Job summary
We are looking for a Health Navigator to join our friendly and supportive practice.A Health Navigator plays a crucial role in the day-to-day operations of a GP practice. As the first point of contact for patients, a Health Navigator ensures that the practice runs smoothly by managing appointments, handling patient inquiries, and supporting the medical staff.
Main duties of the job
Key Responsibilities
Patient Interaction
- Greet patients in a friendly and professional manner, both in person and over the phone.
- Register new patients and update existing patient records.
- Handle patient inquiries and provide information about services, appointment availability, and practice procedures.
Appointment Management
- Schedule, reschedule, and cancel appointments using the practice's booking system.
- Send reminders for upcoming appointments via phone, SMS, or email.
- Manage the waiting area and ensure it remains orderly and welcoming.
Administrative Duties
- Maintain accurate patient records and ensure confidentiality.
- Process all online enquiries within set standard.
- Process internal requests for appointment via our clinical systems.
- Re-stock paperwork.
- Process payments for Private work.
Support for Medical Staff
- Assist doctors, nurses, and other medical staff with administrative tasks.
- Prepare and distribute patient files for upcoming appointments.
- Order and manage office and medical supplies as needed
About us
The Orchard Medical Centre is a training practice based in Kingswood Bristol. We are a friendly practice who support there staff
Job description
Job responsibilities
- Patient Interaction:
Welcome and assist patients in person and over the phone, addressing
inquiries and directing them to the appropriate services.
- Appointment Management:
Schedule, reschedule, and confirm patient appointments, ensuring patients
are navigated to the appropriate clinician or service.
- Resource Coordination:
Connect patients with appropriate healthcare services, community
resources, and support networks.
- Advocacy:
Advocate for patients' needs within the healthcare system, ensuring they
receive timely and appropriate care.
- Administrative Duties:
Maintain patient records, manage correspondence, and ensure accurate data
entry into electronic health records.
Job description
Job responsibilities
- Patient Interaction:
Welcome and assist patients in person and over the phone, addressing
inquiries and directing them to the appropriate services.
- Appointment Management:
Schedule, reschedule, and confirm patient appointments, ensuring patients
are navigated to the appropriate clinician or service.
- Resource Coordination:
Connect patients with appropriate healthcare services, community
resources, and support networks.
- Advocacy:
Advocate for patients' needs within the healthcare system, ensuring they
receive timely and appropriate care.
- Administrative Duties:
Maintain patient records, manage correspondence, and ensure accurate data
entry into electronic health records.
Person Specification
Qualifications
Essential
- Education: High school diploma or equivalent.
- Experience: Previous experience in a receptionist or public facing role.
- Skills:
- *Excellent communication and interpersonal skills.
- *Strong organizational and problem-solving abilities.
- *Empathy and compassion for patients and their families.
- *Proficiency in using electronic health records (EHR) and other healthcare
- Personal Attributes: Friendly, approachable, and patient-oriented with a commitment to providing excellent customer service. Software.
Desirable
- Education: Additional training or certification in office administration or medical reception is a plus.
- Experience: Previous experience in a healthcare setting, preferably in a receptionist, patient advocacy, or care coordination role.
- Language: Bilingual abilities are highly desirable.
Person Specification
Qualifications
Essential
- Education: High school diploma or equivalent.
- Experience: Previous experience in a receptionist or public facing role.
- Skills:
- *Excellent communication and interpersonal skills.
- *Strong organizational and problem-solving abilities.
- *Empathy and compassion for patients and their families.
- *Proficiency in using electronic health records (EHR) and other healthcare
- Personal Attributes: Friendly, approachable, and patient-oriented with a commitment to providing excellent customer service. Software.
Desirable
- Education: Additional training or certification in office administration or medical reception is a plus.
- Experience: Previous experience in a healthcare setting, preferably in a receptionist, patient advocacy, or care coordination role.
- Language: Bilingual abilities are highly desirable.
