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Clifton Medical Centre

GP Receptionist/Administrator

The closing date is 31 July 2025

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Job summary

Clifton Lane Surgery are looking to recruit a Receptionist/Administrator for our small yet very busy practice.

The post holder will be expected to provide an efficient reception service to our patients whilst also providing clerical duties at the request of clinical and managerial staff.

The post is for part time hours Mon-Fri and the successful applicant must be flexible and available to work full time hours when required to cover sickness and annual leave.

Main duties of the job

The ability to multi-task is essential on any reception and the successful applicant will ideally have previous experience of working within General practice.

The successful applicant must also have:

1. Excellent communication skills, including a good telephone manner.

2. Good level of I.T skills and knowledge (experience of System One preferred but not mandatory).

3. Ability to work as both part of a team and independently.

4.Be available to open/close surgery at appropriate times.

About us

Clifton Lane Surgery is a small but busy practice near the centre of Darlaston.

We encourage a friendly yet professional atmosphere.

We are CQC rated GOOD and strive to deliver a high standard of care to our patient population.

Details

Date posted

16 July 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A1844-25-0004

Job locations

Clifton Lane

Stone Cross

West Bromwich

B71 3AS


Victoria Health Centre

5 Suffrage Street

Smethwick

West Midlands

B66 3PZ


Job description

Job responsibilities

To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Duties and Responsibilities

Telephone Duties

1.

Making appointments

2.

Taking requests for prescriptions

3.

Giving out results

4.

Ambulance transport bookings

5.

Home visit requests

6.

Deal with general enquiries and complaints

7.

Contacting other providers

Reception Duties

8.

Register new patients and temporary residents

9.

Greet and direct patients and visitors

10.

Making appointments

11.

Handing out prescriptions

12.

Ensure outstanding queries are explained and handed over to next shift, as necessary

13.

Respond to needs of doctors and nurses during surgery

14.

Collect payments from patients for non-NHS services

15.

Deal with general enquiries and complaints

Filing

16.

Pulling medical envelopes when requested by doctors

Prescriptions

17.

Dealing with requests for repeat prescriptions

18.

Raising prescriptions as per Practice protocols

19.

Dealing with queries relating to repeat prescriptions

General

20.

Input and extract information from Practice computer system

21.

Observe health and safety guidelines at all times

22.

General housekeeping (e.g. keeping reception and waiting areas tidy)

23.

Make refreshments for doctors and other team members, participate in washing up

24.

Any other reasonable duties as necessary

Job description

Job responsibilities

To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Duties and Responsibilities

Telephone Duties

1.

Making appointments

2.

Taking requests for prescriptions

3.

Giving out results

4.

Ambulance transport bookings

5.

Home visit requests

6.

Deal with general enquiries and complaints

7.

Contacting other providers

Reception Duties

8.

Register new patients and temporary residents

9.

Greet and direct patients and visitors

10.

Making appointments

11.

Handing out prescriptions

12.

Ensure outstanding queries are explained and handed over to next shift, as necessary

13.

Respond to needs of doctors and nurses during surgery

14.

Collect payments from patients for non-NHS services

15.

Deal with general enquiries and complaints

Filing

16.

Pulling medical envelopes when requested by doctors

Prescriptions

17.

Dealing with requests for repeat prescriptions

18.

Raising prescriptions as per Practice protocols

19.

Dealing with queries relating to repeat prescriptions

General

20.

Input and extract information from Practice computer system

21.

Observe health and safety guidelines at all times

22.

General housekeeping (e.g. keeping reception and waiting areas tidy)

23.

Make refreshments for doctors and other team members, participate in washing up

24.

Any other reasonable duties as necessary

Person Specification

Qualifications

Essential

  • QualificationsEssentialDesirable
  • Good standard of general education
  • GCSE Mathematics C or above
  • GCSE English C or above
  • AMSPAR Receptionist certificate
  • NVQII in Customer Care
  • CLAIT Qualification
  • ExperienceEssentialDesirable
  • Experience of working with the general public
  • Experience of reception work
  • Experience of working within General Practice
  • SkillsEssentialDesirable
  • Excellent communication skills (Written and Oral)
  • IT skills
  • Clear, polite telephone manner
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Interpersonal skills
  • BehavioursEssentialDesirable
  • Smart, polite and confident
  • Planning and organising
  • Performing under pressure
  • Adaptability
  • Using initiative
  • Team working
  • Self motivated
  • Flexibility
  • Confidentiality
  • KnowledgeEssentialDesirable
  • Knowledge of SystmOne
Person Specification

Qualifications

Essential

  • QualificationsEssentialDesirable
  • Good standard of general education
  • GCSE Mathematics C or above
  • GCSE English C or above
  • AMSPAR Receptionist certificate
  • NVQII in Customer Care
  • CLAIT Qualification
  • ExperienceEssentialDesirable
  • Experience of working with the general public
  • Experience of reception work
  • Experience of working within General Practice
  • SkillsEssentialDesirable
  • Excellent communication skills (Written and Oral)
  • IT skills
  • Clear, polite telephone manner
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Interpersonal skills
  • BehavioursEssentialDesirable
  • Smart, polite and confident
  • Planning and organising
  • Performing under pressure
  • Adaptability
  • Using initiative
  • Team working
  • Self motivated
  • Flexibility
  • Confidentiality
  • KnowledgeEssentialDesirable
  • Knowledge of SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Clifton Medical Centre

Address

Clifton Lane

Stone Cross

West Bromwich

B71 3AS


Employer's website

https://www.mysurgerywebsite.co.uk/contact1.aspx?p=M88630 (Opens in a new tab)

Employer details

Employer name

Clifton Medical Centre

Address

Clifton Lane

Stone Cross

West Bromwich

B71 3AS


Employer's website

https://www.mysurgerywebsite.co.uk/contact1.aspx?p=M88630 (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Bipandeep Kaur

bipandeep.kaur2@nhs.net

01215887989

Details

Date posted

16 July 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A1844-25-0004

Job locations

Clifton Lane

Stone Cross

West Bromwich

B71 3AS


Victoria Health Centre

5 Suffrage Street

Smethwick

West Midlands

B66 3PZ


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