Patient Services Assistant, GP Surgery

Job summary

We are seeking an enthusiastic Patient Services Assistant to join our established team and be a part of a company that really makes a difference.

You will be based in our GP surgery and you will be responsible for providing a high-quality and efficient administration service, with the responsibility for inbound and outbound patient calls. This is an important position within our business as you will be the first point of contact for all our patients, you will be expected to provide a friendly and supportive environment for patients and visitors at all times.

You will also be relied upon to provide an essential support function to the clinical and management teams, so that they can deliver the best care and provide the full range of NHS Primary Medical Services. You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact.

This is a great opportunity for some one that really wants to have an impact on people's lives, to join a supportive and patient committed team.

• Receive calls and assist and direct patients to the appropriate service or healthcare professional in a courteous, efficient, and effective way.
• Project a professional, positive, and friendly image to patients and other visitors, both in person at Reception and via the telephone in Call Centre.
• Undertake a variety of administrative duties to assist in the smooth running of the Practice to provide effective and appro

  Main duties of the job

  Role Requirements

  Experience of call handling for both inbound and outbound calls.Excellent customer service skills both on the telephone or face-to-face.Professional and efficient.

  About us

  Who we are

  Omnes Healthcare Limited are a growing organisation that have been operating within the NHS since 2006 offering both Primary and Secondary care services with a forward-thinking, dynamic approach to patient healthcare, we are pioneers in a range of projects, from genomics to digital healthcare services, focused on delivering a better patient experience

  What we can offer to you

  • Excellent work / Life balance
  • Supportive environment
  • 25 days holiday plus bank holidays
  • An extra day off to celebrate your birthday!
  • NHS Discount & Support Schemes
  • Employee Assistance Program
  • Job Title: Patient Services Assistant
  • Department: Primary Care
  • Hours of work: Full Time 37.5 hours
  • Reporting to: Practice Manager  
  • Salary: £ 20,625
  • Location: GP Practice, Boston  

  Details

  Date posted

  11 September 2023

  Pay scheme

  Other

  Salary

  £20,625 a year

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  pcsidphn070823

  Job locations

  The Sidings Medical Practice

  --

  Boston

  Lincolnshire

  PE21 8EG

  
  

  Job description

  Job responsibilities

  • Job Title: Patient Services Assistant
  • Department: Primary Care
  • Hours of work: Full Time 37.5 hours
  • Reporting to: Practice Manager  
  • Salary: £ 20,625
  • Location: GP Practice, Boston  

  We are seeking an enthusiastic Patient Services Assistant to join our established team and be a part of a company that really makes a difference.

  You will be based in our GP surgery and you will be responsible for providing a high-quality and efficient administration service, with the responsibility for inbound and outbound patient calls. This is an important position within our business as you will be the first point of contact for all our patients, you will be expected to provide a friendly and supportive environment for patients and visitors at all times.

  You will also be relied upon to provide an essential support function to the clinical and management teams, so that they can deliver the best care and provide the full range of NHS Primary Medical Services. You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact.

  This is a great opportunity for some one that really wants to have an impact on people's lives, to join a supportive and patient committed team.

  • Receive calls and assist and direct patients to the appropriate service or healthcare professional in a courteous, efficient, and effective way.
  • Project a professional, positive, and friendly image to patients and other visitors, both in person at Reception and via the telephone in Call Centre.
  • Undertake a variety of administrative duties to assist in the smooth running of the Practice to provide effective and appropriate patient care.
  • Encourage effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies.
  • Effective processing of patients’ repeat medications.
  • General office procedures and financial administration.
  • Records management including registration of patients and accurate recording of procedures relating to patient care.
  • Efficient management of stock.
  • Managing the surgery emails.
  • Managing the surgery correspondence and scanning onto records etc.
  • Ensuring all hospital letters are coded accurately onto the patient record.
  • Actioning all tasks and forward scans directed to patient services.
  • All administrative duties associated with medical reports and igpr.
  • Duties associated with postage.
  • Administrative tasks associated with baby discharges and post-natal appointments.

  You will be supported by, and work with, a diverse multi-skilled professional team of clinical and non-clinical friendly staff. In return we offer sponsored training, flexible working , family friendly policies, career progression within an expanding organisation, a competitive salary and benefits package, including medical indemnity for all work undertaken for Omnes Healthcare.

