Care Navigator/Receptionist

Job description

Job responsibilities

Reception & Administrative Duties

Ensure an efficient front desk service is provided to patients and any other visitors attending the practice.

Answer and make telephone calls in a professional and courteous manner and assist with appointments, visits and general enquiries.

Deal with queries from patients, clinicians and other health professionals and to signpost calls/visitors appropriately.

Registering new patients and processing prescriptions.

Clearing and restocking consulting rooms regularly.

General administration duties: filing, photocopying, scanning, data entry, updating paper/electronic records and providing support to clinical team.

Organizing reception area, waiting room, stock room, leaflet dispensers and noticeboards.

Printing blood forms and completion of any other forms as required

Safely handling & processing samples received from patients

Maintaining a safe and hygienic working environment.

Other reception and support duties including chaperoning as and when required

To work in accordance with practice policies & protocols.

Role Requirements

Essential

Demonstrate positive impression over the phone and face to face

Ability to remain calm, professional and courteous in a highly pressurized and stressful environment.

Ability to undertake delegated tasks with ability to work on their own initiative.

Ability to undertake trainings (as required) to meet the requirements of the role and the practice.

Ability to use computer, printer and email.

Excellent team player

Punctual and reliable

If you have any questions about this advert please feel free to contact the practice manager.

Person Specification

Qualifications

Essential

• Studied to a minimum standard of GCSE or equivalent

Experience

Essential

• Experience of basic reception and telephone handling duties.
• Experience of working in Customer focused environment.
• Experience of handling day to day office tasks & procedures.
• Excellent IT skills including use of email and printer.

Desirable

• Experience of working in General Practice.
• Familiarity with Vision.
• Experience of working in an environment with high volumes of calls.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cardiff Bay Surgery

Address

45 Cambridge Street

Cardiff

CF11 7DJ

Employer's website

https://cardiffbay.gpsurgery.net/ (Opens in a new tab)