Job summary
We are seeking to recruit a motivated, committed and enthusiastic full time GP Receptionist to join our dynamic team at The Westbourne Green Surgery and The Connaught Square Practice.
The GP Receptionist is responsible for welcoming, assisting and directing patients in
accessing the appropriate service or healthcare professional in a courteous,
efficient and effective way. He/she will
also provide general assistance to the Practice team and is expected to project
a positive and friendly image to patients and other visitors at all times.
Main duties of the job
We are looking for someone to join our Front of House team full time, someone with proven customer service experience, who can provide a warm and welcoming service to our patients, who works well under pressure and can adapt quickly in a new team.
This role does not come without its challenges but support is always at hand and you will be provided with on the job training when you join the team.
If you feel that this role is right for you and you wish to join our team, please apply.
Usual shift hours are 7:30am-3:30pm, 10:30-6:30pm or 12pm-8pm.
About us
We are a busy friendly practice based in Central London and place patient care and evidence based medicine at the forefront of our clinical practice. We operate across two sites with a patient population size of over 15,000.
Job description
Job responsibilities
As a GP Receptionist you will provide a professional and patient focused service to
our GPs and all patients attending our practice.
Duties
and Responsibilities:
- Dealing with
patient queries
- Booking,
cancelling and amending appointments on SystmOne
- Monitoring
the flow of patients into the waiting room, ensuring the appointment
system accurately reflects the arrival of patients
- Using judgement
and communication skills to ensure that patients with no prior appointment
but needing urgent consultation are seen in a logical and non-disruptive
manner
- Explaining
Practice arrangements and formal requirements to new patients and those
seeking temporary cover and ensuring procedures are completed
- Answering the
telephone promptly and conveying messages in a timely manner
- Maintaining a log
of telephone messages
- Sorting the mail
and posting letters
- Recording
admin-related events in SystmOne
- Scanning patient
correspondence and other papers into the patient record in SystmOne
- Charging patients
the appropriate amount for private work, providing a receipt to the
patient and recording the charge on their record
- Recording incoming
medical forms and requests for To Whom It May Concern letters in the
form-tracking book
- Accepting requests
for repeat prescriptions, checking the inbox and prescription box for
repeat prescription requests, and processing them in a timely manner
- Monitoring repeat
prescription requests to ensure that patients attend the surgery for
medication reviews and other health checks
- Alerting the Practice
Manager or Senior Partner to any complaints or potentially problems
- Monitoring
GP-Links for registration-related data queries.
- Opening up the
Practice in the morning and closing it in the evening according to agreed
procedures
- Meeting targets
that are set by the Practice Manager
- Other ad hoc tasks
as required
Job description
Job responsibilities
As a GP Receptionist you will provide a professional and patient focused service to
our GPs and all patients attending our practice.
Duties
and Responsibilities:
- Dealing with
patient queries
- Booking,
cancelling and amending appointments on SystmOne
- Monitoring
the flow of patients into the waiting room, ensuring the appointment
system accurately reflects the arrival of patients
- Using judgement
and communication skills to ensure that patients with no prior appointment
but needing urgent consultation are seen in a logical and non-disruptive
manner
- Explaining
Practice arrangements and formal requirements to new patients and those
seeking temporary cover and ensuring procedures are completed
- Answering the
telephone promptly and conveying messages in a timely manner
- Maintaining a log
of telephone messages
- Sorting the mail
and posting letters
- Recording
admin-related events in SystmOne
- Scanning patient
correspondence and other papers into the patient record in SystmOne
- Charging patients
the appropriate amount for private work, providing a receipt to the
patient and recording the charge on their record
- Recording incoming
medical forms and requests for To Whom It May Concern letters in the
form-tracking book
- Accepting requests
for repeat prescriptions, checking the inbox and prescription box for
repeat prescription requests, and processing them in a timely manner
- Monitoring repeat
prescription requests to ensure that patients attend the surgery for
medication reviews and other health checks
- Alerting the Practice
Manager or Senior Partner to any complaints or potentially problems
- Monitoring
GP-Links for registration-related data queries.
- Opening up the
Practice in the morning and closing it in the evening according to agreed
procedures
- Meeting targets
that are set by the Practice Manager
- Other ad hoc tasks
as required
Person Specification
Experience
Essential
- Excellent interpersonal and customer care skills
- Possess the ability to work under pressure and have strong organisational skills
- Interest in working with people and in service of patients
- Ability to work independently and have self-motivation
- Solution-oriented
- Good command of the English language, both spoken and written
Desirable
- At least 1-2 years' Receptionist / Customer Service / Administration experience in a similar environment, though training will be provided
Person Specification
Experience
Essential
- Excellent interpersonal and customer care skills
- Possess the ability to work under pressure and have strong organisational skills
- Interest in working with people and in service of patients
- Ability to work independently and have self-motivation
- Solution-oriented
- Good command of the English language, both spoken and written
Desirable
- At least 1-2 years' Receptionist / Customer Service / Administration experience in a similar environment, though training will be provided