Patient Experience Administrative Assistant

Job summary

This role is part-time (18 hours per week)

The Patient Experience Admin Assistant provides administrative and operational support to the Patient Experience Lead, ensuring accurate management of complaints, patient feedback, learning events, and engagement activities across the PCN. The postholder maintains accurate records, supports reporting, and enables timely, reliable patient experience processes.

Main duties of the job

Log and track complaints, concerns, compliments, and feedback in the central PCN system.

Send acknowledgments and monitor response timelines, flagging delays or issues to the Patient Experience Lead.

Support and maintain accurate administration of learning events and significant events logged on TeamNet, including record keeping, meeting support, and action tracking.

Prepare, schedule, and support meetings, including agendas, minutes, and follow-up actions.

Collate, process, and summarise Friends & Family Test FFT data and other patient feedback for review by the Patient Experience Lead.

Support PPG activities, including maintaining membership records, correspondence, and engagement initiatives.

Support production of dashboards and reports, providing accurate data input and document formatting.

Assist with You said, we did communications to inform patients of improvements.

Provide general administrative support to ensure smooth operational delivery of the Patient Experience function.

About us

Brownlow prides itself in being an exceptional employer. We have a dedicated staff wellbeing team and offer numerous staff benefits and incentives including protected study leave with financial allowance. You will receive a 6-month mentorship/induction package.

Brownlow is an organisation that is committed to equality and diversity, and we strive for our workforce to be representative and inclusive of the complex and diverse community which we are proud to serve. With this commitment in mind, we actively encourage individuals who self-identify as having protected characteristics to apply for this role. We are particularly keen to encourage applications from: individuals with linguistic diversity, members of the LGBTQ+ community; members of black, minority ethnic, and minority faith groups; and from those who are disabled and / or neurodiverse. We are mindful that we may not always be aware of structural and systemic factors, which might discourage or prevent certain minority groups and marginalised populations from applying to join our team. If you are aware that any such barriers do exist, please let us know so that we can work to overcome and dismantle these.

Other job locations include:

Ropewalks Surgery, Argyle Street, L1 5DL

Kensington Neighbourhood Centre, Edge Lane

Marybone Health Centre, Vauxhall Road

Princes Park Health Centre, L8 0SY