Receptionist

Job description

Job responsibilities

To maintain the confidentiality of patient records at all times.

To welcome patients upon arrival at the practice.

To answer incoming calls to the practice.

To arrange new/follow up appointments for patients, in accordance with the appointments system, and arrange home visits etc. as necessary.

To register new patients to the practice and ensure all necessary documentation has been completed.

To ensure patient records are available to the doctor for home visits etc.

To answer general enquiries from patients re. the surgery.

To undertake general clerical duties which will include photocopying, filing of patient records, opening and sorting incoming mail.

Confident use of computer systems.

Ensuring electronic communications are actioned and referred to clinicians as appropriately and promptly as possible.

To generate electronic patient repeat medication requests in a timely manner.

Chaperone patients, if requested, during examination.

To take messages on behalf of the doctors, practice manager etc. as required and ensure that they are passed on promptly.

Ensure that at the end of shift information about unresolved matters is clearly noted and passed on to incoming colleagues.

To ensure that clinical rooms are prepared for clinicians each morning and tidied each evening.

To ensure that patient samples are recorded and made available for daily collection by the courier service.

To ensure that visitors sign in and out of the Visitors Book.

To maintain security of the buildings, as required, ensuring they are open in the morning and securely locked and alarms set at the end of the day.

To liaise with other professional bodies as appropriate.

To ensure an adequate supply of stationery is available in clinical rooms and reception areas.

To participate in practice meetings as and when required.

To be flexible and able to work at any of our surgeries when required.

To cover for colleagues absent due to holidays/sickness as required - sometimes at short notice.

To participate in all training as required by the practice.

Be aware of Health and Safety requirements.

Ensure that all areas within the surgeries are kept clean and tidy.

Any other duties appropriate to the grading of the post.

The job description may be amended in light of developments within the practice. However, any changes will be discussed with the post holder prior to implementation.

Person Specification

Qualifications

Essential

• A good general standard of education.
• Minimum 3 GCSE's or equivalent.

Desirable

• Previous experience in a GP reception is desirable but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Belgravia Surgery

Address

24 Eccleston Street

London

SW1W 9PY

Employer's website

https://belgravia-surgery-sw1.nhs.uk/ (Opens in a new tab)