Assistant Operations Manager (Primary Care)

Job description

Job responsibilities

Manage the recruitment and selection process for new staff in conjunction with relevant clinical team leads and practice staff, including advertising, interviews, safeguarding/ DBS checks, references and issuing formal job offers and contracts.

Plan and co-ordinate the delivery of the induction process for new staff, in conjunction with relevant clinical team leads and practice staff

To ensure the delivery of a workplan including probationary targets agreed in conjunction with relevant clinical team leads and practice staff

To support the clinal leads in the facilitation of a timely probationary review and confirm in post or set targets for improvement if necessary, in conjunction with relevant clinical team leads and practice staff

Manage requests for annual leave and study leave, ensure these are recorded as necessary according to the PCN Processes.

Manage and monitor the annual statutory/mandatory training programme for all Prescribing Hub Manager and Non-registered ARRS Staff including organising sessions with external providers, ensure these are recorded as necessary according the PCN Processes.

Manage staff sickness and return to work processes, ensure these are recorded as necessary according the PCN Processes and in conjunction with relevant clinical team leads.

To advise and support the relevant clinical teal lead supervisors and/ or Clinical Director, to ensure good communication on ongoing performance and swift measures to address any concerns about performance.

To advise and support the appropriate clinical teal lead supervisors and/ or Clinical Director to ensure the completion of timely completion of annual appraisal reviews, and complete annual training needs analysis.

To work with the appropriate clinical teal lead supervisors and/ or Clinical Director to implement agreed processes where there are disciplinary, capability, sickness and/ or grievance issues.

To convene, organise and facilitate team meetings for appropriate staff including learning events and the PCN education series

To provide updates to staff on changes to policies and procedures.

Respond to queries and support requests on HR matters from staff in a timely manner

Work with or deputise for where required, the Operations Manager to organise staff away days and social events

Deputise for the Operations Manager when needed, with the appropriate clinical teal lead supervisor or Clinical Director, to manage staff performance including annual reviews, discipline and grievance issues.

Complete exit interviews and handover procedures at the of a period of employment.

Person Specification

Qualifications

Essential

• See Attachment

Desirable

• See Attachment

Experience

Essential

• See Attachment

Desirable

• See Attachment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Connexus PCN

Address

Wick Road

Bristol

BS4 4HU

Employer's website

https://www.nightingalevalleypractice.co.uk/ (Opens in a new tab)