Care Coordinator Prescription Clerk

Job description

Job responsibilities

We are looking to recruit 1 member of staff to work the following hours

Monday 10am - 5.30pm

Tuesday 10am - 3pm or 11am-4pm

Wednesday 10am-3pm or 11am -4pm

Friday 10am - 5.30pm

Primary Duties & Areas of Responsibility

To process repeat prescriptions on a daily basis ensuring compliance with the Prescription Hub protocols and standard operating procedures. All in an acceptable timeframe.

To deal with prescription queries from patients, carers, GP practice staff, community pharmacy staff, appliance suppliers, care home staff and healthcare professionals.

Perform good house-keeping of repeat medication, e.g. medication reconciliation, medication synchronisation, removal of old medication as guided by the pharmacy technicians/pharmacists.

Effectively liaise with external services, i.e. Community Pharmacies

Providing patients with high quality, easy to understand information to assist them in making choices about their care and assisting with queries around medication with support of the PCN Pharmacy Team.

Proactively identifying patients through admissions and discharge data

Working with patients, their families or carers and the Multi-Disciplinary Team (MDT), to capture patient needs and wishes, support the development of Personalised Care Support Plans (PCSP) for each patient and help identify and highlight medication compliance and concordance issues.

Attend and contribute to MDT as required (e.g., care home residents).

Creating and maintaining accurate and relevant records, including in patient medical records and communicate progress or issues with managerial or clinical staff as appropriate

Working closely with GP practices and PCN healthcare staff to identify and work with a cohort of people to support their personalised care requirements

To provide excellent customer care, demonstrating empathy, patience, and a holistic approach to patient care, with commitment to follow-through care plans and build effective working relationships

Coordinating the monitoring of patients long-term conditions where appropriate

Work with patients to understand their level of knowledge, skills and confidence when engaging with their health, wellbeing and prescribing needs

To support in the delivery of Quality and Outcomes Framework, enhanced services and other service requirements on behalf of the PCN

To contribute to public health campaigns (e.g. flu and Covid vaccination clinics)

To understand the common need and safeguarding issues of vulnerable patient groups, including the elderly; housebound and those with long term conditions including physical and mental disabilities

To undertake all mandatory training and induction programmes

To attend a formal appraisal with your manager at least every 12 months. Once performance/training objectives have been set, progress will be reviewed on a regular basis so that new objectives can be agreed.

To work weekends as and when required

Person Specification

Skills & Knowledge

Essential

• Excellent communication skills
• Knowledge of local health and social care services and providers
• Proven track record of team-working
• Able to work under pressure.

Desirable

• An understanding of health promotion issues and current locality initiatives
• IT skills with EMISWeb clinical system.
• Ability to respond to change and adapt accordingly

Other

Essential

• IT literate (MS office applications)
• Work with people from a wide variety of cultures and backgrounds and people with disabilities and learning difficulties

Qualifications

Essential

• Minimum of English and Maths GCSE C or equivalent
• Personalised Care Institute eLearning
• -Core Skills
• -Shared Decision Making
• -Personalised Care and Support Planning
• (The above training can be completed once role is started as part of all mandatory training)

Desirable

• NVQ Level 2 or 3 in Health and Social Care

Experience

Essential

• Experience of customer/patient contact and ability to use initiative and work independently prioritising workload and managing deadlines

Desirable

• Experience in a Practice or health and social care role or a pharmacy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Severnvale PCN

Address

Almondsbury Surgery

Sundays Hill

Almondsbury

Bristol

BS32 4DS