  Who we are

  Omnes Healthcare Limited are a growing organisation that have been operating within the NHS since 2006 offering both Primary and Secondary care services with a forward-thinking, dynamic approach to patient healthcare, we are pioneers in a range of projects, from genomics to digital healthcare services, focused on delivering a better patient experience

  Role Requirements

  • Experience of call handling for both inbound and outbound calls.
  • Excellent customer service skills both on the telephone or face-to-face.
  • Professional and efficient.

  What we can offer to you

  • Excellent work / Life balance
  • Supportive environment
  • 25 days holiday plus bank holidays
  • An extra day off to celebrate your birthday!
  • NHS Discount & Support Schemes
  • Employee Assistance Program

  Job description

  Job responsibilities

  • Job Title: Patient Services Assistant
  • Department: Primary Care
  • Hours of work: Full Time 37.5 hours
  • Reporting to: Practice Manager  
  • Salary: £ 20,625
  • Location: GP Practice, Boston  

  We are seeking an enthusiastic Patient Services Assistant to join our established team and be a part of a company that really makes a difference.

  You will be based in our GP surgery and you will be responsible for providing a high-quality and efficient administration service, with the responsibility for inbound and outbound patient calls. This is an important position within our business as you will be the first point of contact for all our patients, you will be expected to provide a friendly and supportive environment for patients and visitors at all times.

  You will also be relied upon to provide an essential support function to the clinical and management teams, so that they can deliver the best care and provide the full range of NHS Primary Medical Services. You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact.

  This is a great opportunity for some one that really wants to have an impact on people's lives, to join a supportive and patient committed team.

  • Receive calls and assist and direct patients to the appropriate service or healthcare professional in a courteous, efficient, and effective way.
  • Project a professional, positive, and friendly image to patients and other visitors, both in person at Reception and via the telephone in Call Centre.
  • Undertake a variety of administrative duties to assist in the smooth running of the Practice to provide effective and appropriate patient care.
  • Encourage effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies.
  • Effective processing of patients’ repeat medications.
  • General office procedures and financial administration.
  • Records management including registration of patients and accurate recording of procedures relating to patient care.
  • Efficient management of stock.
  • Managing the surgery emails.
  • Managing the surgery correspondence and scanning onto records etc.
  • Ensuring all hospital letters are coded accurately onto the patient record.
  • Actioning all tasks and forward scans directed to patient services.
  • All administrative duties associated with medical reports and igpr.
  • Duties associated with postage.
  • Administrative tasks associated with baby discharges and post-natal appointments.

  You will be supported by, and work with, a diverse multi-skilled professional team of clinical and non-clinical friendly staff. In return we offer sponsored training, flexible working , family friendly policies, career progression within an expanding organisation, a competitive salary and benefits package, including medical indemnity for all work undertaken for Omnes Healthcare.

  Who we are

  Omnes Healthcare Limited are a growing organisation that have been operating within the NHS since 2006 offering both Primary and Secondary care services with a forward-thinking, dynamic approach to patient healthcare, we are pioneers in a range of projects, from genomics to digital healthcare services, focused on delivering a better patient experience

  Role Requirements

  • Experience of call handling for both inbound and outbound calls.
  • Excellent customer service skills both on the telephone or face-to-face.
  • Professional and efficient.

  What we can offer to you

  • Excellent work / Life balance
  • Supportive environment
  • 25 days holiday plus bank holidays
  • An extra day off to celebrate your birthday!
  • NHS Discount & Support Schemes
  • Employee Assistance Program

  Person Specification

  Qualifications

  Essential

  • -------

  Desirable

  • n/a

  Experience

  Essential

  • -------

  Desirable

  • Experience of call handling for both inbound and outbound calls.
  Person Specification

  Qualifications

  Essential

  • -------

  Desirable

  • n/a

  Experience

  Essential

  • -------

  Desirable

  • Experience of call handling for both inbound and outbound calls.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Omnes Healthcare Limited

  Address

  The Sidings Medical Practice

  --

  Boston

  Lincolnshire

  PE21 8EG

  
  

  Employer's website

  http://omneshealthcare.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Omnes Healthcare Limited

  Address

  The Sidings Medical Practice

  --

  Boston

  Lincolnshire

  PE21 8EG

  
  

  Employer's website

  http://omneshealthcare.co.uk/ (Opens in a new tab)