Job summary
Care Navigator required for The Chestnuts Surgery, Sittingbourne.
Applications are invited for the post of part time Care Navigator for our busy GP Practice located in the heart of Sittingbourne town centre.
Working hours are 25 hours per week, Monday to Friday, on a split shift rota system. Some evenings and early mornings are required.
We offer membership of the NHS Pension scheme, excellent team spirit and a pleasant working environment as well as development within the surgery.
Main duties of the job
The successful applicant must be flexible, be able to work under pressure and enjoy working within a team. A good standard of education and previous experience of working in a GP surgery or in a customer facing role would be adventagious.
Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. Answering the telephone to patients and outside agencies.
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community services.
About us
The
Chestnuts Surgery is a secure and well-established GP surgery committed to
providing high quality general medical care and enhanced services to our
practice population.
To
be courteous, approachable, friendly and accommodating to all.
Job description
Job responsibilities
The
following are the core responsibilities of the care navigator. There may be on
occasion, a requirement to carry out other tasks; this will be dependent upon
factors such as workload and staffing levels:
a.
Maintaining and monitoring the practice appointment
system
b.
Process personal, telephone and e-requests for
appointments
c.
Answer incoming phone calls, transferring calls or
dealing with the callers request appropriately
d.
Signpost patients to the correct service
e.
Initiating contact with and responding to, requests
from patients, team members and external agencies
f.
Photocopy documentation as required
g.
Input data into the patients healthcare records as
necessary
h.
Direct requests for information i.e. SAR, insurance /
solicitors letters and DVLA forms to the administrative team
i.
Manage all queries as necessary in an efficient manner
j.
Maintain a clean, tidy, effective working area at all
times
k.
Monitor and maintain the reception area and notice
boards
l.
Support all clinical staff with general tasks as
requested
Job description
Job responsibilities
The
following are the core responsibilities of the care navigator. There may be on
occasion, a requirement to carry out other tasks; this will be dependent upon
factors such as workload and staffing levels:
a.
Maintaining and monitoring the practice appointment
system
b.
Process personal, telephone and e-requests for
appointments
c.
Answer incoming phone calls, transferring calls or
dealing with the callers request appropriately
d.
Signpost patients to the correct service
e.
Initiating contact with and responding to, requests
from patients, team members and external agencies
f.
Photocopy documentation as required
g.
Input data into the patients healthcare records as
necessary
h.
Direct requests for information i.e. SAR, insurance /
solicitors letters and DVLA forms to the administrative team
i.
Manage all queries as necessary in an efficient manner
j.
Maintain a clean, tidy, effective working area at all
times
k.
Monitor and maintain the reception area and notice
boards
l.
Support all clinical staff with general tasks as
requested
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Computer Skills
Desirable
- Care Navigator training.
- Reception skills qualification.
Experience
Essential
- Experience of working in a busy environment.
- Experience of working with the general public.
- To be able to work well within a team and also work well on own initiative.
Desirable
- Experience of working in a GP practice
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Computer Skills
Desirable
- Care Navigator training.
- Reception skills qualification.
Experience
Essential
- Experience of working in a busy environment.
- Experience of working with the general public.
- To be able to work well within a team and also work well on own initiative.
Desirable
- Experience of working in a GP practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
