Administrator and Medical receptionist

Job summary

We are looking for a confident kind person to join our strong team of receptionists and clerks in supporting the clinical team at our practice.

THIS ROLE IS INITIALLY FOR A 6 MONTH PERIOD BUT MAY BE EXTENDED.

The practice is innovative and forward thinking and we need team members who are the same.

We need the successful candidate to be able work at any time between 8am and 6:30pm Monday to Friday. Rotas will be made, but flexibility to ensure sick and annual leave cover of colleagues is essential.

You need to be confident with IT and learning new skills, be polite and understanding with our patients and fit into our existing team well.

We have high expectations of work ethic and commitment to the practice and a flexibility in working hours to suit the needs of the practice and team.

Main duties of the job

Maintain and monitor the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately and signposting.

Initiating contact with and responding to, requests from patients, team members and external agencies

Clinically code data on Systmone

Photocopy documentation as required

Data entry of new registrations and relevant patient information as required

Direct requests for information and take payments for other administrators.

Manage all queries as necessary in an efficient manner

Support all clinical staff with general tasks as requested

Action incoming emails and correspondence as necessary

Scan patient related documentation and attach scanned documents to patients healthcare records

Complete opening and closing procedures in accordance with the duty rota

Be able to scan read and code patient documents into clinical records wit accuracy and speed.

Assist in inviting patients to attend their health checks and long term condition reviews by both telephone and text messaging services.

Signpost patients to local services and alternative healthcare providers where appropriate.

As required support the prescriptions team in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

Help monitor practice supplies

Support the team through colleague absences

Chaperone patients who request assistance during consultations.

About us

We are a team of hard working staff, who support each other with a busy schedule. We have a strong work ethic and always do our best for our patients and our practice. We are flexible in our approach to work and embrace change to improve our services and processes.

We do not want an average team member we want someone who will show initiative and work to improve the team, practice and processes. We are all hard working and want another strong link in the chain. We provide, support, training, motivation and reward and look after each other in the workplace.

The practice has a patient list size of just short of 12,000 patients, we have 6 partners, 11 trainee GP's and 2 salaried GP's along with 8 other clinical staff who are supported by a team of 17 additional administrators in 3 departments.

We work hard and are rewarded with staff camaraderie and events for staff throughout the year in addition to our really friendly and supportive place to work.

We strive to 'Provide the best possible care for all' and we are looking for someone who won't let us down in this busy and high pressure environment.

Employer details

Employer name

Conisbrough Group Practice

Address

The Stone Castle Centre

Gardens Lane

Conisbrough

South Yorkshire

DN12 3JW

Employer's website

https://conisbroughgrouppractice.co.uk/ (Opens in a new tab)

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Employer details

Employer name

Conisbrough Group Practice

Address

The Stone Castle Centre

Gardens Lane

Conisbrough

South Yorkshire

DN12 3JW

Employer's website

https://conisbroughgrouppractice.co.uk/ (Opens in a new tab)

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