management and coding software (training provided).
- Diligent - a high level of accuracy is required as the data inputting relates to vital clinical and other confidential information used in patient care. Errors could result in harm to patients.
- Literate - A high standard of written English will be demonstrated, and you will learn medical terminology and develop a working knowledge of some of the concepts behind the words.
Desirable
- These will all become part of your working day and you will be taught on the job:
- Familiarity with System One clinical software.
- Familiarity with document management systems.
- Previous experience with supporting patients.
Communication & Skills
Essential
- Committed to providing patient centred care
- Ability to work as part of a multi-disciplinary team
- Ability to use own judgment, resourcefulness, common sense and knowledge to respond to queries and requests
- Able to manage own time effectively
- Ability to recognise and adhere to the need for strict confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
