Part Time Administrator

Job description

Job responsibilities

Post tile: Administrator

Line Manager: Operations Manager

Job summary:

To provide vital administrative support to the Operational Manager (OM), Clinical Nurse Manager (CNM) for the delivery of the ADHD Local Enhanced Service. Adults and children with ADHD will be receiving treatment under the shared care model of care. The role, in summary, is to monitor the patient through their journey from joining the register, receiving prescriptions to completing their annual review.

Job responsibilities:

Maintain the ADHD register

Keep ADHD up to date with relevant actions

Create recalls and monitor for ADHD annual reviews

Arrange clinicians to cover ADHD reviews and prescription authorisation

Create rotas within SystmOne

Contact patients to arrange appointments and advise them when prescriptions are ready

Monitor emails for prescription requests

Circulate relevant updates to GP practices where appropriate

Take general enquiries relating to the ADHD service

Arrange and confirm meetings and appointments as required

Collate feedback from patients

Ensure all patients have a signed shared care in their notes

Update S1 with observations from specialist reviews letters.

Work alongside GPHA colleagues at HQ

Take steps to ensure the office runs in an orderly manner

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, hub staff and other healthcare workers. They may also have access to information relating to

GP Healthcare Alliance as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the GPHA may only be divulged to authorised persons in accordance with

the GPHAs policies and procedures relating to confidentiality and the protection of personal and sensitive data

Training

Complete online training modules and face to face training as required

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security.

Using personal security systems within the workplace according to practice guidelines, such as PPE

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by GPHA as part of this employment, with such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within GPHA, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload, and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

• Apply GPHA policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

This JD is not intended to be an exhaustive list of activities but rather an outline of the main areas of responsibility. The role is likely to evolve to meet the changing needs of the service.

Every attempt has been made to document roles and responsibilities but, due to the nature of the business and government guidelines around COVID-19, flexibility is required to fulfil this role.

Person Specification

Experience

Essential

• Have access to transport
• Have a good knowledge of computer systems.
• Work in a flexible, organised manner.
• Be able to work with both clinical and non-clinical team members.
• Work effectively under pressure.
• Good working knowledge of the clinical system, SystmOne
• Have a confident telephone manner
• Recognise the importance of fostering positive relationships with member practices.
• Work independently.

Desirable

• Familiar with Primary Care Networks

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

GP Healthcare Alliance

Address

G P Healthcare Alliance

2 Mulberry Road

Canvey Island

Essex

SS8 0PR

Employer's website

http://www.gphealthcarealliance.co.uk/ (Opens in a new tab)