Job summary
We have a
fantastic opportunity to join our friendly practice as Admin and IT support.
This is a part time role of 20 hours per week, ideally spread over 5 days. The
role is based in Kingswood within a friendly and welcoming neighbourhood.
We are looking
for a candidate who is willing to undergo the training required to fulfil the
role. We are expecting to have to train the new candidate and would encourage
you to apply if you have a good level of basic IT knowledge that you would be
excited to further expand into NHS systems, troubleshooting and maintenance.
The successful
candidate will be a quick learner who can apply an already sound knowledge of
computer systems to support all staff. Knowledge and experience of working in
the NHS is not essential, however a reliable, accurate and flexible mindset is.
All training will be provided, and a training or apprentice scheme could be
available for the right candidate.
Main duties of the job
There
are two main areas that the role will cover: General IT support and patient
administration. Duties can include but are not limited to, supporting with
practice IT troubleshooting, maintaining the asset register and adding/removing
users where necessary. Providing IT support to the whole practice, ensuring all
issues are resolved or escalated in a timely manner and provide internal training.
Additionally, you will be providing support with regular data inputting tasks,
monitoring of mailboxs and banking private fees. Finally, your duties will be
to create both internal and external newsletters and to support patient
administration such as patient clinics or booking of appointments.
About us
We are proud of the multidisciplinary
team at The Orchard Medical Centre, which is a partnership between seven GPs.
We are currently have around 11,000 patients and we offer a wide range of
services available. We are also a part of Network 4 Primary Care Network.
What we offer
We offer a competitive salary along
with a range of excellent benefits and great on-site facilities:
28 days
holiday (plus bank holidays)
NHS
Pension Scheme
A benefits
scheme offering a cycle to work scheme, an employee assistance programme,
retail & leisure savings, and lots more!
Free
parking
Electric
car charging points available
We work with some fantastic people;
we are passionate about what we do and we have some fun along the way! Join us
and you could have an NHS career for life. If this all resonates with you, then
wed love to hear from you.
The Orchard Medical Centre is an equal opportunities employer, and we
welcome applications from all suitably qualified persons regardless of their
race, sex, disability, religion/belief, sexual orientation or age.
Job description
Job responsibilities
Primary
Responsibilities
The following are the core
responsibilities of the Admin and IT Support role. There may be on occasion,
a requirement to carry out other tasks; this will be dependent upon factors
such as workload and staffing levels:
a.
To support the Business and IT Lead with daily data
inputting, including matching invoices for payment and daily monitoring of
mailbox.
b.
Support in effective troubleshooting of all practice IT
infrastructure, including hardware, office systems, email, telephone,
internet, and clinical systems.
c.
To support the Business and IT lead to carry out regular
system updates and performance checks.
d.
To complete an induction tick list covering all IT
requirements for new starters to the practice.
e.
Reporting of IT issues to SCW IT support using an on-line
portal.
f.
To ensure all staff have the appropriate access to the systems
and new users are given the correct access for their roles, for example,
smartcards and NHS email accounts.
g.
Creating of the monthly internal and patient newsletters.
h.
To upkeep the asset register in line with practice
policy.
i.
Support with remote access including user set up and
staff support.
j.
Keep practices social media platforms up to date and
relevant.
k.
Process DBS checks for new starters including verifying
ID using practice protocols.
l.
Reconcile our petty cash tin monthly.
m. To support the
Business and IT Lead with all banking activities.
n.
To lead the practice website changes and ensure it is up
to date and reviewed regularly.
Secondary
Responsibilities
In
addition to the primary responsibilities, the Admin
and IT Support role may be requested to:
a.
Support the Business and IT Lead to ensure back-up and
disaster recovery procedures are in place, effective and in date.
b.
To support the Business and IT Lead in the writing of all
IT related policies and protocols.
c.
Support the practice with patient admin duties suitable
to the role, this could include the booking of covid or flu clinics.
d.
Support general administrative tasks within various teams
e.
Partake in audit as directed by your line manager.
f.
Support the management team to create practice leaflets
to display in waiting areas and on social media platforms.
g.
Create and update our auto forms within our clinical
systems.
Job description
Job responsibilities
Primary
Responsibilities
The following are the core
responsibilities of the Admin and IT Support role. There may be on occasion,
a requirement to carry out other tasks; this will be dependent upon factors
such as workload and staffing levels:
a.
To support the Business and IT Lead with daily data
inputting, including matching invoices for payment and daily monitoring of
mailbox.
b.
Support in effective troubleshooting of all practice IT
infrastructure, including hardware, office systems, email, telephone,
internet, and clinical systems.
c.
To support the Business and IT lead to carry out regular
system updates and performance checks.
d.
To complete an induction tick list covering all IT
requirements for new starters to the practice.
e.
Reporting of IT issues to SCW IT support using an on-line
portal.
f.
To ensure all staff have the appropriate access to the systems
and new users are given the correct access for their roles, for example,
smartcards and NHS email accounts.
g.
Creating of the monthly internal and patient newsletters.
h.
To upkeep the asset register in line with practice
policy.
i.
Support with remote access including user set up and
staff support.
j.
Keep practices social media platforms up to date and
relevant.
k.
Process DBS checks for new starters including verifying
ID using practice protocols.
l.
Reconcile our petty cash tin monthly.
m. To support the
Business and IT Lead with all banking activities.
n.
To lead the practice website changes and ensure it is up
to date and reviewed regularly.
Secondary
Responsibilities
In
addition to the primary responsibilities, the Admin
and IT Support role may be requested to:
a.
Support the Business and IT Lead to ensure back-up and
disaster recovery procedures are in place, effective and in date.
b.
To support the Business and IT Lead in the writing of all
IT related policies and protocols.
c.
Support the practice with patient admin duties suitable
to the role, this could include the booking of covid or flu clinics.
d.
Support general administrative tasks within various teams
e.
Partake in audit as directed by your line manager.
f.
Support the management team to create practice leaflets
to display in waiting areas and on social media platforms.
g.
Create and update our auto forms within our clinical
systems.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
Desirable
- Degree in IT or related subject
Experience
Desirable
- Experience of working with the following:
- MS Server and Desktop operating systems, Windows, SAN Technology, Anti-virus products, network infrastructure appliances, firewalls,
- Experience of establishing effective office administrative systems
- Experience of working in a health care setting
Skills
Essential
- Excellent communication skills (written and oral)
- Excellent IT skills
- Clear, polite telephone manner
- In-depth knowledge of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Flexibility with workloads
Desirable
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
Desirable
- Degree in IT or related subject
Experience
Desirable
- Experience of working with the following:
- MS Server and Desktop operating systems, Windows, SAN Technology, Anti-virus products, network infrastructure appliances, firewalls,
- Experience of establishing effective office administrative systems
- Experience of working in a health care setting
Skills
Essential
- Excellent communication skills (written and oral)
- Excellent IT skills
- Clear, polite telephone manner
- In-depth knowledge of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Flexibility with workloads
Desirable
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
