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Hazelmere Medical Centre

Receptionist

The closing date is 28 September 2025

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Job summary

  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
  • Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Undertake a variety of administrative duties to assist in the smooth running of the Practice
  • Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Main duties of the job

  • Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
  • Maintaining and monitoring the Practice appointments system
  • Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
  • Processing and distributing incoming (and outgoing) mail
  • Taking messages and passing on information
  • Filing and retrieving paperwork
  • Processing repeat prescriptions in accordance with Practice guidelines
  • Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
  • To undertake summarising of patient records
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
  • Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying
  • Undertake the scanning of letters and other post
  • Taking and maintaining accurate petty cash records
  • To ensure practice filing systems and protocols are kept up to date
  • Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
  • Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

About us

Hazelmere Medical Centre is an established practice situated in the town of Blaby, 5 miles south of Leicester City Centre. The practice has a patient list size of approximately 7500 patients and is a well-established teaching and training practice. The clinical team exists of3 GP partners, 2 salaried GPs, 3 Physician Assistants, 2 Practice Nurses, 2 Healthcare Assistants and a Practice Pharmacist. Hazelmere Medical Centre is a member of the South Blaby & Lutterworth Primary Care Network.

Details

Date posted

11 September 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1777-25-0002

Job locations

58 Lutterworth Road

Blaby

Leicester

LE8 4DN


Job description

Job responsibilities

To serve as the first point of contact for patients and visitors, providing a welcoming and efficient front-of-house experience while supporting the clinical and administrative functions of the surgery.

Key Responsibilities:

Patient Interaction:

  • Greet patients, visitors, and callers in a professional and courteous manner.
  • Assist patients with inquiries, concerns, and other needs.
  • Anticipate patient anxieties and maintain a calm and orderly reception area.

Appointments:

  • Book, and manage patient appointments using the surgery's appointment system (SystmOne).
  • Notify medical staff of patient arrivals and manage the flow of appointments to minimise delays.
  • Process appointment requests from patients, staff, and external agencies.

Administrative & Clerical Tasks:

  • Answer and transfer phone calls, taking messages when necessary.
  • Process incoming and outgoing system messages.
  • Handle patient registrations and update patient demographic information in records.
  • Scan, file, and retrieve patient-related documents and records.
  • Act as a liaison between patients, doctors, nurses, and other medical departments.

Information Management:

  • Ensure the confidentiality and integrity of all patients, staff, and practice information in compliance with regulations.
  • Maintain and update patient records accurately.

Office Management:

  • Monitor and maintain inventory of stationery and office supplies.
  • Ensure the reception area and public notice boards are kept tidy.

Qualifications & Skills:

  • Excellent communication and interpersonal skills.
  • Proficiency with standard office equipment, computer systems, and practice management software.
  • Strong organisational and multitasking abilities.
  • Ability to maintain confidentiality and handle sensitive information.
  • A calm, patient, and friendly demeanour.

Work Environment:

  • Fast-paced environment requiring adaptability and efficiency.
  • Collaborative team environment working closely with medical and administrative staff.

Job description

Job responsibilities

To serve as the first point of contact for patients and visitors, providing a welcoming and efficient front-of-house experience while supporting the clinical and administrative functions of the surgery.

Key Responsibilities:

Patient Interaction:

  • Greet patients, visitors, and callers in a professional and courteous manner.
  • Assist patients with inquiries, concerns, and other needs.
  • Anticipate patient anxieties and maintain a calm and orderly reception area.

Appointments:

  • Book, and manage patient appointments using the surgery's appointment system (SystmOne).
  • Notify medical staff of patient arrivals and manage the flow of appointments to minimise delays.
  • Process appointment requests from patients, staff, and external agencies.

Administrative & Clerical Tasks:

  • Answer and transfer phone calls, taking messages when necessary.
  • Process incoming and outgoing system messages.
  • Handle patient registrations and update patient demographic information in records.
  • Scan, file, and retrieve patient-related documents and records.
  • Act as a liaison between patients, doctors, nurses, and other medical departments.

Information Management:

  • Ensure the confidentiality and integrity of all patients, staff, and practice information in compliance with regulations.
  • Maintain and update patient records accurately.

Office Management:

  • Monitor and maintain inventory of stationery and office supplies.
  • Ensure the reception area and public notice boards are kept tidy.

Qualifications & Skills:

  • Excellent communication and interpersonal skills.
  • Proficiency with standard office equipment, computer systems, and practice management software.
  • Strong organisational and multitasking abilities.
  • Ability to maintain confidentiality and handle sensitive information.
  • A calm, patient, and friendly demeanour.

Work Environment:

  • Fast-paced environment requiring adaptability and efficiency.
  • Collaborative team environment working closely with medical and administrative staff.

Person Specification

Experience

Essential

  • A high proportion of the role will be communicating with patients over the phone or face to face. Good communication skills are essential for the role.

Desirable

  • Experience of working within a GP Practice is desirable but not essential.
Person Specification

Experience

Essential

  • A high proportion of the role will be communicating with patients over the phone or face to face. Good communication skills are essential for the role.

Desirable

  • Experience of working within a GP Practice is desirable but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hazelmere Medical Centre

Address

58 Lutterworth Road

Blaby

Leicester

LE8 4DN


Employer's website

http://www.hazelmeremc.co.uk/ (Opens in a new tab)

Employer details

Employer name

Hazelmere Medical Centre

Address

58 Lutterworth Road

Blaby

Leicester

LE8 4DN


Employer's website

http://www.hazelmeremc.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

HR & Operations Officer

James Broadway

j.broadway@nhs.net

01162771666

Details

Date posted

11 September 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1777-25-0002

Job locations

58 Lutterworth Road

Blaby

Leicester

LE8 4DN


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