Medicine Optimisation Co-ordinator

Job description

Job responsibilities

This role provides support to our Clinicians in the receipt and preparation of repeat prescriptions for our patients and works very closely with Pharmacy and Administrative teams. You will be the main point of contact for enquiries about prescriptions from patients and community pharmacies. As the main contact for this enquiries, a good telephone manner and excellent communication skills are essential.

Key tasks and responsibilities will include; managing telephone enquiries and dealing with patients

Promptly, managing repeat prescription requests and generating computerised prescription requests

Key Tasks & Responsibilities

Duties will include coordinating and preparing repeat prescriptions for our patients, data entry onto patient records, and liaising with patients and community pharmacies. The tasks and responsibilities to be undertaken may include any or all of the items in the following lists, dependent on current and evolving practice workload and staffing levels

Delivering the technical aspects of prescription preparation to ensure the safe prescribing of medicines.

Delivering an efficient prescription service and ensuring service targets are met and errors are minimised.

Comply with legal and professional requirements, accepted guidance on professional practice, and with safe systems of work for re-authorising repeat prescriptions.

Liaise with pharmacies on the supply of prescribed drugs, alert clinicians of any supply issues and forward information on the recommended alternatives.

Expedite urgent prescriptions to help ensure a safe and responsive service for our patients.

Respond to enquiries from patients and pharmacies in a courteous, timely and efficient manner, by telephone, letter and email, occasionally face to face and maintain precise records of the communications.

Provide an efficient administration service as part of a team to ensure the smooth running of the prescription support to our clinicians.

Ensure you are keeping patient information updated and that patient information is secure and kept confidential at all times.

Bring any queries to the attention of the relevant clinician, to include under and over usage.

Build good working relationships with local pharmacies to help enable our prescription service.

Create tasks and assist clinicians in managing document workflow relating to prescriptions.

Escalate any problems to practice manager.

Provide regular support for members of the Administration & Reception team

Undertake training as requested to support safe and effective services for the practice.

Determine accuracy of both hospital and GP prescriptions with regard to medication

Provide independent information to patients with regard to medicines management and through assessment initiate further support/input from other healthcare professionals where appropriate

Work with the partners to develop medicines guidelines and policies and deliver training and education on prescribing and therapeutics in general practice

Implement procedural and service changes relating to prescribing to GP practice staff to ensure best practice is adopted in accordance with local guidelines and legislation

Ensure the provision and distribution of information to the primary healthcare team including GPs, practice managers, practice and district nurses, local community pharmacists and their patients as necessary

To link into local clinical governance structures to report on risk management issues relating to the prescribing process

To establish and maintain an effective working relationship with practice staff and other healthcare professionals in order to influence prescribing behaviour according to local ICB policy

To support the surgery in the planning and delivery of medicines management services

Disseminating prescribing information to clinicians signposting to LMMG website guidelines

Managing 7 day prescriptions and monthly trays

Prescribing info e.g. Prescribing Tips - cascading info to relevant people and Auditing information that has been cascaded/changed protocol to check compliance

Planned events to advertise and promote within surgery

Meetings with management team on regular basis to discuss current work and suggest new ideas and whats working or not working

Housekeeping sitters, alignment, dose instructions

Person Specification

Qualifications

Essential

• Evidence of continued professional development
• DBS Closure
• GCSE or equilvalent at A*-C/9-4 including mathematics, English language, science and one other subject

Desirable

• Experience of working with prescriptions in a GP setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Park Medical Practice

Address

Cottam Lane Surgery

Cottam Lane

Preston

Lancashire

PR2 1JR

Employer's website

https://parkmedicalpractice.com/ (Opens in a new tab)