Job summary
To provide front of house
customer service to all stakeholders with a positive and professional image at
all times. This will include directing patients to the appropriate healthcare
professional, booking of appointments and answering queries. Day to day
administration duties to be dealt with effectively and efficiently in line with
the practices policies and protocols.
This role will cover all aspects
of reception with the inclusion of some administrative duties.
Main duties of the job
-
Maintaining and monitoring the practice
appointment system.
-
Processing personal and telephone
requests for appointments, visits and telephone consultations and ensuring
callers are directed to the appropriate healthcare professional.
-
Navigation of patients to the correct
healthcare professional.
-
Distributing incoming post/mail, email
and on line enquiries through our website.
-
Taking messages and passing on
information.
- Processing repeat prescriptions in
accordance with practice guidelines.
- Computer data entry/data allocation and
collation; processing and recording information in accordance with practice
procedures.
- Actioning administration tasks ensuring tasks are
dealt with professionally and in a timely manner.
-
Registering new patients ensuring accurate data
entry.
-
Forwarding clinical correspondence to the correct
staff member.
-
Provision of refreshments for staff and visitors as
required; keeping the kitchen area clean and tidy.
-
Keeping the reception area, noticeboards and
leaflet dispensers tidy and up to date and free from obstructions and clutter.
-
Undertake training formally or informally as the
business dictates.
- Any other tasks that are required from time to time
as directed by the management team.
About us
We
are seeking a Receptionist / Care Navigator who shares our ethos of respect,
quality, community & teamwork.
You
will be welcomed into a loyal team working with dedicated, supportive and friendly
staff.
We
are looking for two candidates to fill up to 20 hours per role. We need to stress that both vacancies will be required to work all day Friday. Our start and finish times are 7.45am to 6.45pm. Finalised hours to be discussed at interview. Flexibility will be needed
from time to time to cover other days or shifts, according to the needs of the
practice.
Job description
Job responsibilities
- Candidates should have:
-
Good understanding and
empathy towards patients.
-
Experience of using own
initiative.
-
Practical experience of
using computers.
-
Ability to perform
under pressure.
-
Ability to be
proactive.
-
A team worker, friendly
and approachable.
-
Ability to act with the
utmost of confidentiality and sensitivity.
-
Able and willing to
provide cover for sickness and holidays with the team.
-
Excellent communication
skills, both face to face and on the phone. I.T and keyboard skills.
-
Ability to handle
situations of potential conflict.
-
Problems solving.
Interpersonal skills.
-
Willingness to embrace
change.
-
Willingness to develop
and learn new skills.
- Job Description
-
Welcome patients
attending for appointments and any other visitors to the practice, ensuring a
professional and efficient reception service is provided and respecting patient
confidentiality at all times.
-
Manage face to
face contacts with patients effectively signposting patients to the appropriate
healthcare professional, administrator, secretary or external agency depending
on the presenting request.
-
Answer incoming
phone calls, dealing with the callers requests, signposting them appropriately
to a member of our healthcare team or other agencies and administration duties.
-
Initiating
contact with, and responding to, requests from patients, other members of the
practice team and other healthcare professionals.
Job description
Job responsibilities
- Candidates should have:
-
Good understanding and
empathy towards patients.
-
Experience of using own
initiative.
-
Practical experience of
using computers.
-
Ability to perform
under pressure.
-
Ability to be
proactive.
-
A team worker, friendly
and approachable.
-
Ability to act with the
utmost of confidentiality and sensitivity.
-
Able and willing to
provide cover for sickness and holidays with the team.
-
Excellent communication
skills, both face to face and on the phone. I.T and keyboard skills.
-
Ability to handle
situations of potential conflict.
-
Problems solving.
Interpersonal skills.
-
Willingness to embrace
change.
-
Willingness to develop
and learn new skills.
- Job Description
-
Welcome patients
attending for appointments and any other visitors to the practice, ensuring a
professional and efficient reception service is provided and respecting patient
confidentiality at all times.
-
Manage face to
face contacts with patients effectively signposting patients to the appropriate
healthcare professional, administrator, secretary or external agency depending
on the presenting request.
-
Answer incoming
phone calls, dealing with the callers requests, signposting them appropriately
to a member of our healthcare team or other agencies and administration duties.
-
Initiating
contact with, and responding to, requests from patients, other members of the
practice team and other healthcare professionals.
Person Specification
Essential Criteria
Essential
- - Good standard of general education
- - GCSE English or equivalent
- - GCSE Mathematics or equivalent.
- - Experience of using own initiative.
- - Good understanding and empathy towards patients.
- - Practical experience of using computers.
- - Successful practical experience of working in a team.
- - Planning and organisation.
- - Ability to perform under pressure.
- - Adaptable and flexible to change.
- - A team worker.
- - Friendly and approachable.
-
- - Ability to act with the utmost of confidentiality and sensitivity.
- - Self-motivated.
- - Able and willing to provide cover for sickness and holidays with the team.
- - Well presented.
- - Excellent communication skills, both face to face and on the phone.
- - I.T and keyboard skills.
- - Ability to handle situations of potential conflict.
- - Problems solving.
- - Interpersonal skills.
- - Willingness to develop and learn new skills.
- - Ability to prioritise tasks and work on initiative.
- - Excellent organisational and time management skills.
- - Attention to detail and accuracy in work with good literacy skills.
Desirable
- - Practical experience of working in a medical reception environment.
- - Knowledge of Systm1 clinical computer systems.
Person Specification
Essential Criteria
Essential
- - Good standard of general education
- - GCSE English or equivalent
- - GCSE Mathematics or equivalent.
- - Experience of using own initiative.
- - Good understanding and empathy towards patients.
- - Practical experience of using computers.
- - Successful practical experience of working in a team.
- - Planning and organisation.
- - Ability to perform under pressure.
- - Adaptable and flexible to change.
- - A team worker.
- - Friendly and approachable.
-
- - Ability to act with the utmost of confidentiality and sensitivity.
- - Self-motivated.
- - Able and willing to provide cover for sickness and holidays with the team.
- - Well presented.
- - Excellent communication skills, both face to face and on the phone.
- - I.T and keyboard skills.
- - Ability to handle situations of potential conflict.
- - Problems solving.
- - Interpersonal skills.
- - Willingness to develop and learn new skills.
- - Ability to prioritise tasks and work on initiative.
- - Excellent organisational and time management skills.
- - Attention to detail and accuracy in work with good literacy skills.
Desirable
- - Practical experience of working in a medical reception environment.
- - Knowledge of Systm1 clinical computer systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
