GP Receptionist

Job description

Job responsibilities

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception/Practice Manager, dependent on current and evolving practice workload and staffing levels:

• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions and pathology links in accordance with practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Clearing and re-stocking consulting rooms as required
• Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Ensure that all office equipment is maintained in good repair including checking that equipment is stocked with paper and toners and replacing when required: reporting all faults and required repairs to the Practice Manager
• Ordering, re-ordering and monitoring of stationery and other supplies when and if requested
• Dealing with clinical and shredding waste and operatives
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
• Arranging transport for patients where appropriate
• To provide cover for members of the administrative and secretarial team during periods of sickness and annual leave.

Person Specification

Qualifications

Essential

• Educated to O level, GCSE grade C or above in English, or equivalent experience

Experience

Essential

• Excellent communication, both written and verbal, and interpersonal skills. Ability to multi-task Be personable and professional in approach Ability to use IT systems Ability to work within a small team Self motivated and proactive Be flexible and responsive to the changing needs and priorities of the team/practice Ability to cover for colleagues absence at short notice An awareness of and commitment to Equal Opportunities.

Desirable

• Good negotiating skills and the ability to be assertive when necessary. Ability to use a computerised clinical system. Ability to demonstrate initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Killamarsh Medical Practice

Address

209 Sheffield Road

Killamarsh

Sheffield

S21 1DX

Employer's website

http://www.killamarshmedicalpractice.co.uk/ (Opens in a new tab)