Job summary
Duties and responsibilities:
The duties and responsibilities to be undertaken by members
of the practice administration team may include any or all the items in the
following list. Duties may be varied
from time to time under the direction of the senior receptionist/practice
manager, dependent on current and evolving practice workload and staffing
levels:
You
may be required to do the following:
Opening
up/locking-up of practice premises and maintaining security in accordance with
Practice protocols
New Patient
Registrations management
Processing and distributing
incoming mail
Taking messages, tasks and
passing on information
Filing and retrieving
paperwork, Lloyd George Files,
registration data.
Computer data
entry/data allocation and collation; processing and recording information in
accordance with practice procedures
Initiating contact with
and responding to requests from clinicians,
management, patients, other team
members and associated healthcare agencies and providers
Managing requests for
information, and providing
updated administrative details with regards care navigating.
Providing clerical
assistance to practice staff as required, including word/data processing,
filing, photocopying, and scanning
Dealing with patients
queries and questions to solve issues and thus supporting
the clinical team
Main duties of the job
To be considered, for this exciting role, you must have:
- Reception or customer care experience is essential
- The person must be an excellent communicator both spoken and written
- Must have PC skills will be able to use basic Word, Excel and e-mail
- Must be able to work within processes/procedures
- Responding to patient queries and liaising with the wider primary care team.
- Managing appointment requests and signposting patients to our range of services and generally dealing with all front of house requests.
- Maintaining patient records and maintaining patient confidentiality.
- Utilising other information systems to support efficient workflow processes.
- Emailing, scanning and coding clinical correspondence. Processing prescription requests in a timely manner.
- Supporting patients to health promotion and recalls and recalls campaigns.
- Encouraging uptake of our digital tools to support patient self-care, .eConsults, Ask First, NHS Digital App etc.
- Taking part in all mandatory training, annual appraisal and continued education, learning and development.
- The ability to communicate with a wide range of people in a kind, professional and caring way.
- Work effectively with colleagues as part of a team.
- A willingness to learn and progress with a can do attitude.
- Previous experience of working in the NHS is welcome but not essential.
- Effective IT skills are an advantage.
While knowledge of GP practice systems is desirable, training will be ava
About us
The
Bermondsey Spa Medical Practice seek a keen and enthusiastic GP surgery receptionist to join our team.
We are
committed to delivering a high quality service to our 11,300 patients with a
focus on continuity of care through personal patient lists.
The
Practice has a friendly and loyal compliment of staff consisting of 4 GPs , 1 Advanced Nurse Practitioner, 1 Practice Nurses and 1 HCAs , 2 physicians associates and 1 nursing associate. along with an experienced and supportive managerial and administrative
team.
The
Practice is a high achieving QOF Practice working on Emis
The
practice offers excellent career opportunities for
the right candidate to join our hard working team.
The
Salary is dependent on experience.
Informal
visits are encouraged.
Job description
Job responsibilities
Job
Description
Job title: Receptionist
Reports
to: The Practice Managers Team administratively
The
Clinical leads for all clinical matters.
Job summary:
The purpose of the role is to:
Aid the
practice team with regards to registrations, scanning and general
administrative tasks and queries. You will project a positive and friendly
image to patients and other visitors, either in person or via the telephone
Manage the
appointments system and navigate patients to the appropriate pathway for the
best possible outcomes.
Undertake a variety
of administrative duties to assist in the smooth running of the practice
including the provision of clerical support to clinical staff and other members
of the practice team, specializing in patient registrations.
Facilitate effective
communication between patients, members of the primary health care team,
secondary care, and other associated healthcare agencies.
Duties and responsibilities:
The duties and responsibilities to be undertaken by members
of the practice administration team may include any or all the items in the
following list. Duties may be varied
from time to time under the direction of the senior receptionist/practice
manager, dependent on current and evolving practice workload and staffing
levels:
You
may be required to do the following:
Opening
up/locking-up of practice premises and maintaining security in accordance with
Practice protocols
New Patient
Registrations management
Processing and distributing
incoming mail
Taking messages, tasks and
passing on information
Filing and retrieving
paperwork, Lloyd George Files,
registration data.
