Job summary
As a receptionist, you will receive, assist
and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way.
You will also provide general
assistance to the practice team and project a positive and friendly image to
patients and other visitors, either in person or via the telephone.
The role is for 18 hours per week depending on applicant(s) to be spread across the week.
Main duties of the job
- The role includes the following competencies:
- - Customer service
- - Maintaining patient records including data input
- - Operating the patient appointment system
- - Responding appropriately during medical incidents
- - Receiving and recording information from telephone calls and emails in line with protocols
- - Distribution of information to the practice staff
- - Post handling
- - Registration of new patients
- - Signposting patients to appropriate services
- - Processing prescription requests and queries
- - Supporting clinical staff and management team as required
- - Working effectively as a committed team member
About us
We are a long established and innovative GP Practice
with a current list size of 5,000 patients and we are located in the World
Heritage site of Ironbridge, Telford. The practice is a patient-focused
training and teaching practice with a strong ethos of providing excellent care
to our patients. We comprise 3 GP Partners, a dedicated nursing team and an
experienced reception team.
Job description
Job responsibilities
- Customer service, including telephone, written and face to face encounters
- Maintaining patient records including accurate data input into the clinical system (EMIS)
- Operating the patient appointment system, booking and cancelling appointments, finding appropriate appointments to meet the patient needs
- Responding appropriately during medical incidents following practice protocols accordingly
- Receiving and recording information from telephone calls and emails in line with protocols ensuring that appropriate action is taken
- Distribution of information to the practice staff to ensure good communication is in place
- Post handling in accordance with practice protocols including clinical letters and general practice post
- Registration of new patients and welcoming new patients to the practice, ensuring they have all the information that they need
- Signposting patients to appropriate services to ensure the best use of practice appointments according to patients' needs
- Processing prescription requests and queries from patients and pharmacy staff, liaising with the Prescription Ordering Direct service
- Supporting clinical staff and management team as required to ensure the smooth and effective running of the practice
- Working effectively as a committed team member, supporting colleagues and providing sickness and leave cover as needed
Job description
Job responsibilities
- Customer service, including telephone, written and face to face encounters
- Maintaining patient records including accurate data input into the clinical system (EMIS)
- Operating the patient appointment system, booking and cancelling appointments, finding appropriate appointments to meet the patient needs
- Responding appropriately during medical incidents following practice protocols accordingly
- Receiving and recording information from telephone calls and emails in line with protocols ensuring that appropriate action is taken
- Distribution of information to the practice staff to ensure good communication is in place
- Post handling in accordance with practice protocols including clinical letters and general practice post
- Registration of new patients and welcoming new patients to the practice, ensuring they have all the information that they need
- Signposting patients to appropriate services to ensure the best use of practice appointments according to patients' needs
- Processing prescription requests and queries from patients and pharmacy staff, liaising with the Prescription Ordering Direct service
- Supporting clinical staff and management team as required to ensure the smooth and effective running of the practice
- Working effectively as a committed team member, supporting colleagues and providing sickness and leave cover as needed
Person Specification
Qualifications
Essential
- Good level of general education, no specific qualifications required
Desirable
- AMSPAR medical receptionist certificate or similar training
Experience
Essential
- No previous experience required
Desirable
- Use of EMIS clinical computer system
- Worked and adhered to protocols within a previous role
- Worked in an environment where there has been a need for an understanding and adherence to the concept of strict confidentiality
Skills
Essential
- Excellent communication skills
- Ability to cope under pressure
- Good keyboard skills
- Ability to work as part of a team
- Ability to ensure expected standards are met by them on a daily basis
- Accuracy/attention to detail
- Work under pressure and prioritise own and others workloads
- Reliability
- Flexibility
- Well organised
- Able to deal with people at all levels
- Work on own initiative
- Positive work ethic
Desirable
Person Specification
Qualifications
Essential
- Good level of general education, no specific qualifications required
Desirable
- AMSPAR medical receptionist certificate or similar training
Experience
Essential
- No previous experience required
Desirable
- Use of EMIS clinical computer system
- Worked and adhered to protocols within a previous role
- Worked in an environment where there has been a need for an understanding and adherence to the concept of strict confidentiality
Skills
Essential
- Excellent communication skills
- Ability to cope under pressure
- Good keyboard skills
- Ability to work as part of a team
- Ability to ensure expected standards are met by them on a daily basis
- Accuracy/attention to detail
- Work under pressure and prioritise own and others workloads
- Reliability
- Flexibility
- Well organised
- Able to deal with people at all levels
- Work on own initiative
- Positive work ethic
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.