Job summary
The Care
Coordinator for Research and Engagement will play a key role in supporting the
delivery of clinical research across primary care, with a particular focus on
improving access and participation among underserved communities. This new role
is funded by the Research Delivery Network for 23 months for 18.75 hours per week.
The
postholder will coordinate patient-facing research activity, support community
engagement initiatives, and help remove barriers to participation in clinical
trials. The role will involve building trusted relationships within diverse
communities, supporting culturally appropriate communication, and ensuring
research opportunities are communicated clearly and inclusively.
Although
some remote working may be possible depending on the task, the role requires a
consistent onsite presence at practice locations and applicants must reside in
Liverpool or the near vicinity. As the first point of contact for
research-related queries, the Care Coordinator will ensure patients are
supported throughout their research journey, from initial engagement to
follow up, helping to make research more accessible, equitable, and reflective
of the population served.
Main duties of the job
- Proactively identify and contact eligible patients to discuss participation in current clinical research studies.
- Use culturally sensitive communication to build trust and overcome barriers to research participation among underserved groups.
- Provide clear, accessible information about research studies, ensuring patients understand purpose, risks, and benefits.
- Support patients through the recruitment process, assisting with consent procedures (where appropriate within scope).
- Develop and maintain links with community organisations, faith groups, cultural associations, and local advocates.
- Organise and deliver outreach events, information sessions, and Q&A opportunities to raise awareness of research.
- Gather insight from community members to identify barriers to participation and cocreate strategies to address them.
- Work closely with the Research Nurse and wider clinical research team to ensure smooth running of recruitment workflows.
- Maintain accurate records of patient contacts, eligibility checks, and study activity in research databases.
- Assist with scheduling research appointments, sending reminders, and ensuring follow-up requirements are met.
- Support data collection tasks within defined competencies.
- Promote inclusion by tailoring engagement materials for different cultural and language needs.
Full description of duties can be found in Job Description attached
About us
Brownlow is proud to be an exceptional employer, offering
strong support for staff wellbeing through a dedicated wellbeing team and a
wide range of benefits and incentives. These include protected study leave with
a financial allowance and a comprehensive six-month mentorship and induction
programme.
We are committed to equality, diversity, and inclusion,
and aim for our workforce to reflect the diverse community we serve. We
actively encourage applications from individuals who identify as having
protected characteristics, particularly those with linguistic diversity,
members of the LGBTQ+ community, people from Black, minority ethnic or minority
faith backgrounds, and those who are disabled and/or neurodiverse. We recognise
that structural and systemic barriers may discourage some groups from applying,
and we welcome feedback on any such barriers so we can work to address them.
If you are successful at interview and are registered
with any Brownlow practice, you will be required to change practices as a
condition of employment.
Other job locations:
Bentley Road Liverpool L8 0SY
Peach Street Liverpool L69 7ZL
26 Argyle Street Liverpool L1 5DL
155 Edge Lane Edge Hill Liverpool L7
2PF
2
Vauxhall Road Liverpool L3 2BG
Job description
Job responsibilities
The Care Coordinator Research Inclusion & Community Engagement will work as part of the research team and Neighbourhood Health Team to strengthen recruitment pathways and support participants throughout the research journey. This will include outreach, partnership building, culturally tailored engagement, and providing one to one participant support.
The postholder will bring strong communication skills, cultural awareness, and a trauma informed approach to enable individuals with complex social needs to access research opportunities. Lived experience either personal or through close connection to underrepresented communities is recognised as beneficial and will help shape inclusive practice.
The role supports internal research teams, external partners, and community networks to ensure research studies reflect the communities served by the practice.
Key Responsibilities
1. Patient Engagement & Recruitment
- Proactively identify and contact eligible patients to discuss participation in current clinical research studies.
- Use culturally sensitive communication to build trust and overcome barriers to research participation among underserved groups.
- Provide clear, accessible information about research studies, ensuring patients understand purpose, risks, and benefits.
- Support patients through the recruitment process, assisting with consent procedures.
2. Community Outreach & Engagement
- Develop and maintain links with community organisations, faith groups, cultural associations, and local advocates.
- Organise and deliver outreach events, information sessions, and Q&A opportunities to raise awareness of research.
- Gather insight from community members to identify barriers to participation and cocreate strategies to address them.
3. Research Coordination
- Work closely with the Research Nurse and wider clinical research team to ensure smooth running of recruitment workflows.
- Maintain accurate records of patient contacts, eligibility checks, and study activity in research databases.
- Assist with scheduling research appointments, sending reminders, and ensuring follow-up requirements are met.
- Support data collection tasks within defined competencies.
4. Reducing Inequalities in Research Participation
- Promote inclusion by tailoring engagement materials for different cultural and language needs.
