IT Support Analyst
Omnes Healthcare Limited
This job is now closed
Job summary
We are seeking a skilled IT Support Analyst to join our dynamic IT team. The successful candidate will be responsible for providing technical assistance and support to end-users, ensuring the efficient operation of systems, software, and hardware. The IT Support Analyst will play a crucial role in diagnosing and resolving technical issues, maintaining IT infrastructure, and delivering exceptional service to our colleagues.
Main duties of the job
End-User Support:
- Respond to user queries and issues through various channels, including phone, email, and in-person.
- Diagnose and troubleshoot hardware, software, and network problems to resolution.
- Provide step-by-step guidance and training to users on technical matters.
- Install, configure, and update software applications and operating systems.
Incident Management:
- Monitor the incident management system, log and update incidents, and ensure timely resolution.
- Escalate complex issues to higher-level support when necessary.
Telecoms Support:
- Provide support for telecoms systems, addressing issues and ensuring seamless communication for end-users.
- Collaborate with telecom service providers to troubleshoot and resolve technical challenges.
Technical Issue Resolution:
- Analyse and resolve technical problems in a timely and efficient manner.
- Escalate complex issues to appropriate teams or higher-level support when necessary.
- Maintain detailed records of technical issues and their resolutions.
NHS Product Support:
- Support end-users with NHS products such as TPP Systmone, EMIS, and ERS.
- Troubleshoot issues and provide guidance on using NHS-specific applications.
Hardware and Software Maintenance:
- Perform routine h
About us
Omnes Healthcare Limited is a growing organisation that has been operating within the NHS since 2006, offering both Primary and Secondary care services with a forward-thinking, dynamic approach to patient healthcare. We are pioneers in a range of projects, from genomics to digital healthcare services, focused on delivering a better patient experience. With a diverse team of over 500 staff spread across approximately 50 locations throughout the UK, we are dedicated to excellence in every aspect of our operations.
What we can offer to you
- Excellent work / Life balance
- Modern open office space with complimentary fresh fruit and nuts.
- 25 days holiday plus bank holidays
- An extra day off to celebrate your birthday!
- Healthcare Cash Plan
- Life Insurance
- Cycle to Work Scheme
- Salary Sacrifice Electric Care Scheme
- Charitable Giving Scheme
- NHS Discount & Support Schemes
- Employee Assistance Program
Date posted
30 December 2024
Pay scheme
Other
Salary
£27,000 a year
Contract
Permanent
Working pattern
Full-time
Reference number
338/2024
Job locations
Manchester M3
--
Manchester M3
Manchester
M3 5NA
Employer details
Employer name
Omnes Healthcare Limited
Address
Manchester M3
--
Manchester M3
Manchester
M3 5NA
Employer's website
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