GP Receptionist & Administrator

Dean Cross Surgery

Information:

This job is now closed

Job summary

Working 10hrs on Monday & Friday

0800-1830

Dean Cross Surgery is situated in Plymstock with a practice population of around 10,000 patients. Delivering great customer service and outstanding care is a priority for every member of our team.

This role is pinnacle to us achieving this, you will be the first point of contact patients have with the practice, your ability to always remain professional and polite is essential. Your listening skills and supportive nature will help direct patients to the right service for their needs.

If you are ready to learn new skills, flexible in your approach to work, conscientious and enjoy working as part of a supportive busy team this position could be the perfect opportunity for you.

Main duties of the job

Answer telephone calls, listening with empathy and compassion to ensure that patients are directed to the right service to meet their needs.

Awareness of practice policies and procedures with the confidence to make reasonable adjustments to meet the needs of individuals.

Manage the front desk, welcoming visitors and supporting patients and colleagues to ensure smooth running of the service.

Provide administration support to clinicians/service providers when requested.

Manage the waiting rooms, keeping these tidy and well stocked.

Ensure patient encounters are recorded accurately on clinical systems.

Manage patient prescriptions, ensuring these are processed and issued correctly.

Monitor and respond to emails into the surgery.

Prepare patient registration packs and ensure patient registrations are completed and processed correctly and timely.

Monitor tasks, results, and referrals, following up queries and ensuring patients are kept informed of relevant results and treatment pathways.

Ensure your work area and patient accessible areas are safe and free of adverse risk to health.

Work as part of the team to open the surgery at the start of the day, close and secure the surgery at the end of the day.

About us

Please see the attached documents explaining more about the role. Do call us if you would like further information or if you have difficulty in downloading these documents.

Date posted

30 August 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time, Compressed hours

Reference number

A1862-24-0010

Job locations

21 Radford Park Road

Plymouth

PL9 9DL


Job description

Job responsibilities

See the uploaded job description for this role, please demonstrate how you meet the requirements for this position telling us about your previous experience and transferable skills.

Job description

Job responsibilities

See the uploaded job description for this role, please demonstrate how you meet the requirements for this position telling us about your previous experience and transferable skills.

Person Specification

Qualifications

Essential

  • GCSE English
  • Administration/Customer service qualification or demonstratable experience

Desirable

  • NVQ 3 Business Administration or Customer Service

Experience

Essential

  • Experience of working in an environment using sensitive information
  • Experience working in a patient/customer facing role
  • Experience of working in a busy environment with competing demands

Desirable

  • Experience of working within the NHS/Healthcare organisation

Skills

Essential

  • Demonstrable experience of using Microsoft Office programmes and specialist IT systems.
  • Excellent written and oral skills
  • Problem solving skills
  • Time management and the ability to work to deadlines
  • Clear and polite telephone manner

Desirable

  • Competent in using System One
  • Use of clinical IT systems
Person Specification

Qualifications

Essential

  • GCSE English
  • Administration/Customer service qualification or demonstratable experience

Desirable

  • NVQ 3 Business Administration or Customer Service

Experience

Essential

  • Experience of working in an environment using sensitive information
  • Experience working in a patient/customer facing role
  • Experience of working in a busy environment with competing demands

Desirable

  • Experience of working within the NHS/Healthcare organisation

Skills

Essential

  • Demonstrable experience of using Microsoft Office programmes and specialist IT systems.
  • Excellent written and oral skills
  • Problem solving skills
  • Time management and the ability to work to deadlines
  • Clear and polite telephone manner

Desirable

  • Competent in using System One
  • Use of clinical IT systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dean Cross Surgery

Address

21 Radford Park Road

Plymouth

PL9 9DL


Employer's website

https://www.deanxsurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Dean Cross Surgery

Address

21 Radford Park Road

Plymouth

PL9 9DL


Employer's website

https://www.deanxsurgery.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Team Lead

Leanne Johnson

leanne.johnson20@nhs.net

01752404743

Date posted

30 August 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time, Compressed hours

Reference number

A1862-24-0010

Job locations

21 Radford Park Road

Plymouth

PL9 9DL


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