Job summary
The role is 32 hours per week following the pattern:Monday 9.00-6.30, Tuesday 1.00-6.30, Wednesday 9.30-6.30, Friday 9.00-6.30
As a receptionist, you will receive, assist
and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way.
You will also provide general
assistance to the practice team and project a positive and friendly image to
patients and other visitors, either in person or via the telephone.
Main duties of the job
- The role includes the following competencies:
- - Customer service
- - Maintaining patient records including data input
- - Operating the patient appointment system
- - Responding appropriately during medical incidents
- - Receiving and recording information from telephone calls and emails in line with protocols
- - Distribution of information to the practice staff
- - Post handling
- - Registration of new patients
- - Signposting patients to appropriate services
- - Processing prescription requests and queries
- - Supporting clinical staff and management team as required
- - Working effectively as a committed team member
About us
We are a long established and innovative GP Practice
with a current list size of 5,600 patients and we are located in the World
Heritage site of Ironbridge, Telford. The practice is a patient-focused
training and teaching practice with a strong ethos of providing excellent care
to our patients. We comprise 3 GP Partners, a salaried GP, a dedicated nursing team and an
experienced reception/admin team.
Job description
Job responsibilities
- Customer service, including telephone, written and face to face encounters
- Maintaining patient records including accurate data input into the clinical system (EMIS)
- Operating the patient appointment system, booking and cancelling appointments, finding appropriate appointments to meet the patient needs
- Responding appropriately during medical incidents following practice protocols accordingly
- Receiving and recording information from telephone calls and emails in line with protocols ensuring that appropriate action is taken
- Distribution of information to the practice staff to ensure good communication is in place
- Post handling in accordance with practice protocols including clinical letters and general practice post
- Registration of new patients and welcoming new patients to the practice, ensuring they have all the information that they need
- Signposting patients to appropriate services to ensure the best use of practice appointments according to patients' needs
- Processing prescription requests and queries from patients and pharmacy staff
- Supporting clinical staff and management team as required to ensure the smooth and effective running of the practice
- Working effectively as a committed team member, supporting colleagues and providing sickness and leave cover as needed
Job description
Job responsibilities
- Customer service, including telephone, written and face to face encounters
- Maintaining patient records including accurate data input into the clinical system (EMIS)
- Operating the patient appointment system, booking and cancelling appointments, finding appropriate appointments to meet the patient needs
- Responding appropriately during medical incidents following practice protocols accordingly
- Receiving and recording information from telephone calls and emails in line with protocols ensuring that appropriate action is taken
- Distribution of information to the practice staff to ensure good communication is in place
- Post handling in accordance with practice protocols including clinical letters and general practice post
- Registration of new patients and welcoming new patients to the practice, ensuring they have all the information that they need
- Signposting patients to appropriate services to ensure the best use of practice appointments according to patients' needs
- Processing prescription requests and queries from patients and pharmacy staff
- Supporting clinical staff and management team as required to ensure the smooth and effective running of the practice
- Working effectively as a committed team member, supporting colleagues and providing sickness and leave cover as needed
Person Specification
Qualifications
Essential
- Good level of general education, no specific qualifications required
Desirable
- AMSPAR medical receptionist certificate or similar training
Experience
Essential
- No previous experience required
Desirable
- Use of EMIS clinical computer system
- Worked and adhered to protocols within a previous role
- Worked in an environment where there has been a need for an understanding and adherence to the concept of strict confidentiality
Skills
Essential
- Excellent communication skills
- Ability to cope under pressure
- Good keyboard skills
- Ability to work as part of a team
- Ability to ensure expected standards are met by them on a daily basis
- Accuracy/attention to detail
- Work under pressure and prioritise own and others workloads
- Reliability
- Flexibility
- Well organised
- Able to deal with people at all levels
- Work on own initiative
- Positive work ethic
Desirable
Person Specification
Qualifications
Essential
- Good level of general education, no specific qualifications required
Desirable
- AMSPAR medical receptionist certificate or similar training
Experience
Essential
- No previous experience required
Desirable
- Use of EMIS clinical computer system
- Worked and adhered to protocols within a previous role
- Worked in an environment where there has been a need for an understanding and adherence to the concept of strict confidentiality
Skills
Essential
- Excellent communication skills
- Ability to cope under pressure
- Good keyboard skills
- Ability to work as part of a team
- Ability to ensure expected standards are met by them on a daily basis
- Accuracy/attention to detail
- Work under pressure and prioritise own and others workloads
- Reliability
- Flexibility
- Well organised
- Able to deal with people at all levels
- Work on own initiative
- Positive work ethic
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.