Job summary
Groby
Road Medical Centre are looking for enthusiastic, flexible, highly motivated
individuals to join our hardworking and dedicated reception team. We are
looking for team players with excellent communication and customer service
skills. Previous experience is desirable but not essential.
Main duties of the job
a. Maintain and monitor the practice appointment system
b. Process personal, telephone and e-requests
c. Answer incoming phone calls, transferring calls or dealing with the callers 'request appropriately
d. Signpost patients to the correct service
e. Initiating contact with and responding to, requests from patients, team members and external agencies
f. Clinically code data on SystmOne
g. Photocopy documentation as required
h. Data entry of new and temporary registrations and relevant patient information as required
i. Input data into patients healthcare records as necessary
j. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
k. Manage all queries as necessary in an efficient manner
l. Carry out system searches as requested
m. Maintain a clean, tidy, effective working area at all times
n. Monitor and maintain the reception area and notice boards
o. Support all clinical staff with general tasks as requested
About us
We look after around11000patients with a
dynamic4partner partnership, with salaried GPs plus a fantastic multi disciplinary
team of nurses, HCAs, a
pharmacist, a social prescriber, GP Assistant
and admin/reception staff. We are a teaching and
training practice with medical students and GPST.
Job description
Job responsibilities
Key Responsibilities
- Provide a warm, professional welcome to all patients and visitors.
- Answer and manage telephone calls, emails, and online requests promptly.
- Book, amend, and cancel patient appointments using the clinical system (SystmOne).
- Process repeat prescription requests and other patient queries in line with practice policy.
- Maintain accurate patient records and confidentiality at all times (GDPR compliant).
- Assist with new patient registrations and changes to records.
- Liaise with GPs, nurses, and other healthcare professionals to support smooth running of clinics.
- Perform administrative tasks such as scanning, coding, filing, and data entry.
- Signpost patients to the correct services
- Manage all queries as necessary in an efficient manner
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Support all clinical staff with general tasks as requested
- Input data into the patients healthcare records as necessary
- Support administrative staff, providing cover during staff absences
- Chaperoning
- Maintain a clean, tidy, effective working area at all times
Job description
Job responsibilities
Key Responsibilities
- Provide a warm, professional welcome to all patients and visitors.
- Answer and manage telephone calls, emails, and online requests promptly.
- Book, amend, and cancel patient appointments using the clinical system (SystmOne).
- Process repeat prescription requests and other patient queries in line with practice policy.
- Maintain accurate patient records and confidentiality at all times (GDPR compliant).
- Assist with new patient registrations and changes to records.
- Liaise with GPs, nurses, and other healthcare professionals to support smooth running of clinics.
- Perform administrative tasks such as scanning, coding, filing, and data entry.
- Signpost patients to the correct services
- Manage all queries as necessary in an efficient manner
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Support all clinical staff with general tasks as requested
- Input data into the patients healthcare records as necessary
- Support administrative staff, providing cover during staff absences
- Chaperoning
- Maintain a clean, tidy, effective working area at all times
Person Specification
Experience
Essential
- Essential Skills & Experience
- Excellent communication and customer service skills.
- Strong organisational skills with attention to detail.
- Confident in using computers, Microsoft Office, and clinical systems (training provided).
- Ability to work under pressure, multi-task, and maintain professionalism.
- Team player with a flexible and proactive attitude.
- Understanding of patient confidentiality and data protection principles
Person Specification
Experience
Essential
- Essential Skills & Experience
- Excellent communication and customer service skills.
- Strong organisational skills with attention to detail.
- Confident in using computers, Microsoft Office, and clinical systems (training provided).
- Ability to work under pressure, multi-task, and maintain professionalism.
- Team player with a flexible and proactive attitude.
- Understanding of patient confidentiality and data protection principles
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
