Job summary
The Wapping Group Practice is offering an exciting opportunity for an experienced receptionist to work within a well-established, friendly and innovative team and lead our organisation. This is a permanent part time role for 20 to 25 hours a week over 5 days.
We are looking for an enthusiastic receptionist to join our friendly and supportive team. You should be flexible, possess strong team values, be able to work in a fast paced environment while providing a high quality patient service. A commitment to further training and development.
Main duties of the job
As a Recpetionist you will beresponsible for undertaking
a wide range of reception and administrative duties and the provision of
general support to the multidisciplinary team. Duties can include but are not
limited to, greeting and directing patients, patient registration, booking
appointments, processing of information (electronic and hard copy) and
assisting patients as required. To act as the central point of contact for
patients, the distribution of information, messages and enquiries for the
clinical team, liaising with multidisciplinary team members and external
agencies such as secondary care and community service providers.
About us
We are based on Wapping Lane which is a 5 minute walk from Wapping Overground Station.We are a well-respected, training and teaching practice with a fully comprehensive team of doctors (10), nurses (2), pharmacists (4), HCAs (2) and a large support team (12). Our CQC ratings are good and QOF achievement 98%. We use EMIS web clinical system.
The surgery is forward thinking and constantly thrives to improve patient care within the community. We are passionate about our patients and the care provided. We work closely with our PCN and utilise the additional services provided to manage as much as we can in primary care.
We highly value both our patients and our staff, and can offer good CPD opportunities as experience increases.
Job description
Job responsibilities
Key Responsibilities
Patient Interaction and Communication
- Greet patients and visitors in a professional and friendly manner.
- Answer phone calls, emails, and other communications promptly.
- Address patient enquiries and provide information regarding practice services and procedures.
- Manage patient complaints or concerns with empathy and professionalism.
Appointment Scheduling and Management
- Schedule and manage patient appointments using the practice's electronic booking system.
- Confirm appointments and follow up on cancellations or rescheduling.
- Ensure that appointments are appropriately distributed to optimize clinic workflow.
Administrative Duties
- Maintain and update patient records, ensuring accuracy and confidentiality.
- Process patient registrations, ensuring all required information is collected and entered into the system.
- Handle correspondence, including sending out appointment reminders and test results.
- Assist with the preparation of medical reports and documents as needed.
4. Support for Medical Staff
- Provide administrative support to doctors, nurses, and other healthcare professionals.
- Coordinate with clinical staff to ensure smooth patient flow and efficient clinic operation.
- Assist with the ordering and management of medical supplies and office inventory.
5. Compliance and Confidentiality
- Ensure compliance with NHS policies, data protection regulations, and confidentiality standards.
- Attend training sessions and stay updated on relevant healthcare regulations and best practices.
- Report any issues or irregularities to the practice manager or appropriate authority.
Job description
Job responsibilities
Key Responsibilities
Patient Interaction and Communication
- Greet patients and visitors in a professional and friendly manner.
- Answer phone calls, emails, and other communications promptly.
- Address patient enquiries and provide information regarding practice services and procedures.
- Manage patient complaints or concerns with empathy and professionalism.
Appointment Scheduling and Management
- Schedule and manage patient appointments using the practice's electronic booking system.
- Confirm appointments and follow up on cancellations or rescheduling.
- Ensure that appointments are appropriately distributed to optimize clinic workflow.
Administrative Duties
- Maintain and update patient records, ensuring accuracy and confidentiality.
- Process patient registrations, ensuring all required information is collected and entered into the system.
- Handle correspondence, including sending out appointment reminders and test results.
- Assist with the preparation of medical reports and documents as needed.
4. Support for Medical Staff
- Provide administrative support to doctors, nurses, and other healthcare professionals.
- Coordinate with clinical staff to ensure smooth patient flow and efficient clinic operation.
- Assist with the ordering and management of medical supplies and office inventory.
5. Compliance and Confidentiality
- Ensure compliance with NHS policies, data protection regulations, and confidentiality standards.
- Attend training sessions and stay updated on relevant healthcare regulations and best practices.
- Report any issues or irregularities to the practice manager or appropriate authority.
Person Specification
Experience
Essential
- Previous experience in a receptionist or administrative role
Desirable
- Previous experience in a GP or healthcare setting
Qualifications
Essential
- GCSE grade A to C in English and Maths or equivalant
Desirable
- further education or relevant qualifications in administration or healthcare is desirable.
Person Specification
Experience
Essential
- Previous experience in a receptionist or administrative role
Desirable
- Previous experience in a GP or healthcare setting
Qualifications
Essential
- GCSE grade A to C in English and Maths or equivalant
Desirable
- further education or relevant qualifications in administration or healthcare is desirable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