- Monitor recruitment data to identify gaps in representation and suggest practical solutions.
- Contribute to the PCNs strategy for widening access to research and addressing health inequalities.
5. Collaboration & Reporting
- Work with NIHR, RDN North West Coast, local community partners, and Brownlow Health staff.
- Provide regular updates to the PCN on progress, challenges, and community feedback.
- Participate in team meetings, training, and development sessions related to clinical research and equality, diversity, and inclusion.
Job description
Job responsibilities
The Care Coordinator Research Inclusion & Community Engagement will work as part of the research team and Neighbourhood Health Team to strengthen recruitment pathways and support participants throughout the research journey. This will include outreach, partnership building, culturally tailored engagement, and providing one to one participant support.
The postholder will bring strong communication skills, cultural awareness, and a trauma informed approach to enable individuals with complex social needs to access research opportunities. Lived experience either personal or through close connection to underrepresented communities is recognised as beneficial and will help shape inclusive practice.
The role supports internal research teams, external partners, and community networks to ensure research studies reflect the communities served by the practice.
Key Responsibilities
1. Patient Engagement & Recruitment
- Proactively identify and contact eligible patients to discuss participation in current clinical research studies.
- Use culturally sensitive communication to build trust and overcome barriers to research participation among underserved groups.
- Provide clear, accessible information about research studies, ensuring patients understand purpose, risks, and benefits.
- Support patients through the recruitment process, assisting with consent procedures.
2. Community Outreach & Engagement
- Develop and maintain links with community organisations, faith groups, cultural associations, and local advocates.
- Organise and deliver outreach events, information sessions, and Q&A opportunities to raise awareness of research.
- Gather insight from community members to identify barriers to participation and cocreate strategies to address them.
3. Research Coordination
- Work closely with the Research Nurse and wider clinical research team to ensure smooth running of recruitment workflows.
- Maintain accurate records of patient contacts, eligibility checks, and study activity in research databases.
- Assist with scheduling research appointments, sending reminders, and ensuring follow-up requirements are met.
- Support data collection tasks within defined competencies.
4. Reducing Inequalities in Research Participation
- Promote inclusion by tailoring engagement materials for different cultural and language needs.
- Monitor recruitment data to identify gaps in representation and suggest practical solutions.
- Contribute to the PCNs strategy for widening access to research and addressing health inequalities.
5. Collaboration & Reporting
- Work with NIHR, RDN North West Coast, local community partners, and Brownlow Health staff.
- Provide regular updates to the PCN on progress, challenges, and community feedback.
- Participate in team meetings, training, and development sessions related to clinical research and equality, diversity, and inclusion.
Person Specification
Experience
Essential
- Experience working with diverse or vulnerable groups in health, community, voluntary, or social care settings
- Experience supporting individuals with complex social or cultural needs
- Evidence of building relationships across organisations
Desirable
- Experience working directly in research, clinical trials, or participant recruitment
- Experience working with refugees, asylum seekers, homeless groups, or other underserved communities
- Experience co producing services with community groups
Skills
Essential
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- IT proficiency (Microsoft Office, data entry systems).
Desirable
- Skills in patient recruitment and engagement
Qualifications
Essential
- Good general education to GCSE level or equivalent
- Strong IT skills, including Microsoft Office and secure data systems
- Demonstrated competence in written and spoken English
Desirable
- Training in research governance (e.g., GCP)
- Additional languages relevant to local populations
Personal Qualities
Essential
- Professional, approachable, and empathetic
- Attention to detail and commitment to quality
- Flexible and adaptable to changing priorities
Other Requirements
Essential
- Ability to travel between sites
- Willingness to work occasional evenings/weekends for study needs
Person Specification
Experience
Essential
- Experience working with diverse or vulnerable groups in health, community, voluntary, or social care settings
- Experience supporting individuals with complex social or cultural needs
- Evidence of building relationships across organisations
Desirable
- Experience working directly in research, clinical trials, or participant recruitment
- Experience working with refugees, asylum seekers, homeless groups, or other underserved communities
- Experience co producing services with community groups
Skills
Essential
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- IT proficiency (Microsoft Office, data entry systems).
Desirable
- Skills in patient recruitment and engagement
Qualifications
Essential
- Good general education to GCSE level or equivalent
- Strong IT skills, including Microsoft Office and secure data systems
- Demonstrated competence in written and spoken English
Desirable
- Training in research governance (e.g., GCP)
- Additional languages relevant to local populations
Personal Qualities
Essential
- Professional, approachable, and empathetic
- Attention to detail and commitment to quality
- Flexible and adaptable to changing priorities
Other Requirements
Essential
- Ability to travel between sites
- Willingness to work occasional evenings/weekends for study needs
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
