Job responsibilities
The PCN Team Leader (TL) will act as clinical lead for the workforce working in the aligned PCN. This role will be working alongside the clinical team and liaise with member practices within the PCN to ensure that the staff are confident and competent in their roles.
As the team leader, you will carry out regular 1:1s with the staff, develop personalised personal development plans to work towards the PCN goals. You will offer peer to peer support to the wider professionals working in the network as well as liaising regularly with other clinical colleagues.
You will offer clinical leadership and support to the team and provide regular updates to the Clinical Director and Head of PCN Development. The TL will be the first point of contact for your team for clinical queries. You will establish good links with key stakeholders to foster good relationships and encourage further collaboration and opportunities to work together.
Responsibilities:
- To offer clinical and professional leadership to the team within the network.
- Be the first line manager/first point of contact for the clinical staff within the PCN.
- Undertake regular documented 1:1s, probationary review, annual appraisals, and developing personal development plans for the team.
- To participate in regular performance reviews and issuing performance management plans as appropriate for poor performance.
- Monitoring sickness, absences, and return to work interviews.
- Undertaking audits following significant incidents/complaints raised regarding the team either from patients and/or practices.
- Providing peer support and acting as a mentor for the team.
- To highlight and raise any incidents or risks to the Head of PCN Development and Clinical Director (in line with GPHA policies and procedures).
- Identify training/support needs and liaise with other TLs and Clinical Director/Head of PCN Development to highlight themes and trends.
- Developing and leading clinical training sessions for all healthcare professionals within the network.
- Ensuring staff are adhering to organisational policies and procedures.
- The TL will have set clinical sessions in the aligned network. The clinical time will be spent working alongside staff when needed (as a role model/coach) or to provide clinical sessions to the practices. Where possible, clinical hours should be spread proportionately across the PCN practices. The TL will work with the Head of PCN Development to agree these arrangements with the Clinical Director and foster good relationships with the PCN practices.
Maintain own professional registration and deliver care to a high standard as a role model for the team
- To work within their professional Code of Conduct and other directives as defined by your professional body.
- Work autonomously and be accountable for your professional actions.
- Be responsible for remaining up to date with Continuing Professional Development requirements to maintain professional registration; including revalidation if relevant to your discipline.
- To ensure own mandatory training certificates are current, in line with organisational policy.
- To participate in clinical supervision for a wide range of PCN professionals.
- To demonstrate a clear understanding of the accountability and legal implications of your role.
- To participate in a regular performance review with line manager, using agreed competency framework appropriate to the individuals scope of practice.
- Highlight any gaps in knowledge/training needs to your line manager to allow them the opportunity to offer support to fulfil the duties of this post.
- Remain up to date with clinical guidelines to ensure that practice remains evidence based.
- Ensure clinical practice is safe and effective and remains within the boundaries of competence.
- Ensure that self and staff work in line organisational policies and procedural guidelines.
- Lead clinical audit and risk assessments to continually review and improve the quality and safety of care provision.
- This role will evolve to meet the changing needs of the population, and the TL should be prepared to undertake further training as required to fulfil the duties of this post.
Clinical governance
- Ensure that home visits are undertaken safely in line with the organisations lone worker and health & safety policies.
- Ensure that patient identifiable information, laptops and smart cards are transported in line with the information governance policy.
- Prescribe treatment in line with local and national guidelines and local commissioners formulary.
- Ensure accurate and legible notes of all consultations and treatments are recorded promptly in the patients notes on SystmOne.
- To ensure the safety of patients, relatives and colleagues and to report all incidents and near misses in line with the risk management policy.
- To remain up to date with all mandatory training.
- To maintain up-to-date knowledge of safeguarding adult and children guidance to ensure that those at risk of abuse/suffering abuse are identified and the necessary process to protect them is followed
- To meet responsibilities as an employee as set out in the organisations corporate and clinical policies.
Confidentiality
While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, staff and other healthcare workers. They may also have access to information relating to the Organisation as a business. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety
The post-holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in the Organisation Health & Safety policy, the Health & Safety manual, and the Infection Control policy and published procedures. This will include (but will not be limited to):
Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.
Maintaining an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines, and ensure implementation of these across the business
Using personal security systems within the workplace according to the Organisations guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed
Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
Equality and diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues.
- Personal/Professional development
The post-holder will participate in any training programme implemented by the Organisation as part of this employment, with such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality
The post-holder will strive to maintain quality within the Organisation, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload, and resources
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services
The post-holder will:
- Apply Organisational policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
This JD is not intended to be an exhaustive list of activities but rather an outline of the main areas of responsibility. The role is likely to evolve to meet the changing needs of the service.
