Job summary
TThe Integrated Care Partnership is a large GP practice and a
standalone Primary Care Network (PCN). With a Patient population of 32,000, the
Practice is ideally placed to benefit from the unique position of being a
single Practice PCN.
We are looking for someone to help provide an efficient
service to patients presenting to, electronically requesting or telephoning the
practice
Main duties of the job
Typing letters, reports and associated documentation as
required
Liaising with external agencies such as hospitals and
community services, ensuring referrals are processed efficiently
Managing all enquiries in an effective manner
Maintaining an accurate referrals database
Action all incoming email
Processing calling letters as requested
Scanning of patient related documentation and attaching
scanned documents to patients healthcare records
Inputting data into the patients healthcare records as
necessary
Processing referrals using the electronic referral system
(ERS)
Processing requests for information i.e., SAR,
insurance/solicitors letters and DVLA forms
Clinically coding data on EMIS
Answering incoming phone calls, transferring calls or
dealing with the callers request appropriately
Managing all administrative queries as necessary
Carrying out system searches as requested
Maintaining a clean, tidy, effective working area at all
times
Supporting all clinical staff with general administrative
tasks as requested
About us
The Integrated Care Partnership is a large GP practice and a
standalone Primary Care Network (PCN). With a Patient population of 32,000, the
Practice is ideally placed to benefit from the unique position of being a
single Practice PCN.
The Practice is based over four sites. The Old Cottage
Hospital, Epsom, Fitznells Manor Surgery, Ewell Village, Cox Lane Surgery (near
Chessington) and Stoneleigh Medical Centre Stoneleigh.
Job description
Job responsibilities
Typing letters, reports and associated documentation as
required
Liaising with external agencies such as hospitals and
community services, ensuring referrals are processed efficiently
Managing all enquiries in an effective manner
Maintaining an accurate referrals database
Action all incoming email
Processing calling letters as requested
Scanning of patient related documentation and attaching
scanned documents to patients healthcare records
Inputting data into the patients healthcare records as
necessary
Processing referrals using the electronic referral system
(ERS)
Processing requests for information i.e., SAR,
insurance/solicitors letters and DVLA forms
Clinically coding data on EMIS
Answering incoming phone calls, transferring calls or
dealing with the callers request appropriately
Managing all administrative queries as necessary
Carrying out system searches as requested
Maintaining a clean, tidy, effective working area at all
times
Supporting all clinical staff with general administrative
tasks as requested
Job description
Job responsibilities
Typing letters, reports and associated documentation as
required
Liaising with external agencies such as hospitals and
community services, ensuring referrals are processed efficiently
Managing all enquiries in an effective manner
Maintaining an accurate referrals database
Action all incoming email
Processing calling letters as requested
Scanning of patient related documentation and attaching
scanned documents to patients healthcare records
Inputting data into the patients healthcare records as
necessary
Processing referrals using the electronic referral system
(ERS)
Processing requests for information i.e., SAR,
insurance/solicitors letters and DVLA forms
Clinically coding data on EMIS
Answering incoming phone calls, transferring calls or
dealing with the callers request appropriately
Managing all administrative queries as necessary
Carrying out system searches as requested
Maintaining a clean, tidy, effective working area at all
times
Supporting all clinical staff with general administrative
tasks as requested
Person Specification
Qualifications
Desirable
Experience
Essential
- General Practice experience
Desirable
- Pitman training
- Secretarial typing experience
Person specification
Essential
- Good day-to-day usage of IT Skills MS Word, MS Excel
- Typing rate of 40+ WPM
- Can-do, hands-on approach
- Good organisational skills:
- Time Management
- Prioritisation
- Problem / solution orientated
- Excellent communication skills:
- Warm and friendly telephone manner Outbound and Inbound calls
- Very high level of grammar and spelling
- Attention to detail in all aspects of work
- Ability to multi-task, and complete the tasks, not leaving them unfinished
- Ability to work to deadlines, highlighting to Line Manager ahead of deadline if unable to complete the task in time
Desirable
- Knowledge of local health services / providers
- Local knowledge of Epsom and surrounding areas
- Interested in the medical industry
Person Specification
Qualifications
Desirable
Experience
Essential
- General Practice experience
Desirable
- Pitman training
- Secretarial typing experience
Person specification
Essential
- Good day-to-day usage of IT Skills MS Word, MS Excel
- Typing rate of 40+ WPM
- Can-do, hands-on approach
- Good organisational skills:
- Time Management
- Prioritisation
- Problem / solution orientated
- Excellent communication skills:
- Warm and friendly telephone manner Outbound and Inbound calls
- Very high level of grammar and spelling
- Attention to detail in all aspects of work
- Ability to multi-task, and complete the tasks, not leaving them unfinished
- Ability to work to deadlines, highlighting to Line Manager ahead of deadline if unable to complete the task in time
Desirable
- Knowledge of local health services / providers
- Local knowledge of Epsom and surrounding areas
- Interested in the medical industry
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
