Job summary
To ensure the effective and
efficient management of the Practice operations.
To provide day-to-day management
of Operational staff within the Practice.
To develop and maintain
individual and team performance.
To ensure the profitability and
efficiency of the Practice, in line with NHS, Partners and legislative
guidelines.
To ensure compliance with CQC
requirements
Deputise for Managing Partner and
Head of Clinical Services
To manage operational team within
agreed annual budget
To drive achievement of the ICP
Strategy Deployment Plan
To develop a culture of care,
compassion and respect for patients, carers and staff.
Main duties of the job
Contribute to the overall operational and strategical development of ICP Practice and PCN.
Leadership and Management of the Operations team and function as a whole. Ensure line management duties are carried out with direct reports ensuring appropriate staffing structures are in place to support the needs of the practice.
Overall responsibility for the Care Navigation, Administration, Medical Secretary, Care Coordinator and Patient Feedback team functions, all staff, including coaching of first reports, helping them recruit, train and develop their departmental function in line with organisational strategy
Develop and maintain effective communication between functional teams within the Practice to ensure a high standard of information flow within the Practice.
Work with relevant Senior Management Team / Patient Services Manager / GP Partners to support and incorporate QoF/LCS/DES requirements in all the operational teams
Liaise with the Patient Feedback Lead / GP Partner Lead to review, implement and monitor Practice Complaints Procedure, whilst advising of complaints and develop systems to prevent recurrence of issues
Review, implement and maintain CQC policies for Operations
About us
ICP is a patient focused and pro-active community-based provider. We are a standalone Primary Care Network, with a patient population of 32,000.ICP has a strong commitment to delivering high quality community-oriented services, and to working in partnership with service users, carers, health and social care agencies and voluntary agencies.
Job description
Job responsibilities
Contribute to the overall operational and strategical development of ICP Practice and PCN.
Leadership and Management of the Operations team and function as a whole. Ensure line management duties are carried out with direct reports ensuring appropriate staffing structures are in place to support the needs of the practice.
Deputise for Management Team when appropriate
Continual review and improve the practice systems to ensure optimal delivery of patient services
Overall responsibility for the Care Navigation, Administration, Medical Secretary, Care Coordinator and Patient Feedback team functions, all staff, including coaching of first reports, helping them recruit, train and develop their departmental function in line with organisational strategy
Develop and maintain effective communication between functional teams within the Practice to ensure a high standard of information flow within the Practice.
Work with work streams to ensure new Ops/Access projects are implemented effectively and efficiently
Ensure that all training, development and induction of all Operational Staff members are undertaken in line with practice policies and procedures.
Liaise with HR to ensure recruitment and reviews conform to HR policies and support the budgeting process for all staff within the operation functions
Continual review of practice systems & procedures to ensure optimal delivery of patient services at all times. Any and all changes are to be recorded and impact/risk assessed before implementation until such time the practice has implemented a quality standard system
Work with relevant Senior Management Team / Patient Services Manager / GP Partners to support and incorporate QoF/LCS/DES requirements in all the operational teams
Continual review of practice clinical system (EMIS Web) to ensure optimal delivery of patient services, to act as EMIS Web champion, maintain adequate working knowledge to maintain this specialism
Continual review of IT software for all operational teams to ensure optimal delivery of services for both patients and staff
Development, implementation and review of practice policies and procedures ensuring they remain up to date and comply with appropriate regulations governing the practice operations
Ensure patient information is communicated effectively and appropriately
Liaise with the Patient Feedback Lead / GP Partner Lead to review, implement and monitor Practice Complaints Procedure, whilst advising of complaints and develop systems to prevent recurrence of issues
Review, implement and maintain CQC policies for Operations
Maintain health, safety and security as defined in the practice Health and Safety Policy, ensuring all Operational Staff adhere to policies and practice
Maintain health, safety and security as defined in the practice Health and Safety Policy, ensuring all Operational Staff adhere to policies and practice
Attendance and management of various Practice meetings. Preparation of agendas, minutes and scheduling/implementation of planned actions, ensuring sharing of Practice development information where applicable
Represent the practice at external meetings and stakeholders with delegated authority as approved by Partners and Practice Business Manager.
