GP Practice Manager

Job description

Job responsibilities

JOB SUMMARY

Responsibility for the smooth, efficient and profitable running of the practice, and maintaining a happy and committed team.

JOB RESPONSIBILITIES

This job description expands on the points described in the 'main duties of the job' in the 'job overview' section.

Personnel and training

-Staff management includes a range of responsibilities such as rota organisation including sickness cover, performance review including training needs are met and staff are appropriately appraised and contributing to their professional development.

-Whilst overseeing the daily operations of the surgery we encourage utilising initiative and experience to improve working practices as identified. We are a small surgery that can easily adapt to changes in this way.

-Where necessary recruitment for various roles within the practice should be initiated and followed through the selection and interview stages ensuring those selected meet necessary employment checks and have appropriate induction and training.

-Ensuring staff personal files are well organised and kept up to date.

Patient services

-Closely working with the administrative team to implement and maintain systems to receive patient enquiries and suggestions, including oversight of the practice-based complaints procedure whilst ensuring maintenance of confidentiality.

-Reviewing and updating practice publicity and health education material.

Policies and procedures

-Ensuring staff are aware of practice policies and procedures.

-Ensuring such policies are adhered to.

-Updating policies and procedures in light of new guidance.

Finance

-Responsibilities of income and expenditure including ensuring bills are paid in a timely manner, upcoming contract renewals are reviewed with suggestions to improve efficiency and profitability and financial information is well documented and appropriately filed.

Premises and equipment

-This may include equipment which is both leased and owned including annual PAT testing.

-Repairs and recommendations from risk assessments and audits may need to be implemented.

-Review of insurance contracts to ensure appropriate cover and aid profitability.

Health and safety

-This includes aspects such as health and safety, occupational safety, fire safety and infection control.

-As well as maintenance of a safe environment for staff and patients review of this should include using a system of observation, audit, hazard identification, questioning, reporting and risk management.

-Ensuring up to date training for staff in such domains.

-Demonstrate due regard for safeguarding.

External relationships

- Effective communication with a range of primary and secondary care organisations as well as members of the wider multi-disciplinary team including organising meetings.

-Establish good working relationships with these services/individuals.

CQC compliance/contractional obligations

-Be aware of the various CQC responsibilities of the practice and ensure compliance which can be demonstrated in various domains.

-Ensure contractional obligations are met, reviewed and can be demonstrated when required.

Person Specification

Qualifications

Essential

• - GSCEs including Maths and English / O or A levels

Desirable

• -Formal business management qualification
• -Qualification in health and safety
• -Qualification in infection control

Experience

Essential

• -Experience working in primary or secondary care management
• -Excellent communication skills across all forms of media including telephone, email and in-person
• -Leadership experience
• -HR experience to include staff management and training, performance management, appraisal meetings
• -Strong IT skills including the ability to write and complete reporting
• -Understanding of how to work effectively in a fast paced environment
• -Delegation skills
• -Prioritisation and planning
• -Problem solving and analytical skill

Desirable

• -EMIS and Docman user
• -Experience with bluestream training
• -Health and safety management
• -Infection control management
• -Experience in risk assessments and audits
• -CQC compliance experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Waterloo Medical Centre

Address

1 Dunkerley Street

Ashton-under-lyne

Lancashire

OL7 9EJ

Employer's website

https://www.waterloomedicalashton.nhs.uk/ (Opens in a new tab)