Dispensary Manager

Job description

Job responsibilities

JOB TITLE: DISPENSARY MANAGER

ACCOUNTABLE TO: Practice Manager

The Practice Philosophy is: Comprehensive patient-centred care.

Major duties and responsibilities of the post:

Key Tasks:

Managing the Dispensary Staff

Complete the month end processes which include Sorting prescriptions; checking endorsements; preparing forms and submitting prescriptions monthly to the Prescription Pricing Authority (PPA); preparing vaccine list; dealing with prescriptions returned by the PPA

Ensuring effective management of prescriptions and prescription moneys

Responsibility for managing the dossett service, ensuring that any changes to medications are carried out as requested

Required to work flexibly to cover absences of other members of the team

Responsibility for protocols

Preparing a list of PA items from invoices each month

Monitoring management and recording of incidents and significant events

Dealing with and completing complaints by following the complaints protocol.

Liaising with PPG representatives.

Performance management of staff where necessary

Job Responsibilities:

Staff Management

Supervising daily dispensary operations.

Organising dispensary staff rotas and ensuring adequate staff cover at all times.

Conducting RTW for staff following absences.

Conducting annual appraisals and 6 monthly catch ups.

Performance management of staff where necessary.

Assisting with training dispensary staff.

Overseeing of dispensing of medications according to Windrush Standard Operating procedures

Assisting the Dispensary Finance Manager with the recruitment of dispensary staff

To assess individual team member performances. You may be required to carry out one-to-one feedback with team members, assist with performance management, disciplinaries and appraisals.

Purchasing and Stock Control

Management of price efficient purchasing, stock control and with the dispensary finance manager-wholesaler contracts.

Checking credit notes against returns and chasing outstanding credits

Destruction of Drugs

Dealing with returned Controlled Drugs from patients for destruction

Monthly CD report and a 6 month dealing with out-of-date Controlled Drugs and managing the destruction process in line with stock checking

Dispensing

Adherence to the Windrush Standard Operating Procedures (SOPs)

Dispensing of medications according to SOPs

Annual review of SOPs

Training

The post-holder is required to hold a dispensing qualification and to undertake appropriate training as required to maintain and update.

Drug Company Representatives

Ad hoc liaison with drug company representative

Meet regularly with drug company representatives in order to ensure the best possible discount levels

Dispensary Services Quality Scheme

Completing the Dispensary Services Quality Scheme (DSQS), and the timely submission of evidence of compliance to the Clinical Commissioning Group.

Quality

To take part in practice meetings and ongoing professional development as necessary.

To abide by the Practice protocols and guidelines for the Practice, and for the Dispensary

To ensure that the controlled drugs are dispensed strictly in accordance with the Practice guidelines, and that full records are maintained as appropriate

To ensure that drugs are received and stored appropriately, maintaining the cold chain where necessary

To comply with systems for health, safety and security in order to protect patients, staff, visitors, premises and stocked drugs

Participate in Audit where appropriate

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual appraisal review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Person Specification

Qualifications

Desirable

• Qualified dispenser

Experience

Essential

• Experience of managing staff
• Reasonable IT Skills
• Enjoys responsibility
• If appropriate willing to undertake distance learning

Desirable

• Experienced dispenser
• Previous experience in a similar role

Personal Qualities

Essential

• Enjoys working with the public
• Friendly and approachable, with good telephone skills
• Team person
• Able to multitask
• Able to work a flexible work pattern

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Windrush Medical Practice

Address

Welch Way

Witney

Oxfordshire

OX28 6JS

Employer's website

https://www.windrushmedicalpractice.co.uk (Opens in a new tab)