Job summary
Job Role - GP Receptionist / Care Navigator.
Position - 20 Hours a week, 4 shifts of 5 hours over Monday - Friday.
Pay £12.21 per hour.
Hours are on a rota basis, shift pattern -
8am-1pm (need to be at the surgery for 7.45am)
8.30am-1.30pm
1.30pm-6.30pm
Rota is the same pattern every 4 weeks.
Surgery is open late occasionally so you may be required to stay after 6.30pm, until GP has finished seeing face to face patients.
Cover is needed for sickness and holiday, so additional hours are required on an ad-hoc basis.
First Point of contact for patients.
Have excellent Customer Service skills.
Main duties - answering the phone and helping patients face to face to book appointments, enquiries and prescriptions queries. Process prescription requests and action e-consults requests.
CARE NAVIGATION
To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices MDT.
The care navigator will complete a template according to the service/appointment.
All staff to have adequate knowledge and training in order to fulfil the role.
Qualifications
Educated to GCSE level or equivalent
Experience
Experience of working with the general public
Experience of administrative/reception duties
Desirable
Experience of working in a health care setting
High levels of integrity and loyalty
Sensitive and empathetic in distressing situations
Ability to work under pressure
Experience of working in a health care setting
Main duties of the job
Qualities
Caring and kind
Cheerful and friendly
Willing to be hands-on with patients
Able to follow instructions and procedures
Able to work in a team but use their own initiative
Care Navigation
Embrace the Care Navigation process and keep abreast of changes and new services as and when they are available.
Ensure patient medical records are updated in accordance with Care Navigation Process.
Skills
Excellent communication skills (written and oral)
Strong IT skills
Clear, polite telephone manner
Competent in the use of Office and Outlook
EMIS user skills
Effective time management (Planning & Organising)
About us
GP Practice located in Hornchurch.
Practice size 10319.
Staff - GP's, Nurses' ANP, Pharmacists, Physio, Dietitian, HCA, Admin, Reception and Managers.
Job description
Job responsibilities
Job description
Position - 20 Hours a week, 4 shifts of 5 hours over Monday - Friday.
Pay £12.21 per hour.
Hours are on a rota basis, shift pattern -
8am-1pm (need to be at the surgery for 7.45am)
8.30am-1.30pm
1.30pm-6.30pm
Rota is the same pattern every 4 weeks.
Surgery is open late occasionally so you may be required to stay after 6.30pm, until GP has finished seeing face to face patients.
Cover is needed for sickness and holiday, so additional hours are required on an ad-hoc basis.
High levels of integrity and loyalty
Sensitive and empathetic in distressing situations
Ability to work under pressure
Experience of administrative duties
Experience of working in a health care setting
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Administration duties included repeat prescriptions, scanning of medical letters/information, familiarity with the clinical system and a range of tasks from clinical team, and managing enquiries received via the generic surgery mailbox. The reception team work on a rotational basis of the roles during the week.
CARE NAVIGATION (2020)
To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices MDT.
The care navigator will complete a template according to the service/appointment notedAll staff to have adequate knowledge and training in order to fulfil the role.
Qualities
Caring and kind
Cheerful and friendly
Willing to be hands-on with patients
Able to follow instructions and procedures
Able to work in a team but use their own initiative
Care Navigation (wef Jan 2020)
Embrace the Care Navigation process and keep abreast of changes and new services as and when they are available.
Ensure patient medical records are updated in accordance with Care Navigation Process.
Qualifications
Essential
Educated to GCSE level or equivalent
Desirable
GCSE Mathematics & English (C or above)
AMSPAR Receptionists Qualification
NVQ Level 2 in Health and Social Care
Experience
Essential
Experience of working with the general public
Desirable
Experience of administrative duties
Experience of working in a health care setting
Skills
Excellent communication skills (written and oral)
Strong IT skills
Clear, polite telephone manner
Competent in the use of Office and Outlook
EMIS user skills
Effective time management (Planning & Organising)
Ability to work as a team member and autonomously
Good interpersonal skills
Problem solving & analytical skills
Ability to follow policy and procedure
Personal Qualities
Polite and confident
Flexible and cooperative
Motivated
Forward thinker
High levels of integrity and loyalty
Sensitive and empathetic in distressing situations
Ability to work under pressure
Job Types: Part-time, Permanent
Job description
Job responsibilities
Job description
Position - 20 Hours a week, 4 shifts of 5 hours over Monday - Friday.
Pay £12.21 per hour.
Hours are on a rota basis, shift pattern -
8am-1pm (need to be at the surgery for 7.45am)
8.30am-1.30pm
1.30pm-6.30pm
Rota is the same pattern every 4 weeks.
Surgery is open late occasionally so you may be required to stay after 6.30pm, until GP has finished seeing face to face patients.
Cover is needed for sickness and holiday, so additional hours are required on an ad-hoc basis.
High levels of integrity and loyalty
Sensitive and empathetic in distressing situations
Ability to work under pressure
Experience of administrative duties
Experience of working in a health care setting
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Administration duties included repeat prescriptions, scanning of medical letters/information, familiarity with the clinical system and a range of tasks from clinical team, and managing enquiries received via the generic surgery mailbox. The reception team work on a rotational basis of the roles during the week.
CARE NAVIGATION (2020)
To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices MDT.
The care navigator will complete a template according to the service/appointment notedAll staff to have adequate knowledge and training in order to fulfil the role.
Qualities
Caring and kind
Cheerful and friendly
Willing to be hands-on with patients
Able to follow instructions and procedures
Able to work in a team but use their own initiative
Care Navigation (wef Jan 2020)
Embrace the Care Navigation process and keep abreast of changes and new services as and when they are available.
Ensure patient medical records are updated in accordance with Care Navigation Process.
Qualifications
Essential
Educated to GCSE level or equivalent
Desirable
GCSE Mathematics & English (C or above)
AMSPAR Receptionists Qualification
NVQ Level 2 in Health and Social Care
Experience
Essential
Experience of working with the general public
Desirable
Experience of administrative duties
Experience of working in a health care setting
Skills
Excellent communication skills (written and oral)
Strong IT skills
Clear, polite telephone manner
Competent in the use of Office and Outlook
EMIS user skills
Effective time management (Planning & Organising)
Ability to work as a team member and autonomously
Good interpersonal skills
Problem solving & analytical skills
Ability to follow policy and procedure
Personal Qualities
Polite and confident
Flexible and cooperative
Motivated
Forward thinker
High levels of integrity and loyalty
Sensitive and empathetic in distressing situations
Ability to work under pressure
Job Types: Part-time, Permanent
Person Specification
Experience
Essential
- Essential
- Experience of working with the general public
- Experience of administrative duties
- Customer Service
Desirable
- Desirable
- Experience of working in a health care setting
- EMIS user skills
Qualifications
Essential
- Qualifications
- Essential
- Educated to GCSE level or equivalent
Desirable
- Desirable
- GCSE Mathematics & English (C or above)
- AMSPAR Receptionists Qualification
- NVQ Level 2 in Health and Social Care
Person Specification
Experience
Essential
- Essential
- Experience of working with the general public
- Experience of administrative duties
- Customer Service
Desirable
- Desirable
- Experience of working in a health care setting
- EMIS user skills
Qualifications
Essential
- Qualifications
- Essential
- Educated to GCSE level or equivalent
Desirable
- Desirable
- GCSE Mathematics & English (C or above)
- AMSPAR Receptionists Qualification
- NVQ Level 2 in Health and Social Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
