Job summary
A
dynamic and motivated Band 6 Team Manager to support the delivery of our
Neighbourhood Health Plan and align with PCN priorities and the NHS 10-Year
Plan.
The
postholder will lead three multidisciplinary teams around PCN Delivery, Cancer
Care, Screening & End of Life and Older Adults & Community Care
Teams. Each team will be made up of Clinical
Leadership, Care Coordinators, Social Prescribers and Health and Wellbeing
Coaches and support population health improvement programs including
immunisations, cancer screening, neighbourhood health inequalities, and
proactive support for vulnerable communities.
The
postholder will be responsible for implementing the direction of work set by
the Quality Manager, ensuring that all priorities are translated into clear,
actionable tasks for network teams. They will maintain continuity of day-to-day
operations, ensuring that essential services continue to run smoothly while new
initiatives and improvements are introduced.
The
postholder will work collaboratively with the Deputy Performance Manager to
deliver contractual requirements, PCN and PHE-led priorities, and CQC-related
performance objectives. They will
proactively identify operational risks, implement mitigation plans, and
escalate concerns appropriately to safeguard service quality, patient
experience, and organisational performance.
Main duties of the job
The Deputy Quality Manager supports the delivery of high quality, compliant and data driven care across the organisation. Working under the Quality Manager, they ensure accurate performance reporting, KPI achievement and adherence to QOF, GP Specification, IIF and PCN priorities. The role contributes to quality improvement projects, completes small audits, monitors data quality and supports staff in interpreting dashboards and meeting deadlines. They oversee neighbourhood team quality activity, highlight patient safety themes and help maintain CQC readiness through evidence gathering and compliance monitoring.
The postholder supports PCN wide priorities including cardiovascular prevention, complex families, LD/SMI, multimorbidity reviews, personalised care, vaccination uptake and tackling inequalities. They assist with data collation, recall activity, screening performance and community outreach, while helping address digital exclusion and access barriers.
The role leads on workforce development, supporting induction, training, competency assessment, reflective practice and continuous learning. They maintain competency tools, provide supervision, reinforce quality standards and promote a supportive, collaborative team culture.
Other job locations:
Bentley Road Liverpool L8 0SY
Peach Street Liverpool L69 7ZL
26 Argyle Street Liverpool L1 5DL
155 Edge Lane Edge Hill Liverpool L7 2PF
2 Vauxhall Road Liverpool L3 2BG
About us
Brownlow is proud to be an exceptional employer, offering strong support for staff wellbeing through a dedicated wellbeing team and a wide range of benefits and incentives. These include protected study leave with a financial allowance and a comprehensive six-month mentorship and induction programme.
We are committed to equality, diversity, and inclusion, and aim for our workforce to reflect the diverse community we serve. We actively encourage applications from individuals who identify as having protected characteristics, particularly those with linguistic diversity, members of the LGBTQ+ community, people from Black, minority ethnic or minority faith backgrounds, and those who are disabled and/or neurodiverse. We recognise that structural and systemic barriers may discourage some groups from applying, and we welcome feedback on any such barriers so we can work to address them.
Extended access sessions will form part of your contracted hours. If you are successful at interview and are registered with any Brownlow practice, you will be required to change practices as a condition of employment.
Job description
Job responsibilities
Quality Outcomes & Compliance
Support delivery of contractual, PCN, QOF, GP Spec and IIF requirements, ensuring data accuracy and KPI achievement.
Coordinate quality improvement projects, audits and evidence collection.
Monitor data quality, coding accuracy and workflow gaps, escalating issues as needed.
Help staff interpret dashboards and understand priorities.
Feed patient safety and experience themes into improvement work.
Oversee neighbourhood team quality activity and deputise for the Quality Manager in meetings.
Maintain CQC readiness through evidence gathering and compliance monitoring.
PCN Priority Delivery & Engagement
Support PCNwide delivery of QOF, GP Spec and IIF activities.
Contribute to priorities including cardiovascular prevention, complex families, LD/SMI, multimorbidity reviews, personalised care, vaccination uptake and tackling inequalities.
Assist with data collation for performance reports, recalls, screening and enhanced services.
Support community outreach, health events and population health projects.
Help address digital exclusion and access barriers, escalating insights for targeted action.
Represent the PCN at external meetings when required.
Operational Leadership
Provide daily operational leadership across qualityrelated teams.
Linemanage Care Coordinators, Social Prescribers and Health & Wellbeing Coaches.
Ensure adherence to SOPs, protocols and recall processes.
Manage workload distribution, HR tasks, recruitment support and appraisals.
Oversee population health programmes and use of data tools to drive improvement.
Identify and escalate operational risks, workflow issues and IT problems.
Improve templates, workflows and patient communication methods.
Workforce Development & Support
Lead induction, training and competency assessment for qualityrelated staff.
Identify learning needs and support development in data interpretation, audits and communication.
