Medical Secretary

Job description

Job responsibilities

The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks as required by the Administration team.

• Typing letters, reports and associated documentation as required.
• Liaising with external agencies such as hospitals and community services, ensuring any referrals are processed efficiently.
• Process Tasks sent by clinical staff
• Processing referrals quickly and efficiently using the Electronic Referral System (ERS)
• Manage all Administrative/Secretarial enquiries in an effective manner
• Maintain an accurate referrals database
• Action all incoming emails
• Processing of patient requests for Medical records information
• Processing of third-party requests for Medical records information (i.e. SAR, insurance, Solicitors & DVLA)
• Book appointments for Medicals as required
• Input data and read code data into the patient healthcare records as necessary
• Answer incoming calls, transferring calls or dealing with the callers request appropriately
• Carry out system searches as required
• Support all clinical staff with general administrative tasks as requested

Other Tasks

• Book appointments and follow ups for patients as required
• Cancelling and rearranging clinics when necessary
• Chaperone duties for clinicians
• Complete opening and closing procedures in accordance with the room rota
• Ensure building security have thorough knowledge of doors/windows/alarm
• Undertake any other additional duties appropriate to the post as requested by the Partners or Practice Management.

Person Specification

Experience

Essential

• - Experience of working in a Health Care setting
• - Have a good knowledge of office programmes i.e., Word and Outlook
• - Experience of general Secretarial/Administrative duties
• - Experience of working with the general public

Desirable

• - Experience of using Emis Web and Docman

Qualifications

Essential

• - GCSE grace A C / 9 5
• - Good literacy and accuracy skills

Desirable

• - Health and Social Care NVQ
• - Secretarial qualification, typing etc.

Skills, Abilities and Knowledge

Essential

• -Good communication skills ability to communicate with patients, staff and external agencies
• - Self-motivated and pro-active
• - Smart and tidy appearance
• - Polite and Confident
• - Motivated
• - Sensitive and empathetic in distressing situations
• - Ability to follow policies and procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Newton Drive Health Centre

Address

Newton Drive

Blackpool

FY3 8NX

Employer's website

https://www.newtondrivehealthcentre.co.uk/ (Opens in a new tab)