Job summary
At Bermondsey Spa Medical Centre, you wont just be filling a role youll be making a meaningful impact every single day. Youll be part of a supportive, forwardthinking practice that values innovation, compassion, and teamwork. We are committed to highquality patient care and investing in our staff, providing you with the space to grow, develop, and shape services that truly improve peoples lives.
Main duties of the job
A Primary Care Navigator is the welcoming, knowledgeable guide who helps patients find the right care at the right time. You would support individuals to navigate NHS services, understand their options, overcome barriers, and feel confident throughout their healthcare journey. By combining excellent communication skills with a caring, problemsolving approach, the Navigator ensures patients are never left feeling lost or unsure about where to turn.
About us
We are
committed to delivering a high quality service to our 11,400 patients with a
focus on continuity of care through personal patient lists.
The
Practice has a friendly and loyal compliment of staff consisting of 2 GP
Partners, 3 Salaried GP, 2 Advanced Nurse Practitioners, 2 Practice Nurses and 1 HCAs along with an experienced and supportive managerial and administrative
team.
The
Practice is a high achieving QOF Practice working on Emis
The
practice offers excellent career opportunities with a competitive package for
the right candidate to join our hard working team.
Job description
Job responsibilities
Full Job Description
Location: Bermondsey- Southwark, London
- Responding to patient queries and liaising with the wider primary care team.
- Managing appointment requests and signposting patients to our range of services and generally dealing with all front of house requests.
- Maintaining patient records and maintaining patient confidentiality.
- Utilising other information systems to support efficient workflow processes.
- Emailing, scanning and coding clinical correspondence. Processing prescription requests in a timely manner.
- Supporting patients to health promotion and recalls and recalls campaigns.
- Encouraging uptake of our digital tools to support patient self-care, .eConsults, Ask First, NHS Digital App etc.
- Taking part in all mandatory training, annual appraisal and continued education, learning and development.
- The ability to communicate with a wide range of people in a kind, professional and caring way.
- Work effectively with colleagues as part of a team.
- A willingness to learn and progress with a can do attitude.
- Previous experience of working in the NHS is welcome but not essential.
- Effective IT skills are an advantage.
- While knowledge of GP practice systems is desirable, training will be available.
To be considered, for this exciting role, you must have:
- Reception or customer care experience is essential
- The person must be an excellent communicator both spoken and written
- Must have PC skills will be able to use basic Word, Excel and e-mail
- Must be able to work within processes/procedures
In return, we offer
- In return for your commitment, our practice offers:
- Pay rates always above the national or London Living Wage - that means a minimum of £10 per hour nationally and £11.15 per hour in London in 2022.
- 20 days holiday a year (plus bank holidays) minimum for full-time staff.
- NHS Pension scheme.
- Annual pay review for all staff. A comprehensive induction programme.
- Continuous training and development.
Job description
Job responsibilities
Full Job Description
Location: Bermondsey- Southwark, London
- Responding to patient queries and liaising with the wider primary care team.
- Managing appointment requests and signposting patients to our range of services and generally dealing with all front of house requests.
- Maintaining patient records and maintaining patient confidentiality.
- Utilising other information systems to support efficient workflow processes.
- Emailing, scanning and coding clinical correspondence. Processing prescription requests in a timely manner.
- Supporting patients to health promotion and recalls and recalls campaigns.
- Encouraging uptake of our digital tools to support patient self-care, .eConsults, Ask First, NHS Digital App etc.
- Taking part in all mandatory training, annual appraisal and continued education, learning and development.
- The ability to communicate with a wide range of people in a kind, professional and caring way.
- Work effectively with colleagues as part of a team.
- A willingness to learn and progress with a can do attitude.
- Previous experience of working in the NHS is welcome but not essential.
- Effective IT skills are an advantage.
- While knowledge of GP practice systems is desirable, training will be available.
To be considered, for this exciting role, you must have:
- Reception or customer care experience is essential
- The person must be an excellent communicator both spoken and written
- Must have PC skills will be able to use basic Word, Excel and e-mail
- Must be able to work within processes/procedures
In return, we offer
- In return for your commitment, our practice offers:
- Pay rates always above the national or London Living Wage - that means a minimum of £10 per hour nationally and £11.15 per hour in London in 2022.
- 20 days holiday a year (plus bank holidays) minimum for full-time staff.
- NHS Pension scheme.
- Annual pay review for all staff. A comprehensive induction programme.
- Continuous training and development.
Person Specification
Experience
Essential
- Reception or customer care experience is essential
Desirable
- Experience of working in a GP practice
Person Specification
Experience
Essential
- Reception or customer care experience is essential
Desirable
- Experience of working in a GP practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