Computer data
entry/data allocation and collation; processing and recording information in
accordance with practice procedures
Initiating contact with
and responding to requests from clinicians,
management, patients, other team
members and associated healthcare agencies and providers
Managing requests for
information, and providing
updated administrative details with regards care navigating.
Providing clerical
assistance to practice staff as required, including word/data processing,
filing, photocopying, and scanning
Dealing with patients
queries and questions to solve issues and thus supporting
the clinical team
Communication:
The post-holder should recognise the
importance of effective communication within the team and will strive to:
Communicate
effectively with other team members
Communicate
effectively with patients and carers
Recognise peoples
needs for alternative methods of communication and respond accordingly
Contribution to the
implementation of services:
The post-holder will:
Apply
practice policies, standards, and guidance
Cooperate in the use
the forums provided; GP Team Net, Blue-Stream Academy, Embrace Forum
Discuss with other
members of the team how the policies, standards and guidelines will affect own
work and development
Participate
in audits where appropriate
Training requirements will be monitored by yearly
appraisal. Personal development will be encouraged and supported by the
Practice. This job description is not exhaustive and may be adjusted
periodically after review and consultation.
Job description
Job responsibilities
Job
Description
Job title: Receptionist
Reports
to: The Practice Managers Team administratively
The
Clinical leads for all clinical matters.
Job summary:
The purpose of the role is to:
Aid the
practice team with regards to registrations, scanning and general
administrative tasks and queries. You will project a positive and friendly
image to patients and other visitors, either in person or via the telephone
Manage the
appointments system and navigate patients to the appropriate pathway for the
best possible outcomes.
Undertake a variety
of administrative duties to assist in the smooth running of the practice
including the provision of clerical support to clinical staff and other members
of the practice team, specializing in patient registrations.
Facilitate effective
communication between patients, members of the primary health care team,
secondary care, and other associated healthcare agencies.
Duties and responsibilities:
The duties and responsibilities to be undertaken by members
of the practice administration team may include any or all the items in the
following list. Duties may be varied
from time to time under the direction of the senior receptionist/practice
manager, dependent on current and evolving practice workload and staffing
levels:
You
may be required to do the following:
Opening
up/locking-up of practice premises and maintaining security in accordance with
Practice protocols
New Patient
Registrations management
Processing and distributing
incoming mail
Taking messages, tasks and
passing on information
Filing and retrieving
paperwork, Lloyd George Files,
registration data.
Computer data
entry/data allocation and collation; processing and recording information in
accordance with practice procedures
Initiating contact with
and responding to requests from clinicians,
management, patients, other team
members and associated healthcare agencies and providers
Managing requests for
information, and providing
updated administrative details with regards care navigating.
Providing clerical
assistance to practice staff as required, including word/data processing,
filing, photocopying, and scanning
Dealing with patients
queries and questions to solve issues and thus supporting
the clinical team
Communication:
The post-holder should recognise the
importance of effective communication within the team and will strive to:
Communicate
effectively with other team members
Communicate
effectively with patients and carers
Recognise peoples
needs for alternative methods of communication and respond accordingly
Contribution to the
implementation of services:
The post-holder will:
Apply
practice policies, standards, and guidance
Cooperate in the use
the forums provided; GP Team Net, Blue-Stream Academy, Embrace Forum
Discuss with other
members of the team how the policies, standards and guidelines will affect own
work and development
Participate
in audits where appropriate
Training requirements will be monitored by yearly
appraisal. Personal development will be encouraged and supported by the
Practice. This job description is not exhaustive and may be adjusted
periodically after review and consultation.
Person Specification
Experience
Essential
- Previous experience of working a a receptionists.
Desirable
- Previous experience of working a a receptionists in a GP surgery is preferable.
Person Specification
Experience
Essential
- Previous experience of working a a receptionists.
Desirable
- Previous experience of working a a receptionists in a GP surgery is preferable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
