Peterborough Partnerships PCN Administration Assistant

Job description

Job responsibilities

The following are the core responsibilities of the PCN Administration Assistant. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

a. To process incoming and outgoing email

b. To monitor generic PCN email correspondence

c. To support the PCN manager in their role

d. To support the clinical director with general administrative tasks as requested

e. To support in the delivery of enhanced services and other service requirements on behalf of the PCN

f. Support the delivery of QOF / IIF and other quality or cost effectiveness initiatives

g. To support the Covid vaccination programme

h. To participate in the management of patient complaints when requested to do so and participate in the identification of any necessary learning brought about through incidents and near-miss events

i. To undertake all mandatory training and induction programmes

j. To contribute to and embrace the spectrum of clinical governance

k. To attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

l. To contribute to public health campaigns (e.g. flu clinics) through advice or direct care

m. To maintain a clean, tidy, effective working area at all times

Secondary responsibilities

In addition to the primary responsibilities, the Administration Assistant may be requested to:

a. Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner

b. Duties may vary from time to time without changing the general character of the post or the level of responsibility

Person Specification

Personal qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Experience

Essential

• Experience of working with the general public
• Experience of administrative duties

Desirable

• Experience of working in a healthcare setting

Qualifications

Essential

• GCSE Mathematics and English (C or above)

Desirable

• NVQ Level 2 in Health and Social Care

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nightingale Medical Centre

Address

Damson Drive

Peterborough

PE1 4FS

Employer's website

https://www.wellandmedicalpractice.co.uk/ (Opens in a new tab)