Medical Receptionist

Job description

Job responsibilities

Reception duties:

Ensuring a professional, courteous, effective and efficient reception service is provided to patients and any other visitors to the Practice.

Responding to all general enquiries, explaining procedures and making new and follow-up appointments.

Using your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner and in accordance with the practice protocols.

Explaining Practice registration requirements and processes to new patients and those seeking temporary cover and ensuring procedures are followed and completed correctly and in a timely manner.

Receiving and making telephone calls as required. Diverting calls and taking messages, ensuring accuracy of detail and prompt response as needed.

Processing requests for home visits via practice systems and local protocols, ensuring accurate recording of all relevant details and where necessary referral to Duty Doctor and external services.

Advising patients of relevant charges for private (non NHS) services, accepting payment and issuing receipts for same.

Entering and updating patient information on to the clinical system as required.

Monitoring, recording and issuing prescription forms and record numbers in use.

Opening up premises at the start of the day when first to arrive (this can be from 7.00am), de-activating the alarm and making all necessary preparations to receive patients (including ensuring waiting areas tidy)

When last to leave at the end of the day (this can be up to 7.00pm), ensuring that the building is totally secured, internal lights are off, windows are closed and the alarm activated.

Providing cover for colleagues holiday, training and sickness as required.

Undertaking any other additional duties appropriate to the post as requested by the Reception Manager/Deputy, Practice Manager or the Partners.

Administrative duties:

Actioning repeat prescription requests and ensuring that they are ready for collection by the patient, or patient representative, within 72 working hours, and in line with Practice protocols.

Taking action on clinicians requests for further information / patient contact / follow-up (including computerised practice notes), ensuring completion of all associated paperwork and tasks (using relevant clinical systems).

Scanning and processing patient documents.

Processing incoming and outgoing mail according to practice protocols.

Recording actions taken in patient records where appropriate or in accordance with practice protocols.

Completing other Daily/ Weekly and Monthly core tasks to support the smooth running of the reception area.

Booking hospital transport for patient appointments.

Person Specification

Qualifications

Essential

• English GCSE Level C or equivalent
• A demonstrable commitment to professional development

Desirable

• Intermediate level Microsoft Office

Experience

Essential

• Dealing with the public in a front facing role
• Working in a reception or admin capacity

Desirable

• Working in healthcare
• Working in general practice
• Using EMIS web clinical system and other general practice IT systems
• Using Microsoft office software

Knowledge and skills

Essential

• Excellent numeracy skills
• Computer literate
• Excellent communication skills both verbal and written

Qualities and Attributes

Essential

• An understanding, acceptance and adherence to the need for strict confidentiality
• Ability to use own initiative, resourcefulness and common sense
• Ability to work without direct supervision and determine workload priorities as required (once full training is given)
• Ability to work as part of an integrated multi-skilled team
• Articulate, professional and courteous
• Reliable and punctual
• Able to provide ad-hoc cover for additional shifts sometimes at short notice
• Ability to work under pressure and in a changing environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Old Court House Surgery

Address

Throwley Way

Sutton

Surrey

SM1 4AF

Employer's website

https://www.ochsurgery.co.uk/ (Opens in a new tab)