Job summary
Job summary
We have a vacancy for two enthusiastic, motivated and hard-working Care
Navigators (Medical Receptionists) to join our busy practice. We are ideally
looking for part-time hours, 30 per week based over five days. The successful
candidate will be a friendly, organised person with an excellent telephone
manner. Must have excellent interpersonal and communication skills, be computer
literate and must have the ability to work under pressure. Must also have good
administrative skills and the ability to multitask. Duties include making appointments,
navigating patients to see the most appropriate healthcare professional. The post holder will be dealing with patient
enquiries both in person and on the telephone and carry out numerous general
administrative tasks. Flexibility with hours is expected to cover holidays and
sickness. Must be reliable, hardworking and able to work within the NHS
confidentiality guidelines. Full training will be given but previous experience
would be advantageous.
Main duties of the job
Main duties of the
role include:
To provide
comprehensive administrative support for the practice and to act as focal point
for patients and staff.
To receive and
assist and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way.
Offer general
assistance to the practice team and project a positive and friendly image to
patients and other visitors either in person or via the telephone.
Facilitate
effective communication between patients and members of the healthcare
community.
Handle patient
complaints in accordance with practice protocols.
To provide an
efficient and accurate support to the clinicians and patients.
The successful
candidate should be able to offer flexibility with regards to overtime and
cover due to sickness and holidays.
About us
At Oswald medical Centre we
are united by a culture of compassion, professionalism and collaboration.
Our Team is deeply committed to delivery patient-centre high-quality care in a
safe, welcoming and non-judgemental environment.
We are a team that values
being approachable, supportive, and flexible - not just for our patients, but
for one another. We take pride in being a skilled and empathetic team,
able to work under pressure while maintaining a calm, caring and respectful
approach.
We believe in honesty,
openness and equality, fostering a workplace where everyone feels heard, valued
and appreciated. Through strong leadership and continuous improvement, we
strive to create a service that is accessible, effective and truly responsive
to the needs of our diverse community.
Our culture is built on
teamwork and trust with regular communication, mutual respect and shared
responsibility at its heart. We honour the work-life balance of our staff
through supportive policies, flexibility, and meaningful recognition of their
hard work and dedication.
Together we are more than a
Medical Centre - we are a family-oriented team working towards a common goal,
delivering excellent, equitable care while supporting each other to grow,
thrive and made a difference.
Job description
Job responsibilities
Duties and
Responsibilities
Telephone Duties
1.
Making appointments
2.
Taking requests for prescriptions
3.
Giving out results
4.
Check for outstanding checks and book patients in
5.
Home visit requests
6.
Deal with general enquiries and complaints
7.
Contacting other providers
8.
Care Navigation and optimisation of appointments
Reception Duties
8.
Register new patients and temporary residents
9.
Greet and direct patients and visitors
10.
Making appointments
11.
Handing out prescriptions
12.
Ensure outstanding queries are explained and handed over
to next shift, as necessary
13.
Respond to needs of doctors and nurses during surgery
14.
Quality Framework / QOF / IIF Invites Chasing Patients
15.
Deal with general enquiries and complaints
Filing
16.
Daily Duties /
Checks / Uploading to GPTeamnet
Prescriptions
17.
Dealing with requests for repeat prescriptions
18.
Raising prescriptions as per Practice protocols
19.
Dealing with queries relating to repeat prescriptions
General
20.
Input and extract information from Practice computer
system
21.
Observe health and safety guidelines at all times
22.
General housekeeping (e.g. keeping reception and waiting
areas tidy)
23.
Make refreshments for doctors and other team members,
participate in washing up
24.
Any other reasonable duties as necessary
Job description
Job responsibilities
Duties and
Responsibilities
Telephone Duties
1.
Making appointments
2.
Taking requests for prescriptions
3.
Giving out results
4.
Check for outstanding checks and book patients in
5.
Home visit requests
6.
Deal with general enquiries and complaints
7.
Contacting other providers
8.
Care Navigation and optimisation of appointments
Reception Duties
8.
Register new patients and temporary residents
9.
Greet and direct patients and visitors
10.
Making appointments
11.
Handing out prescriptions
12.
Ensure outstanding queries are explained and handed over
to next shift, as necessary
13.
Respond to needs of doctors and nurses during surgery
14.
Quality Framework / QOF / IIF Invites Chasing Patients
15.
Deal with general enquiries and complaints
Filing
16.
Daily Duties /
Checks / Uploading to GPTeamnet
Prescriptions
17.
Dealing with requests for repeat prescriptions
18.
Raising prescriptions as per Practice protocols
19.
Dealing with queries relating to repeat prescriptions
General
20.
Input and extract information from Practice computer
system
21.
Observe health and safety guidelines at all times
22.
General housekeeping (e.g. keeping reception and waiting
areas tidy)
23.
Make refreshments for doctors and other team members,
participate in washing up
24.
Any other reasonable duties as necessary
Person Specification
Experience
Essential
- Experience
- Experience of working with the general public- Essential
- Experience of reception work - Essential
Desirable
- Experience of working within General Practice - Desirable
Qualifications
Essential
- QualificationsEssentialDesirable
- Good standard of general education - Essential
- GCSE Mathematics C or above - Essential
- GCSE English C or above - Essential
Desirable
- AMSPAR Receptionist certificate - Desirable
- NVQII in Customer Care - Desirable
- CLAIT Qualification - Desirbable
Knowledge & Skills
Essential
- Skills - Essential
- Excellent communication skills (Written and Oral)
- IT Skills
- Clear, polite telephone manner
- Time Management and the ability to work to deadlines
- Problem solving skills
- Interpersonal skills
- BehavioursEssential
- Smart, polite and confident
- Planning and organising
- Performing under pressure
- Adaptability
- Using initiative
- Team working
- Self motivated
- Flexibility
- Confidentiality
Desirable
- Knowledge of EMIS Clinical System - Desirable
Person Specification
Experience
Essential
- Experience
- Experience of working with the general public- Essential
- Experience of reception work - Essential
Desirable
- Experience of working within General Practice - Desirable
Qualifications
Essential
- QualificationsEssentialDesirable
- Good standard of general education - Essential
- GCSE Mathematics C or above - Essential
- GCSE English C or above - Essential
Desirable
- AMSPAR Receptionist certificate - Desirable
- NVQII in Customer Care - Desirable
- CLAIT Qualification - Desirbable
Knowledge & Skills
Essential
- Skills - Essential
- Excellent communication skills (Written and Oral)
- IT Skills
- Clear, polite telephone manner
- Time Management and the ability to work to deadlines
- Problem solving skills
- Interpersonal skills
- BehavioursEssential
- Smart, polite and confident
- Planning and organising
- Performing under pressure
- Adaptability
- Using initiative
- Team working
- Self motivated
- Flexibility
- Confidentiality
Desirable
- Knowledge of EMIS Clinical System - Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.