Work closely with Finance Department to ensure staffing and asset budgets are utilised effectively and variances are tracked and reported
Job description
Job responsibilities
Contribute to the overall operational and strategical development of ICP Practice and PCN.
Leadership and Management of the Operations team and function as a whole. Ensure line management duties are carried out with direct reports ensuring appropriate staffing structures are in place to support the needs of the practice.
Deputise for Management Team when appropriate
Continual review and improve the practice systems to ensure optimal delivery of patient services
Overall responsibility for the Care Navigation, Administration, Medical Secretary, Care Coordinator and Patient Feedback team functions, all staff, including coaching of first reports, helping them recruit, train and develop their departmental function in line with organisational strategy
Develop and maintain effective communication between functional teams within the Practice to ensure a high standard of information flow within the Practice.
Work with work streams to ensure new Ops/Access projects are implemented effectively and efficiently
Ensure that all training, development and induction of all Operational Staff members are undertaken in line with practice policies and procedures.
Liaise with HR to ensure recruitment and reviews conform to HR policies and support the budgeting process for all staff within the operation functions
Continual review of practice systems & procedures to ensure optimal delivery of patient services at all times. Any and all changes are to be recorded and impact/risk assessed before implementation until such time the practice has implemented a quality standard system
Work with relevant Senior Management Team / Patient Services Manager / GP Partners to support and incorporate QoF/LCS/DES requirements in all the operational teams
Continual review of practice clinical system (EMIS Web) to ensure optimal delivery of patient services, to act as EMIS Web champion, maintain adequate working knowledge to maintain this specialism
Continual review of IT software for all operational teams to ensure optimal delivery of services for both patients and staff
Development, implementation and review of practice policies and procedures ensuring they remain up to date and comply with appropriate regulations governing the practice operations
Ensure patient information is communicated effectively and appropriately
Liaise with the Patient Feedback Lead / GP Partner Lead to review, implement and monitor Practice Complaints Procedure, whilst advising of complaints and develop systems to prevent recurrence of issues
Review, implement and maintain CQC policies for Operations
Maintain health, safety and security as defined in the practice Health and Safety Policy, ensuring all Operational Staff adhere to policies and practice
Maintain health, safety and security as defined in the practice Health and Safety Policy, ensuring all Operational Staff adhere to policies and practice
Attendance and management of various Practice meetings. Preparation of agendas, minutes and scheduling/implementation of planned actions, ensuring sharing of Practice development information where applicable
Represent the practice at external meetings and stakeholders with delegated authority as approved by Partners and Practice Business Manager.
Work closely with Finance Department to ensure staffing and asset budgets are utilised effectively and variances are tracked and reported
Person Specification
Qualifications
Essential
- A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English
Desirable
- Associate Member of IGPM in view of becoming a full member (MIGPM)
- AMSPAR qualification (L5 in Primary Care and Health Management)
- Leadership and/or management qualification
Experience
Essential
- Experience of managing multidisciplinary teams
- Experience of working with the general public
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Understanding of Health and Safety requirements
- HR understanding and experience
- Experience of health and safety requirements and needs within a small business
- Experience of chairing meetings, producing agendas and minutes
Desirable
- Experience of working in a healthcare setting
- NHS or general practice experience
Person Specification
Qualifications
Essential
- A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English
Desirable
- Associate Member of IGPM in view of becoming a full member (MIGPM)
- AMSPAR qualification (L5 in Primary Care and Health Management)
- Leadership and/or management qualification
Experience
Essential
- Experience of managing multidisciplinary teams
- Experience of working with the general public
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Understanding of Health and Safety requirements
- HR understanding and experience
- Experience of health and safety requirements and needs within a small business
- Experience of chairing meetings, producing agendas and minutes
Desirable
- Experience of working in a healthcare setting
- NHS or general practice experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
