Job summary
Integrated Care Partnership (ICP) is a large GP Practice with four sites across the Epsom and Ewell Borough, working together with a range of local providers to offer a more
personalised and coordinated health and social care to our 33,000 patient
population.
We are looking to recruit to the post of Team Leads Operations Support to work within our our GP Practice.
Main duties of the job
The successful candidate will be responsible for working closely and supporting the operational Team Leads in the efficient management and direction of their teams, ensuring all relevant team duties are performed effectively and to the required standard, meeting the objectives of the practice.
The operational Team Lead(s) manage their respective team of:
- Care Navigators
- Administrators
- Medical Secretaries
- Patient Feedback
They will work closely with GPs and practice teams, making
sure that appropriate support is made available to people; supporting them to
understand and manage their condition and ensuring their changing needs are
addressed. They will enable people to access the services and support they
require to meet their health and wellbeing needs, helping to improve peoples quality
of life.
The post holder will work with a diverse range of people
from different cultural and social backgrounds. The ability to work confidently
and effectively in a varied, and sometimes challenging environment is
essential.
The successful candidate will have excellent interpersonal
and communication skills, and be organised, patient and empathetic. They will
have experience of working in health, social care or other support roles
including direct contact with people, families or carers
About us
The Integrated Care Partnership is a large GP practice and a standalone Primary Care Network (PCN). With a Patient population of 32,000, the Practice is ideally placed to benefit from the unique position of being a single Practice PCN.
The Practice is based over four sites. The Old Cottage Hospital, Epsom, Fitznells Manor Surgery, Ewell Village, Cox Lane Surgery (near Chessington) and Stoneleigh Medical Centre Stoneleigh.
Job description
Job responsibilities
Care coordinators play an important role within a PCN to
proactively identify and work with people, including the frail/elderly/children
and families and those with long-term conditions, to provide coordination and
navigation of care and support across health and care services.
They work closely with GPs and practice teams to manage a
caseload of patients, acting as a central point of contact to ensure
appropriate support is made available to them and their carers; supporting them
to understand and manage their condition and ensuring their changing needs are
addressed.
This is achieved by bringing together all the information
about a persons identified care and support needs and exploring options to meet
these within a single personalised care and support plan, based on what matters
to the person.
Care coordinators review patients needs and help them access
the services and support they require to understand and manage their own health
and wellbeing, referring to social prescribing link workers, health and
wellbeing coaches, and other professionals where appropriate.
Care coordinators could potentially provide time, capacity
and expertise to support people in preparing for or following-up clinical
conversations they have with primary care professionals to enable them to be
actively involved in managing their care and supported to make choices that are
right for them. Their aim is to help people improve their quality of life.
The successful candidate will be
caring, dedicated, reliable and person-focussed and enjoy working with a wide
range of people. They will have good written and verbal communication skills
and strong organisational and time management skills. They will be highly
motivated and proactive with a flexible attitude, keen to work and learn as
part of a team and committed to providing people, their families and carers
with high quality support.
This role is intended to become an integral part of the PCNs
multidisciplinary team, working alongside social prescribing link workers and
health and wellbeing coaches to provide an all-encompassing approach to
personalised care and promoting and embedding the personalised care approach
across the PCN.
Please note that the role of a care coordinator is
not a clinical role.
Job description
Job responsibilities
Care coordinators play an important role within a PCN to
proactively identify and work with people, including the frail/elderly/children
and families and those with long-term conditions, to provide coordination and
navigation of care and support across health and care services.
They work closely with GPs and practice teams to manage a
caseload of patients, acting as a central point of contact to ensure
appropriate support is made available to them and their carers; supporting them
to understand and manage their condition and ensuring their changing needs are
addressed.
This is achieved by bringing together all the information
about a persons identified care and support needs and exploring options to meet
these within a single personalised care and support plan, based on what matters
to the person.
Care coordinators review patients needs and help them access
the services and support they require to understand and manage their own health
and wellbeing, referring to social prescribing link workers, health and
wellbeing coaches, and other professionals where appropriate.
Care coordinators could potentially provide time, capacity
and expertise to support people in preparing for or following-up clinical
conversations they have with primary care professionals to enable them to be
actively involved in managing their care and supported to make choices that are
right for them. Their aim is to help people improve their quality of life.
The successful candidate will be
caring, dedicated, reliable and person-focussed and enjoy working with a wide
range of people. They will have good written and verbal communication skills
and strong organisational and time management skills. They will be highly
motivated and proactive with a flexible attitude, keen to work and learn as
part of a team and committed to providing people, their families and carers
with high quality support.
This role is intended to become an integral part of the PCNs
multidisciplinary team, working alongside social prescribing link workers and
health and wellbeing coaches to provide an all-encompassing approach to
personalised care and promoting and embedding the personalised care approach
across the PCN.
Please note that the role of a care coordinator is
not a clinical role.
Person Specification
Experience
Essential
- Experience of working in General Practice
- Experience of administrative duties
- Experience of leading/managing a team
- Experience of working with the general public
Person Specification
Experience
Essential
- Experience of working in General Practice
- Experience of administrative duties
- Experience of leading/managing a team
- Experience of working with the general public
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