Reinforce quality standards, address performance issues and promote reflective practice.
Foster a supportive team culture, monitor wellbeing and encourage crosssite collaboration.
Maintain competency frameworks, training guides and practical resources.
Provide supervision, support appraisals and promote continuous learning opportunities.
Job description
Job responsibilities
Quality Outcomes & Compliance
Support delivery of contractual, PCN, QOF, GP Spec and IIF requirements, ensuring data accuracy and KPI achievement.
Coordinate quality improvement projects, audits and evidence collection.
Monitor data quality, coding accuracy and workflow gaps, escalating issues as needed.
Help staff interpret dashboards and understand priorities.
Feed patient safety and experience themes into improvement work.
Oversee neighbourhood team quality activity and deputise for the Quality Manager in meetings.
Maintain CQC readiness through evidence gathering and compliance monitoring.
PCN Priority Delivery & Engagement
Support PCNwide delivery of QOF, GP Spec and IIF activities.
Contribute to priorities including cardiovascular prevention, complex families, LD/SMI, multimorbidity reviews, personalised care, vaccination uptake and tackling inequalities.
Assist with data collation for performance reports, recalls, screening and enhanced services.
Support community outreach, health events and population health projects.
Help address digital exclusion and access barriers, escalating insights for targeted action.
Represent the PCN at external meetings when required.
Operational Leadership
Provide daily operational leadership across qualityrelated teams.
Linemanage Care Coordinators, Social Prescribers and Health & Wellbeing Coaches.
Ensure adherence to SOPs, protocols and recall processes.
Manage workload distribution, HR tasks, recruitment support and appraisals.
Oversee population health programmes and use of data tools to drive improvement.
Identify and escalate operational risks, workflow issues and IT problems.
Improve templates, workflows and patient communication methods.
Workforce Development & Support
Lead induction, training and competency assessment for qualityrelated staff.
Identify learning needs and support development in data interpretation, audits and communication.
Reinforce quality standards, address performance issues and promote reflective practice.
Foster a supportive team culture, monitor wellbeing and encourage crosssite collaboration.
Maintain competency frameworks, training guides and practical resources.
Provide supervision, support appraisals and promote continuous learning opportunities.
Person Specification
Experience
Essential
- Experience line managing staff in health, social care or community settings
- Experience delivering operational services or population health programmes
- Experience using data to plan, monitor or improve service delivery
Desirable
- Experience supporting PCN, contractual or CQC-related priorities.
- Experience in immunisation, screening, prevention, wellbeing or community outreach.
Other Requirements
Essential
- Ability to travel across PCN sites as required
- Ability to chair meetings
- Willingness to undertake training relevant to the role
- Commitment to confidentiality, information governance and data quality
Qualifications
Essential
- Degree educated, relevant professional qualification or equivalent operational experience
- Evidence of ongoing professional development.
- Leadership or management training (e.g., ILM)
Personal Qualities
Essential
- Values driven, compassionate and patient-centred.
- Adaptable, proactive and solution-focused
- Confident in holding staff to organisational values and professional standards.
- Able to lead teams through change and drive continuous improvement
- Collaborative mindset with commitment to partnership working.
Knowledge and skills
Essential
- Ability to analyse data and translate it into actionable service improvements.
- Strong organisational and workload-planning skills
- Clear, compassionate communication skills with staff, patients and partners
- Ability to identify risks, implement mitigations and escalate appropriately.
Desirable
- Understanding of NHS primary care, PCN priorities and neighbourhood models
- Knowledge of safeguarding, health inequalities and personalised care.
Person Specification
Experience
Essential
- Experience line managing staff in health, social care or community settings
- Experience delivering operational services or population health programmes
- Experience using data to plan, monitor or improve service delivery
Desirable
- Experience supporting PCN, contractual or CQC-related priorities.
- Experience in immunisation, screening, prevention, wellbeing or community outreach.
Other Requirements
Essential
- Ability to travel across PCN sites as required
- Ability to chair meetings
- Willingness to undertake training relevant to the role
- Commitment to confidentiality, information governance and data quality
Qualifications
Essential
- Degree educated, relevant professional qualification or equivalent operational experience
- Evidence of ongoing professional development.
- Leadership or management training (e.g., ILM)
Personal Qualities
Essential
- Values driven, compassionate and patient-centred.
- Adaptable, proactive and solution-focused
- Confident in holding staff to organisational values and professional standards.
- Able to lead teams through change and drive continuous improvement
- Collaborative mindset with commitment to partnership working.
Knowledge and skills
Essential
- Ability to analyse data and translate it into actionable service improvements.
- Strong organisational and workload-planning skills
- Clear, compassionate communication skills with staff, patients and partners
- Ability to identify risks, implement mitigations and escalate appropriately.
Desirable
- Understanding of NHS primary care, PCN priorities and neighbourhood models
- Knowledge of safeguarding, health inequalities and personalised care.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
