Job summary
We are seeking a seasoned and hands-on IT Manager to lead our busy Service Desk and our central IT team based in Manchester, overseeing a dedicated group of IT Administrators, IT Support Analysts, and a Senior IT Engineer. The successful candidate will not only provide strategic leadership but also actively contribute to the hands-on delivery of IT services. This role involves working closely with the IT Manager responsible for Systems and Projects to align initiatives and ensure the overall success of our IT objectives.
Main duties of the job
Service Desk
LeadershipDirect and manage the Service Desk team,
setting performance goals,providing guidance, and conducting regular
evaluations.
Service
Delivery and Support:
Oversee the hands-on delivery of IT support
services to end-users.
Actively participate in troubleshooting and
issue resolution.
Team
Collaboration:
Collaborate with the IT Manager for Systems and
Mobilization to align IT initiatives and goals.
Work hands-on with other IT teams to ensure
seamless integration and communication.
IT
Infrastructure Management:
Collaborate with IT Administrators on hands-on
planning, implementation, and maintenance of IT infrastructure.
Project
Management:
Lead hands-on IT projects.
Actively participate in project activities,
allocate resources, and ensure successful project delivery.
Provide regular hands-on project updates and
reports to IT leadership.
Northern
Regional Manager:
Oversight of all remote sites and
offices in the north of England.
Site
Visits:
Conduct regular visits to remote
sites to assess IT infrastructure, support needs, and overall operational
efficiency.
Establish relationships with
on-site staff to understand local IT requirements.
Service
Commissioning and Decommissioning:
Take the lead in commissioning
new service contracts, ensuring alignment with organisational needs.
About us
Omnes Healthcare Limited is a growing organisation that has been operating within the NHS since 2006, offering both Primary and Secondary care services with a forward-thinking, dynamic approach to patient healthcare. We are pioneers in a range of projects, from genomics to digital healthcare services, focused on delivering a better patient experience. With a diverse team of over 500 staff spread across approximately 50 locations throughout the UK, we are dedicated to excellence in every aspect of our operations.
Job description
Job responsibilities
Service Desk
Leadership
Direct and manage the Service Desk team,
setting performance goals, providing guidance, and conducting regular
evaluations.
Actively contribute to the delivery of
high-quality IT support services and be an escalation point for complex
technical problems.
Foster a positive and collaborative work
environment within the team.
Service
Delivery and Support
Oversee the hands-on delivery of IT support
services to end-users.
Ensure timely resolution of technical issues
and adherence to service level agreements (SLAs).
Actively participate in troubleshooting and
issue resolution.
Team
Collaboration
Collaborate with the IT Manager for Systems and
Mobilization to align IT initiatives and goals.
Work hands-on with other IT teams to ensure
seamless integration and communication.
IT
Infrastructure Management
Collaborate with IT Administrators on hands-on
planning, implementation, and maintenance of IT infrastructure.
Ensure the security, scalability, and
reliability of IT systems.
Actively participate in the development and
execution of IT policies and procedures.
Staff
Development and Training
Identify hands-on training needs and actively
participate in professional development for team members.
Keep the team informed about industry best
practices, emerging technologies, and relevant certifications.
Project
Management
Lead hands-on IT projects.
Actively participate in project activities,
allocate resources, and ensure successful project delivery.
Provide regular hands-on project updates and
reports to IT leadership.
Northern
Regional Manager
Oversight of all remote sites and
offices in the north of England.
Address on-site issues and
coordinate with the IT team for effective problem resolution.
Site
Visits
Conduct regular visits to remote
sites to assess IT infrastructure, support needs, and overall operational
efficiency.
Establish relationships with
on-site staff to understand local IT requirements.
Service
Commissioning and Decommissioning
Take the lead in commissioning
new service contracts, ensuring alignment with organisational needs.
Oversee the hands-on
decommissioning of contracts, ensuring a smooth transition to alternative
solutions.
Collaborate with relevant
stakeholders to ensure seamless service continuity.
Job description
Job responsibilities
Service Desk
Leadership
Direct and manage the Service Desk team,
setting performance goals, providing guidance, and conducting regular
evaluations.
Actively contribute to the delivery of
high-quality IT support services and be an escalation point for complex
technical problems.
Foster a positive and collaborative work
environment within the team.
Service
Delivery and Support
Oversee the hands-on delivery of IT support
services to end-users.
Ensure timely resolution of technical issues
and adherence to service level agreements (SLAs).
Actively participate in troubleshooting and
issue resolution.
Team
Collaboration
Collaborate with the IT Manager for Systems and
Mobilization to align IT initiatives and goals.
Work hands-on with other IT teams to ensure
seamless integration and communication.
IT
Infrastructure Management
Collaborate with IT Administrators on hands-on
planning, implementation, and maintenance of IT infrastructure.
Ensure the security, scalability, and
reliability of IT systems.
Actively participate in the development and
execution of IT policies and procedures.
Staff
Development and Training
Identify hands-on training needs and actively
participate in professional development for team members.
Keep the team informed about industry best
practices, emerging technologies, and relevant certifications.
Project
Management
Lead hands-on IT projects.
Actively participate in project activities,
allocate resources, and ensure successful project delivery.
Provide regular hands-on project updates and
reports to IT leadership.
Northern
Regional Manager
Oversight of all remote sites and
offices in the north of England.
Address on-site issues and
coordinate with the IT team for effective problem resolution.
Site
Visits
Conduct regular visits to remote
sites to assess IT infrastructure, support needs, and overall operational
efficiency.
Establish relationships with
on-site staff to understand local IT requirements.
Service
Commissioning and Decommissioning
Take the lead in commissioning
new service contracts, ensuring alignment with organisational needs.
Oversee the hands-on
decommissioning of contracts, ensuring a smooth transition to alternative
solutions.
Collaborate with relevant
stakeholders to ensure seamless service continuity.
Person Specification
Qualifications
Essential
- Bachelors degree in Information Technology, Computer Science, or a related field.
- Proven hands-on experience in a managerial role within IT support and service delivery.
- Strong hands-on leadership and team management skills.
- Excellent hands-on knowledge of IT systems, networks, and infrastructure.
- Demonstrated ability to manage multiple priorities hands-on and deliver results.
- Strong hands-on communication and interpersonal skills.
Desirable
- Hands-on experience with IT project management and execution.
- Familiarity with hands-on cloud computing technologies.
- Knowledge of hands-on cybersecurity best practices.
Person Specification
Qualifications
Essential
- Bachelors degree in Information Technology, Computer Science, or a related field.
- Proven hands-on experience in a managerial role within IT support and service delivery.
- Strong hands-on leadership and team management skills.
- Excellent hands-on knowledge of IT systems, networks, and infrastructure.
- Demonstrated ability to manage multiple priorities hands-on and deliver results.
- Strong hands-on communication and interpersonal skills.
Desirable
- Hands-on experience with IT project management and execution.
- Familiarity with hands-on cloud computing technologies.
- Knowledge of hands-on cybersecurity best practices.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
