Job summary
To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team.
The receptionist will also undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.
Main duties of the job
Greet patients on arrival ensuring patients are checked in manually
To answer the telephone, dealing with enquiries
Make appointments, including telephone, follow-up, and urgent appointments
Responsible for dealing with messages from patients/clinicians or external bodies. To take appropriate action where required
Record requests for home visits and ensure that they are recorded and passed onto duty doctor on call
Safe handling of patient files, maintaining confidentiality at all times
To be responsible for the call and recall of patient lists as instructed by the practice manager
Assist with QoF and Enhanced Services reporting and planning, including searches, recalls and coding
About us
Coldalhurst Lane Surgery offers a high quality range of primary care services for a diverse population, with a focus on inclusion and equality.
We have a growing list size of 5000 patients and our clinical team consists of 2 GP Partners, 3 Salaried GPs, 4 Trainee GPS, 1 x Practice Nurses, 2 x Nursing Associates and 1 x Health Care Assistant. Our supportive Admin team includes a Practice Manager, Admin Assistant, Pharmacy team, 1 x Care coordinator and a great team of Administration staff.
If you are self-motivated, with lots of enthusiasm and a strong team work ethic then please apply.
Hours of work will be between Monday - Friday between the hours of 7.30 am and 6.30 pm.
Job description
Job responsibilities
The following are the core responsibilities of the receptionist.There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:
a. Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition
b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
c. Process patient requests for appointments
d. Provide an excellent standard of customer service on the reception desk
e. Process repeat prescription requests
f. Initiate contact with and respond to requests from patients, team members and external agencies
g. Enter read-code data on EMIS Web
h. Data entry of new and temporary registrations and relevant patient information as required
i. Input data into the patients healthcare records as necessary
j. Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the administrative team
k. Manage all queries as necessary in an efficient manner
l.Maintain a clean, tidy, effective working area at all times
m. Support all clinical staff with general tasks as requested
Secondary responsibilities
In addition to the primary responsibilities, the Receptionist may be requested to:
a. Participate in practice audit as directed by the audit lead
b. Support administrative staff, providing cover during staff absences
c. Scan patient-related documentation and attach scanned documents to patients healthcare records
d. Complete opening and closing procedures in accordance with the duty rota
e. Order and monitor stationery supplies
Job description
Job responsibilities
The following are the core responsibilities of the receptionist.There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:
a. Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition
b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
c. Process patient requests for appointments
d. Provide an excellent standard of customer service on the reception desk
e. Process repeat prescription requests
f. Initiate contact with and respond to requests from patients, team members and external agencies
g. Enter read-code data on EMIS Web
h. Data entry of new and temporary registrations and relevant patient information as required
i. Input data into the patients healthcare records as necessary
j. Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the administrative team
k. Manage all queries as necessary in an efficient manner
l.Maintain a clean, tidy, effective working area at all times
m. Support all clinical staff with general tasks as requested
Secondary responsibilities
In addition to the primary responsibilities, the Receptionist may be requested to:
a. Participate in practice audit as directed by the audit lead
b. Support administrative staff, providing cover during staff absences
c. Scan patient-related documentation and attach scanned documents to patients healthcare records
d. Complete opening and closing procedures in accordance with the duty rota
e. Order and monitor stationery supplies
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of working in a healthcare setting
Desirable
- Competent in the use of Office and Outlook
- Experience of working in primary care
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Effective time management (planning & organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow clinical policy and procedure
Desirable
- Competent in the use of Office and Outlook
- Previous use of EMIS
- Active signposting or Care Navigator training qualification
- Healthcare qualification (level 2) or working towards gaining equivalent level
- Customer service qualification (NVQ) or equivalent
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of working in a healthcare setting
Desirable
- Competent in the use of Office and Outlook
- Experience of working in primary care
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Effective time management (planning & organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow clinical policy and procedure
Desirable
- Competent in the use of Office and Outlook
- Previous use of EMIS
- Active signposting or Care Navigator training qualification
- Healthcare qualification (level 2) or working towards gaining equivalent level
- Customer service qualification (NVQ) or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.