Abbey Medical Group

Office Manager

This job is now closed

Job summary

We are a friendly team looking for an office manager to manage both reception and administration duties. We are looking for an enthusiastic and positive person who will be responsible for the clerical teams ensuring all tasks are performed effectively and to a high standard, meeting the objectives of the practice.

Main duties of the job

The 4 main responsibilities are:

* Supporting the Operations Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities

*Line managing the Administration and Reception Leads, providing guidance and direction. Ensuring all daily workloads are completed.

Implementing and embedding an effective practice and staff development plan for the reception and administration staff whilst maintaining a robust training record

Management of the Telephone system, analysing the monthlyreports and always ensuring adequate cover.

About us

We are a large practice of 7 GP Partners, 1 Salaried GP, 7 member of the Nursing team, 15 receptionists, 5 administrators and 3 secretaries.

We work over 2 sites Blidworth and Ravenhead.

We are a friendly team and we are looking for someone who is positive and enthusiastic about making the practice work efficiently.

Date posted

15 January 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A1818-25-0002

Job locations

59 Mansfield Road

Blidworth

Mansfield

Nottinghamshire

NG21 0RB

Job description

Job responsibilities

The Office Manager is responsible for but is not limited to:

a. Supporting the Operations Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities

b. Line managing the Administration and Reception Leads, providing guidance and direction. Ensuring all daily workloads are completed.

c. Dealing with Death notifications following the AMG protocol and processes. Liaising with the coroners and Medical Examiner officers.

d. Processing monthly and quarterly claims for the practices income.

e. Management of the Telephone system, analysing the monthly reports and always ensuring adequate cover.

f. Ensuring all management team tasks are dealt with on a daily basis. Taking any tasks that require further discussion to the management team meeting.

g. Staff Recruitment for the Reception and Administration teams

h. Management of sickness, and conducting return to work reviews alongside the reception and administration leads

i. Completing staff appraisals as required

j. Implementing and embedding an effective practice and staff development plan for the reception and administration staff whilst maintaining a robust training record

k. Reviewing and updating all administrative and Reception policies and procedures as required according to the current CQC guidelines.

l. Being the second line of contact for all complaints, following the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level

m. Identify trends and devise solutions to reduce risk and repeated occurrences of significant events

n. Mjog Management, updating templates and extracting the friends and family data

o. Completing an agenda for NASPRO and Management team meetings, taking minutes and completing minutes. Completing and submitting the attendance document for PCDC for all NASPRO events.

In addition to the primary responsibilities, the Office Manager may be, requested to:

a. Deputies for the Operations Manager

b. Guide the team to reach QOF targets (supported by the nursing and administrative leads)

c. Knowledge of creating and the running of clinical Reports