Job summary
The
post-holder is responsible for welcoming, assisting and directing patients in
accessing the appropriate service or healthcare professional in a courteous,
efficient and effective way. He/she will
also provide general assistance to the Practice team and is expected to project
a positive and friendly image to patients and other visitors at all times. Our most
important requirement is for a team member who can bring out the best from our
team with a positive approach to change and development in a challenging
environment. In particular, they will have opportunities to support the
practice clinical team in areas of performance, clinical governance, data
quality, information analysis and reporting
and maximise
the practices use of technology to provide an efficient cost-effective level
of service.
Main duties of the job
We are looking for someone to join our Front of House team full time with proven customer service experience, who can provide a warm and welcoming service to our patients, who works well under pressure and can adapt quickly in a new team.
This role does not come without its challenges but support is always at hand and you will be provided with 6 months worth of training when you first join the team.
If you feel that this role is right for you and you wish to join our team, please apply.
About us
Connaught Square Practice is situated in the heart of Central London providing care to a community of 11000+ patients and growing. This is a fast paced environment where no two days are the same.
Job description
Job responsibilities
As a GP Receptionist you will provide a professional and patient focused service to
our GPs and all patients attending our practice.
Duties
and Responsibilities:
- Dealing with
patient queries
- Booking,
cancelling and amending appointments on SystmOne
- Monitoring
the flow of patients into the waiting room, ensuring the appointment
system accurately reflects the arrival of patients
- Using judgement
and communication skills to ensure that patients with no prior appointment
but needing urgent consultation are seen in a logical and non-disruptive
manner
- Explaining
Practice arrangements and formal requirements to new patients and those
seeking temporary cover and ensuring procedures are completed
- Answering the
telephone promptly and conveying messages in a timely manner
- Maintaining a log
of telephone messages
- Sorting the mail
and posting letters
- Recording
admin-related events in SystmOne
- Scanning patient
correspondence and other papers into the patient record in SystmOne
- Charging patients
the appropriate amount for private work, providing a receipt to the
patient and recording the charge on their record
- Recording incoming
medical forms and requests for To Whom It May Concern letters in the
form-tracking book
- Accepting requests
for repeat prescriptions, checking the inbox and prescription box for
repeat prescription requests, and processing them in a timely manner
- Monitoring repeat
prescription requests to ensure that patients attend the surgery for
medication reviews and other health checks
- Alerting the Practice
Manager or Senior Partner to any complaints or potentially problems
- Monitoring
GP-Links for registration-related data queries.
- Opening up the
Practice in the morning and closing it in the evening according to agreed
procedures
- Meeting targets
that are set by the Practice Manager
- Other ad hoc tasks
as required
Job description
Job responsibilities
As a GP Receptionist you will provide a professional and patient focused service to
our GPs and all patients attending our practice.
Duties
and Responsibilities:
- Dealing with
patient queries
- Booking,
cancelling and amending appointments on SystmOne
- Monitoring
the flow of patients into the waiting room, ensuring the appointment
system accurately reflects the arrival of patients
- Using judgement
and communication skills to ensure that patients with no prior appointment
but needing urgent consultation are seen in a logical and non-disruptive
manner
- Explaining
Practice arrangements and formal requirements to new patients and those
seeking temporary cover and ensuring procedures are completed
- Answering the
telephone promptly and conveying messages in a timely manner
- Maintaining a log
of telephone messages
- Sorting the mail
and posting letters
- Recording
admin-related events in SystmOne
- Scanning patient
correspondence and other papers into the patient record in SystmOne
- Charging patients
the appropriate amount for private work, providing a receipt to the
patient and recording the charge on their record
- Recording incoming
medical forms and requests for To Whom It May Concern letters in the
form-tracking book
- Accepting requests
for repeat prescriptions, checking the inbox and prescription box for
repeat prescription requests, and processing them in a timely manner
- Monitoring repeat
prescription requests to ensure that patients attend the surgery for
medication reviews and other health checks
- Alerting the Practice
Manager or Senior Partner to any complaints or potentially problems
- Monitoring
GP-Links for registration-related data queries.
- Opening up the
Practice in the morning and closing it in the evening according to agreed
procedures
- Meeting targets
that are set by the Practice Manager
- Other ad hoc tasks
as required
Person Specification
Experience
Essential
- At least 1-2 years' Receptionist / Customer Service / Administration experience in a similar environment
- Interest in working with people and in service of patients
- Keen eye for detail
- Ability to multitask
- Ability to work independently and have self-motivation
- Interpersonal Skills
- Solution-oriented
Desirable
- At least 1-2 years' Receptionist / Customer Service / Administration experience in a similar environment, though training will be provided
Person Specification
Experience
Essential
- At least 1-2 years' Receptionist / Customer Service / Administration experience in a similar environment
- Interest in working with people and in service of patients
- Keen eye for detail
- Ability to multitask
- Ability to work independently and have self-motivation
- Interpersonal Skills
- Solution-oriented
Desirable
- At least 1-2 years' Receptionist / Customer Service / Administration experience in a similar environment, though training will be provided